Ultimate Flooring Center

I would never use this company again! We have only had the floor for a year and 2 months but already had problems twice. Robert was very unprofessional and argued with me over the fault. His company never grouted underneath my refrigerator and he argued about having to pay for a job they never completed in the first place. Now we have another problem, that he will not fix even though we have a lifetime warranty on our flooring and he can find no fault of ours as to what happened to the floor. I had to contact the manufacturer because he would not stand by his work. He has no integrity and I would never do business with him again. Buyers beware!!!!!

Ultimate came recommended through our general contractor. We had obtained other quotes and Ultimate was competitive on price. This was part of a major remodel. The schedule ended up being quite tight and things had to be coordinated with other trades. It is always good to deal with a company where you can call the owner directly with any issues.

The end result is beautiful. The hardwood refinishing is seamless and there are no marks from the sander or 'noses' from the urethane. The new hardwood and laminate was skillfully installed, everything is straight without any squeaks. The carpets are beautiful. We also had some carpets stretched at our old house and the crew worked quickly delivering a good result.

unknown

unknown

This was the third time we had used Ultimate Flooring Center (UFC) and it will not be the last!  Robert the owner is amazing, easy to work with and great sense of humor.  The installers were a trip.  very nice, respectful and so courteous!  The carpet was great, even when there was an issue with an edge, they took care of it and everything was great.  We had an issue in the office with the carpet, and 5 months later Robert sent one of the guys out to take a look and he was able to fix it with no issues or problems!  We have sent our parents there and recommend them to anyone looking to have flooring of any kind done!!  They know their stuff and are great to deal with!

I did business with Ultimate Flooring Center and they were fine. We did not use the area or roofing and had nothing against them because of issues other than the company. They got the product. They installed it. Other than going to their store and selecting what we wanted on the floor you know they were on time. They did everything they were supposed to do when they said they would do it and it looks good.

They really have the old fashioned customer service model still intact. They are patient, willing to work with you, and the owner, Robert, is fantastic. They did really great work while being fast and on time. I really enjoyed the experience and I would have them back in the future if needed.

Robert doesn't pressure customers and I really enjoyed that facet of their business. 

Bottom Line Up Front: Very little oversight of subcontractors, major miscommunication between Ultimate Flooring and the subcontractors, and Ultimate Flooring cut corners to save money (by ordering less flooring than needed) that reduced the aesthetic value of the flooring even though we paid for enough material to do it right.
Details: We had just purchased a house and all flooring needed to be replaced.  We went with Ultimate Flooring because they seemed quite professional and likable.  Other flooring companies matched - or even beat by a little - their prices, but we were comfortable with Ultimate Flooring.  We picked out a high-end carpet (and high-end padding) for most of the house and and a high-end vinyl flooring for the kitchen and bathrooms.  We also wanted the wood flooring refinished in the dining room, entryway, and hallway.  We picked out a sample from his wood flooring display and said that was the color we wanted for our wood flooring.  The work was performed before my family moved in from another state.  They were given a key and they installed everything prior to our arrival.
Carpeting: The carpeting was installed very professionally and we were quite happy with it.
Vinyl Flooring: The vinyl flooring was another matter.  We discussed how much was needed to ensure the least number of seams.  The owner set it up so there would be a single seam in the kitchen and so we paid for enough material for that to happen.  When we inspected the flooring, there was the seam that we expected, but also one at the entryway to the Sun Room and another (we didn't see until much later) in the Sun Room itself.  The seam in the kitchen was well hidden (it was cut along the diagonals of the pattern grout line to hide it).  But the seam in the doorway was straight across the pattern and was very obvious.  The seam in the Sun Room (a few feet from the wall) was also cut across.  IO complained about it and he sent the crew back out and I ended up with two seams at the doorway to get the diagonal cuts to better hide the seams - the resolution wasn't optimal - twice as many cuts and some were still visible.  I was told by the subcontractor (everything was subcontracted out) that the reason for so many seams was because the owner routinely short-changes the amount of vinyl ordered to cut costs, so they have to patch up pieces to make it work.  The subcontractor said this was an ongoing issue with Ultimate Flooring.  I had specifically paid for an amount to avoid multiple seams, but the owner, according to the subcontractor, didn't purchase what was needed to do the job the way it was supposed to be done.

Wood Flooring: The wood flooring was another fiasco.  We had a relatively light (as opposed to dark, not quantity) wood stain and we wanted a darker stain with a reddish, almost cherry, tint.  We were told it would be no problem.  When we arrived at the home, the flooring was a much lighter stain than the original - totally opposite of what we wanted.  They also had not done the stairs.  When that subcontractor came out, he said since we had red oak flooring, there were only two stains we could use - neither was what we wanted.  A few weeks later, they came up with a stain that was close to what we wanted - we compromised and they stained it close to, but not quite, what we wanted.  The stairs were splotchy (by the way, the carpet had to be ripped up off the stairs so they could re-do the wood and when it was placed back down, it didn't quite fit as well as it did the first time) and stain got onto the baseboards.
Summary: Overall, we were very happy with the carpeting, and very unhappy with the vinyl and wood flooring jobs.  The company subcontracted all installation services out - which I have no issue with.  What I had issues with was the total lack of supervision of the subcontractors.  Ultimate Flooring did not come out once during installation (according to the subcontractors) to see how things went.  Even after completion, he did not come out to see the end result of the project until we called with all of the above issues.  There was a significant lack of communication between the subcontractors and the company, which was one of the reasons we got the wrong stain color.  For a $13,000+ job, I would have thought the company would have been more hands-on to ensure the subcontractors were doing their work properly and according to our wishes.  He knew we were not in state and we could not be there during the installation (in fact, he recommended we not be there for it).  At the time, he was closing on his own house and that might have distracted him, but it shouldn't have.