Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon
Geek Squad - Best Buy logo

Geek Squad - Best Buy

Stereo and Home Theater System Service, Computer Repair, TV Repair,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.832 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
0%
2
6%
1
0%

Filter reviews by service

Showing 1-25 of 32 reviews
Kenneth K.
Dec 2021
2.0
Computer Repair
$150
Shop clerk told me the computer had a "software failure" and cheapest repair was $200. He brought up an order on the checkout screen that in fine print was an agreement to charge my credit card $200 ANNUALLY for a membership. I said no; he said approve it and then he would take the annual off. Instead, I flashed a stack of $20 bills at him instead of a credit card. He grumbled, deleted the repair and entered one-time service for $150! I told him he said there was no cheaper price and he refused to talk.... Then, three days later when I went to pick up the computer, they lied about the repair, saying they removed five VPNs. The laptop only had one! -- they took it off and also removed two search engines and my anti-virus, and apparently that got the computer working. I monitored (without telling them) how much the fully-charged battery dropped while the computer was in their shop and it was turned on less than ten minutes. I will never return to that store for another repair. Liars!

Margaret K.
Jul 2018
5.0
Stereo and Home Theater System Service, TV Repair
Yes, I recommend this pro
Excellent. They are fast, responsive, professional.

Paul H.
Nov 2016
1.0
Computer Repair
Chatted on line with Geek Squad support representative to verify that this was a repair that Geek Squad could do if I brought the printer in to my local Springfield (VA) Best Buy. Was told "yes" as service fee would be $99. Scheduled a 6pm appointment and drove to store only to be told by the in-store technician that they do not do printer repairs...period. No suggestions on what to do. Very disappointed by whole experience. Only minor plus for Customer Service was they had called me after I'd left to drive to the store to say they couldn't do a printer repair. Pity the online staff were not that informed.

Sally G.
Apr 2016
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$214
Delighted!  Geek Squad techs were very professional, very nice and wore foot covers in the house.  Very respectful of our home.  They even went back to the store to get our sound bar after they found that installation of the sound bar was not on their work order.  Above and beyond service.  They explained how to use the TV and let us practice until we were comfortable with the controls.

They called ahead to give us an hour window for their arrival and were just very, very professional.

Sylvia G.
Mar 2016
5.0
Stereo and Home Theater System Service, TV Repair + 1 more
Yes, I recommend this pro
$150
John and Mark we both professional and clearly knew what they were doing.  The set-up went without a hitch  So very thankful that we got that team.  They called and arrived promptly to the minute - they were respectful of our property and we would use them again 100 %

William E.
Feb 2016
5.0
Stereo and Home Theater System Service, TV Repair
Yes, I recommend this pro
$120
The technician arrived as scheduled, performed an efficient job of installing the new tv purchased for my grandson's birthday, connecting the unit up to the family's cable provider and to my grandson video game console. Technician cleaned up thoroughly after completing his work and was courteous throughout his visit.

Richard E.
Feb 2016
5.0
Stereo and Home Theater System Service, TV Repair
Yes, I recommend this pro
$150
On time. extremely professional, good personal behavior, and very fast!

Monette M.
Jan 2016
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$37
Great guy.  Great communication. Smart, friendly and on time.  I am very pleased with the service.

Tony E.
Jan 2016
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$400
Everything performed well and they even made the existing theater system sound better.

Jeffrey J.
Jan 2016
3.0
Stereo and Home Theater System Service
$99
The technician determined the repair was not under warranty and to repair my 2 year old television a part would have to be custom-made for the cost of the original set, over $5,000.  In other words, in 2 years I would have paid $10,000 for this set which is too much!

John C.
Nov 2015
5.0
Stereo and Home Theater System Service, Computer Repair
Yes, I recommend this pro
$149
Fast, efficient and excellent service and results???

Mark A.
Oct 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$215
Everything went well.

Chang-Kai L.
Oct 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$700
Very well

Stephen H.
Oct 2015
5.0
Stereo and Home Theater System Service, Electronic Gadget Repair
Yes, I recommend this pro
$105
They diagnosed the problem but it would cost well over the cost of buying a new TV for the parts and labor to repair the HDTV. It would entail buying a new screen in addition to other parts and labor. We appreciated the diagnostic service and left it at that.

Malcolm S.
Sep 2015
5.0
Computer Repair
Yes, I recommend this pro
$150
.

Bill J.
Sep 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$1,000
Great. They did a very fine job!

Emil R.
Sep 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
See above.

Brian M.
Aug 2015
2.0
Stereo and Home Theater System Service
.

Sharon B.
Aug 2015
5.0
Computer Repair
Yes, I recommend this pro
$99
I took my laptop to the Geek Squad at the Best Buy store in Bailey's Crossroads and they promised to have it fixed and back to me within three days but it took a week--they didn't even call to let me know it was taking longer than expected and their automated system didn't provide any details either.  After getting it home, I was unable to reinstall my printer, my wireless mouse did not work, and I couldn't save any of my favorites!  I called and scheduled a home visit and they gave me a four hour time frame for the agent to arrive but he called and said he may not be able to come because of car troubles!  Anyhow, I called the office and got someone very nice and helpful and finally got an agent there later the same day--I was stuck waiting for nearly 8 hours!  He was very professional, helpful, and got everything fixed and working properly again--not sure why the USB drives weren't checked at the store which would've saved the home visit!  It was a rough start but all is well now.  Not sure I would use them again unless I was in no hurry to get the work done...

Michael T.
Aug 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$100
Fantastic. The Geek Squad Agents completed our Home Theater install in a very professional manner. After mounting the TV and installing the Sound System, they programmed my remote and reviewed the operating instructions for the Home Theater equipment. I commend Geek Squad on the caliber of Agents. Every purchase I make at Best Buy is covered by a Geek Squad plan!

Carolyn G.
Jul 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$200
John Monis (or Manis) was the lead technician and explained the services, that they would return for any corrections needed at no charge; and that for one year they would move the TV at no charge. Both techs were professional in manner and took great care in both the removal of the old TV and installation and testing and setting up of the new.

Ann-Marie W.
Jul 2015
5.0
Stereo and Home Theater System Service
Yes, I recommend this pro
$450
The three guys were just great.  Arrived during the window we were scheduled for, put on their little cute booties so they didn't scuff up our hardwood floors, and thoroughly discussed the entire project with us.  At first I didn't love how far the swivel mount we got made the TV come out from the wall.  So they were ready to give me options.  One of the guys even went downstairs to take a look at the mount on the old TV to see if we could use it but it, but we determined it wouldn't significantly reduce the number of inches the TV would stick out from the wall.  We discussed the situation quite awhile (and they admirably endured my whininess when the installation didn't look like I had thought it would.  But we all finally decided the mount we got would look fine and do exactly what we wanted it to do.  Only downside was it turned out we had to pay an extra 99.00 to have them program our universal remote, because we didn't know that wasn't included in the price I originally paid, but we would have went ahead and paid for that at the store if we had known it was a separate charge.  The guys were friendly and efficient, and I'd have them come over to any future installations in a nano-second!

Sally K.
May 2015
5.0
Stereo and Home Theater System Service, TV Repair
Yes, I recommend this pro
$350
There were a couple of moments that they had a difficult time getting equipment to register, but were very patient dealing with Verizon to get the issues resolved. Everything works as advertised.

Fredrica D.
May 2015
5.0
Computer Repair
Yes, I recommend this pro
I love the Geek squad! They go too great lengths to explain everything fully and to write down anything I'm going to need to remember later. They don't treat me like what I am - an old fogey!

Marion O.
May 2015
5.0
Stereo and Home Theater System Service, TV Repair
Yes, I recommend this pro
$200
They pointed a lot of thing to me of what i needed.
Showing 1-25 of 32

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 4.8 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.