Hawkins Electric Service Inc

Excellent.

We called at around 4 pm and they said an electrician would be out in 1-2 hours. I called again at 6 pm to check on status and talked to their answering service, who couldn't give me information. No one called me back for 45 minutes, at which point she said that someone would come in 45 minutes. The electrician finally arrived at 8 pm, at which point he said the problem was probably with Dominion Electric Power Company, which turned out to be the case. So, I'm unhappy that it took so much longer than estimated to get an electrician to my house and they could have told me from the beginning to call Dominion instead.

It went good.

When we learned our new house had aluminum wiring (as many do in Olney, MD), I researched it and read the recommendations of the Consumer Product Safety Commission (CPSC). Many electricians (even our inspector said that it was fine to use Ideal-65 "purple wire nuts" but many scientific studies and fire inspections have found that they often melt and cause fires. The next step up are Colar Devices, but they're not available for any GFI circuits, so that's only a partial solution. AlumiConn wire lug connectors are good, but they're supposed to be checked (as in check every outlet, switch and light fixture) every year. I know we're not going to do that. Cop-Alum is expensive, but it's the only permanent fix that is approved by the Consumer Product Safety Commission. It's a cold weld that makes an airtight seal, but the tool is only leased to 10 electricians in Maryland. Hawkins had the best reputation and a reasonable quote. Richard Brewer spent about a week in our new house and sent texts and emails each day to cover what he did. He showed me half-melted wire nuts, and we went over some crazy wiring that the previous homeowner did themselves. He was great at answering questions and offered a few discounts (Angie's List, no furniture for him to move, we removed drop ceiling panels so he had easy access). It was a big expensive job, but it's total peace of mind for our family and eventually when we go to sell the house.

efficient and prompt.

It went very well. The two guys who came were very professional, friendly, and knowledgeable. They worked very hard for about 5 days to do the job. There really weren't any other companies in the area who could to this type of replacement. A number of other companies could have used less expensive methods but research by the Consumer Product Safety Commission indicated that those methods should be considered only temporary and could eventually fail and lead to fires. Although the total cost was a lot, it was way cheaper than replacing all the wiring in the house and will not have to be replaced again.

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A job that should have taken no more than two hours took all day. I emphasized in my initial call - and in a follow-up call the day before - that I had a 19ft ceiling. Hawkins noted their need to bring a truck equipped with a tall ladder. They arrived around 10:30, with the ladder. However, after about 35 minutes on the job (some of that time spent outside on a personal call), they informed me the truck was not equipped with the supplies needed for the install!! They had to drive back to the shop to get those supplies. That trip took about 90 minutes...as I waited. When they still hadn't returned I called the shop to determine status. The dispatcher simply said, "Oh yes, he's here. His truck wasn't supplied with the necessary tools." No apology at all. Acted as if this was business-as-usual. That's what ticked me off the most. When I expressed disappointment at their lack of preparedness (particularly given my earlier efforts to emphasize the high ceiling), she begrudgingly and insincerely apologized. Very poor customer service, and no consideration at all for my time. When the servicemen returned, they indicated I needed a different size downrod for the fan (The wires for the fan could not extend all the way through the 8ft downrod.) (Had they checked that initally, I could have gotten the 5ft downrod while they were driving back to the shop.) Fortunately, a Home Depot 5 mins away had the part, and I was back within 15 minutes. I was then told one of the servicemen had to leave early!! We then had to wait for a DIFFERENT serviceperson to drive from DC to help install the fans!! By the time they left, it was 6:30!!! A day I'd planned to arrive to work late, turned into a day of NOT going to work at all!! No recognition of this by management whatsoever. No discount offered, either. Extremely disappointing experience overall, particularly by the dispatcher...and more expensive than other services we've used. Though I will say the servicemen were very polite, friendly and neat, doing a great job of cleaning and vacuuming all areas in which they worked. And the fans were installed well and have given us no problem. However, because of the lack of preparedness, the length of the job, the relatively higher cost than other providers, and PARTICULARLY the total disregard by management, we will NOT be using Hawkins again, nor recommending them to friends.

Richard and Sean were prompt, professional, and did a great job. They fixed the wiring on two outlets, and assembled and hung two fans. Our house is old (1925), so the problem with the wiring was not immediately obvious, but they figured it out and everything is now up and running perfectly! Hawkins charges by the service, rather than by the hour, so that made the price of the job easy to anticipate. They also waived some of the fees because they thought it was fair (i.e. they installed a new fan box rated for a heavier fan, but did not charge the fee associated with that service because it didn't take more than a few minutes to do; they waived the initial fee for coming out to give an estimate since I ended up hiring them for the job). I will definitely use Hawkins again, and highly recommend them.

Excellent and professional: Two basement outlets were dead. Tech arrived on-time and solved the issue promptly and quoted a priced before beginning work! Work took about 2 hrs.

The first electrician who came was very nice, but apparently was doing poor work. They inspected his work before it was complete and took him off the job and sent new technicians. Even though this delayed our work end date, they were very professional and responsive to our concerns. I liked that they showed us what they were doing and explained why certain things needed to be done. Afterwards, one of our switches stopped working and they came back the next day and fixed it without issue. Even with the initial hiccup, we would definitely use this company again.

The electrician showed up on time and my husband was happy with the work they did.

Everything went fine. The fellow was great. He did a very good job.

I was extremely impressed by the service provided. The electricians called me the day before to confirm the work they'd be doing, showed up exactly on time, and were extremely professional and efficient. They explained in detail how they'd go about making the repairs before they began and offered a price quote before starting. The repair was made to my complete satisfaction. Both electricians could not have been nicer or more genuine people. I even received a call from the office following the service to ensure that everything was done to my satisfaction. I will absolutely be calling Hawkins again for any electrical needs.

They did a tremendous job then and we have just kept with them. They were in and out. There was no damage to the walls. The integrity was there. It was pretty awesome.

We changed our living room into a dining room and there was no light except for a socket lamp. So, we had them install a chandelier and they did a beautiful job. I have used them several times.

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