The Top Team Lawn Care LLC

The spring clean up went great. However, when it came time for the regular service to start, the team showed up unannounced at the end of April - we had not agreed on a start date or a regular recurring date for service. My security cameras captured the team walking around my property and the only service rendered was that they blew leaves off my front porch. My grass was weedy and long and I texted the owner, Carlos what had happened. He did not seemed concerned or offer to fix it at all. He said that in the first two months, the grass 'doesn't grow much' so they don't cut it. Ummm what??? The services agreed upon biweekly were mowing, trimming, edging and blowing. I ended up having to pay some other guy who does my neighbor's lawn to cut mine. Then Carlos texts me a week later saying he will be in the neighborhood and can they come today? First off, it was biweekly service, not weekly and I told him I had someone else mow the other day since his team did not mow when they came. He then insisted that his team would not come and 'only blow leaves off a porch'. I told him again that I had security cameras and that's how I knew what they did. He asked to see the footage and said in disbelief that he didn't think his team would lie to him, implying that I was being dishonest. I told him we did not need his services any longer. The price is good, but for this much trouble and follow up, absolutely not worth it to save a few bucks.