CarterWorx LLC

"This is the first time that I have heard of any problems with this job. It's hard to fix what you don't know about. The siding was a special order and arrived after the windows. Winter was fast approaching (work was completed by mid December) so I suggested that we proceed with the windows and finish with the siding as soon as it arrived; the customer agreed. We stripped back enough of the old siding to properly install and flash the new windows, and we kept their home water tight during this process. There was indeed a LONG punch list - much longer than usual. I believe this was a combination of an extremely critical customer and an old home which has not had any professional attention in more than 60 years. We did take care of all the items on the LONG punch list; however, we never worked on the electrical wiring in this house and at no time were we in their attic. All of our work was on the exterior of the house. The home owner was attempting to complete several home improvement projects simultaneously which also included kitchen and bathroom remodels and building a shed. In their attempts to save money, they chose NOT to hire any other licensed companies. It is unfortunate that they had problems in these other work areas. It is also unfortunate that they would have chosen to complain about CarterWorx HERE, less than one year later, instead of having us repair our work for free. CarterWorx's standard warranty is for 2 years, and I would have gladly taken care of any repairs we were responsible for if I had been notified. Note: This house is on my weekly route to suppliers, and I have not noticed missing siding or shingles on the front or sides of the house. The home owner did present a concern about rotten wood but there were two issues. One: Replace/repair of rotten wood is always an additional charge according to our standard contract. Two: The couple could not decide where exactly this rotten wood was located. I was there twice to verify the location so that it could be repaired, but they ultimately dismissed this concern and concluded that they would repair it themselves to save money. I have been in business since 1985 and this appears to be a case of buyers remorse by a young family just starting out. My men are seasoned Craftsman with over 100 years combined experience. I have over 2,000 customers solely from verbal referals. In the past, I have asked some of my customers if they would rate CarterWorx as Angie's List members. Their response was, "I don't pay for Angie's List, I have you." How can I argue with that. I was very surprised to see this negative review. I will be checking my feedback more often in the future."