Professional Drain & Video Services

Paul Ragan and his apprentice did a very professional job in cleaning out a blockage from our kitchen sink. they ran into a few snags that were caused by plumbing work that was done 30 years ago under different codes than today. However, they handled the situation masterfully and were diligent in making sure there were no leaks under the sink before they left. The price was very reasonable.

I would looked at the previous reviews of this provider's service before hiring him. I am happy to concur with those five-star assessments for many analogous reasons. He replied very quickly, long before any of the others who wished to bid, and he and his son were able to be here quite promptly.

Excellent customer service, highly recommended!

Paul and Son were OUTSTANDING! They fixed my sink and pipes. Paul explained everything that was being done step by step. They had friendly demeanors and answered all questions that I asked. They cleaned the work space thoroughly. I absolutely recommend Paul and Son for any and jobs relating to plumbing and drain services!

Paul and Andre did an excellent job of diagnosing and clearing my main drain line. Paul explained in detail the process and what I need to look at for in the future. They cleaned up afterward, and I couldn't tell I had worked in my house. If, for any reason, I need a plumber, I will give Paul a call.

Very professional team and a pleasure to work with. Responded quickly, explained work in layman's terms, and cleaned up well afterwards. Will denitely recommend to others!

On July 29, 2024 Andre snaked my shower and got the water flowing smoothly again. He was very professional & I am very satisfied with the job he did. I will definitely be referring this company to family & friends, and I'm sure they will recommend them to their friends also. Great job!!

I requested their services because my shower in the main bedroom was draining slow and I wanted to get it taken care of before the summertime. They came and snaked my drain. They said there was a blockage 15 feet deep. I donâ t always use that shower because itâ s standing only. A couple of days later I used the shower and came downstairs to my kitchen where I discovered a gas stove full of water. I wasnâ t certain where it came from but I cleaned it up. The next day I take a shower to discover the same thing, a stove full of water (which is right below my shower). I am a tad bit frustrated because I sought help for a small slow drain and now Iâ m left with a leaking ceiling. When I called, I didnâ t speak with the person who worked on my shower, I spoke with someone else who was very defensive â yâ all always want to blame usâ . Needless to say they sent the same man who came the first time the next day to resolve the issue. So I thoughtâ ¦.for starters I had to work so there was someone there to let the man in. Instead of grabbing a ladder this man stood on my stove in his sneakersâ ¦more than once for an extended period of time. He cut into the ceiling and took pics. While this was happening there was an exchange of words between the man and the person who let him in. I received a call at work where the man did tell me that he got into it with someone and he apologized. He proceeded to say I had bad pipes and thatâ s why there was a leak and that it wasnâ t his fault. Oh yeahâ ¦and that they could fix it for a cost. Because of how everything happened I was reluctant to continue to use their services. Fast forward to a month later and Iâ m still not able to use the shower. Why you ask? Because I got a second opinion and what I was told caused the leak originally actually didnâ t cause it. Iâ m not saying that they were incorrect in saying I had old pipes but I definitely did not have a leak before they came. Now I still cannot use my shower, have a hole in my ceiling over the stove, and will have to pay more money to get it fixed.

Paul and his son did a thorough review and clean up of all the pipes in the house, main drainage cleanup and camera inspection.

Paul responded to my request within 5 minutes and arrived at my home an hour later. He and his helper were professional and knew exactly what the problem was. He had the proper equipment with him and cleared my drain quicly. In fact, it's actually draining better than ever before. Their rate was very reasonable. I Highly recommend Professional Drain and Video Services. Oh! AND they left the work area spotless. Thank you, Paul.

He took care of our main drain issue for our house without a problem!! Great service!! Will use again for any future issues!

Paul and his assistant plumber did an outstanding job. They were extremely knowledgeable and professional. Paul went the extra mile by explaining what caused my plumbing issues. He made on recommendations on how to maintain my plumbing system. If I ever need a plumber in the future, I will be giving Paul a call. He was top notch.

I'm a repeat customer. They replaced my main line cleanout access T in less than an hour. Looks very good and no more leaks! They have the most reasonable fees in Maryland and don't skimp on anything. Fast response, prompt, gives an accurate estimate so no surprises. He always cleans with sanitizing cleanser when done. Just all around the best.

He called immediately and came that day. Fixed the problem quickly, cleaned up afterward with disinfectant cleaner. Fast, easy, no drama. Very good price compared to other services and very prompt service. No upsell, just got the job done!

Very highly recommended. Paul and his helper were the best people to work with very professional brought in great equipment and did a wonderful job after another company had tried to charge an exorbitant price for a drain cleaning. This guy is the real deal and I would recommend him highly for any plumbing job.

Bob is a Master plumber with many years of experience. He is very professional, came on time with Andrei and did exactly what he told me he would need to do. Fixed the problem and left the place cleaned ! And his price for the project was by far much better than others. Very friendly and easy to communicate! I would hire him for my future projects. Highly recommend

I agree with ALL of the other 5 star reviews. Paul was quick to respond and show up, provided a fair and low price quote over the phone, and upon arrival fixed the problem.

Fast response and excellent service! Would absolutely recommend.

Great vibes, great work, great experience.

Mr. Ragan was punctual, quoted a fair estimate and fixed my toilet

They were very professional from start to finish, and they even cleaned up extra after the work was completed. I would definitely recommend them to my family and friends.

They cleaned up the mess after they unclogged my toilet, made it look like they were never there

I was scared at first, but they were very professional, courteous, got it done in a timely manner & were within the price range they quoted for the estimate. Would definitely recommend them.