Maryland Stone Source

I was hesitant to hire this company based on the previous rating on this site. After expressing my concerns to the folks over at Maryland Stone Source (I worked with Gabby and Veronica), they were able to assure me of their quality work and professionalism. The guys did an excellent job with delivering and installing my granite! My countertops are beautiful! The seams are very unnoticeable and the D shaped sink is gorgeous. They were prompt and courteous and finished the job in 2 hours! The only complaint that I have is that I had to tape down cardboard ahead of time so that my wood floors did not get any scuffs or scrapes. They do not lay anything down, but I am not sure it was even necessary. Great job!

That's the story. I would NEVER even consider hiring this company to do anything for me. I'm sure that the installers are very nice people, but at this point I have a very low level of confidence that this is going to be done correctly. The only thing that this company could do to make it up to me is to COMP me the entire order and get it right this time.

Each step of the process was tortuous. 1. Lana super slow response after initially being highly engaged in process of my selection of slab.2. Once I confirmed slab and mentioned I would be away, Lana told source to wait to deliver slab, throwing schedule off completely. She made decision w/o consulting me.3. When I went to indicate what parts of slab I wanted where, no one was prepared-no stencil cutouts, no masking tape, wrong sink from what was in my instructions (that part was easily fixed, yet says not listening to customer). Spent 2 hrs laying out with Luke and at the end he said one slab was not enough. I had reserved two. They should have known one was not enough as they had the drawings.4. 2nd slab delivered 4 days later than was promised, throwing installation schedule off--I had to reschedule plumber.5. When I expressed my concern to various staff members about stuff falling thru cracks (no pun intended) and areas ignored they basically told me I didn't understand. In passing I mentioned to Luke that I was considering reporting them to the Maryland Better Business Bureau because of poor customer service. Mert offered me a refund of deposit. Because I liked the slab and had invested so much time I did not want to start the process over from scratch, I elected to let the past snafus go and proceed with installation, to which Luke agreed only if I emailed him stating I would not report them to the Maryland Better Business Bureau. I emailed Luke and copied my plumber (Gary Guay) with whom Luke spoke on 5.16.12.6. Installation 5.17.12 was nightmare: A. Murky did not bring drop cloths or construction weight trash bags, saying they would not harm the floor. B. Installers did not seal/caulk against wall, claiming that that was not part of the process and giving me the information on what type of caulk to purchase . C. Stovetop did not fit their cutout and they were all set to leave stove sitting--said wood needed to be shaved and they weren't carpenters--until I insisted and stated the work order included putting back everything so that it would be ready to hook up. D. Edges of granite against the walls not polished. E. Did not put electrical back until I insisted. F. Split wood of cabinets in places and gouged plaster walls to which Luke commented that these things happen. I have pictures of all the damage.6. Today my plumber came back to hook up garbage disposal, faucet, cooktop stove. The drawers under the stove don't fit anymore. I called Watkins Cabinet (custom designer of kitchen) who will send someone out in a month to refit the drawers and refinish where damanged. Plumber also caulked what MD Stone Source should have done as standard. 7. I need to get the kitchen walls repaired and one wall in the dining room (granite on pass thru) repaired--beginning with replastering and ending with painting. At one time Maryland Stone Source were good, as I went on a recommendation. While the ownership remains the same, something in their service delivery and installation has changed since person who recommended them had counters intalled.