SMO

horrible. paid for maintenance. company does not work weekends and working hours only during week. they require a 6 hr window for service. they are supposed to call beforehand 1/2 hr but often give you 5 mins. After providing service, there is no written or verbal communication regarding the results. you can't reach anyone by phone. I'm ready for a change.

I'd give them an "A" for overall experience and across the board.  The quality was excellent.  Nothing bad about the experience at all.  I would use them again.

I have a maintenance plan. I've had them for years. They are very good.

They came in and did the job. They didn't waste any time. I did have a slight problem and they fixed that within 2 days. It wasn't a major problem but when they installed the frame for the air filter, it fit the air filter that came with the furnace but it wasn't quite the right size for a replacement. I use filtrete or something. I changed them because of my wife with her allergies. It was like less than a quarter of an inch not high enough. I called them and they came out and looked at it. A man came the next day and straightened it out. I got a new furnace and a hybrid A/C heat exchanger or whatever you want to call it. The system was really out of this world. My brother in law who lives in AZ has his own HVAC business. I talked to him and he said if  you want a good one that's going to save you money and not have any problems, he told me which one to get. When I talked to them they said there are 3 systems that we could go with. They took their time and explained it. They said the best grade they recommended was this one and it was the same as the one he recommended. It worked out good. They financed it which was great. My brother in law gave me a general price and said if they go over this then they are ripping you off. They were actually below. 

They bought out the company we used to use but they retained a good bit of their personnel. I had a good relationship with the previous company as far as them responding and taking care of everything and it's been good with SMO. 

That went perfectly great. Definitely an A on everything. They arrived on time. The work was completed in one day. Despite the difficulty of the tank getting in the house. Everything came out perfectly. They called back to check to see if we were happy with what they did.

I personally wasn't there when they did it but my husband was very pleased with them. We would definitely us them again. It was great. Everything was great.

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I just had my annual maintenance today on my oil burner. If I have a break down in a year they either fix it free, or reduced price. I can’t remember which. Well, they took more stuff apart this time, than they did the previous time. That was good. I’m pleased, I’m okay. I think the price is a little high. They gave a window between 8 in the morning 1 in the afternoon. I wish it was a tighter window, but they don’t do it that way. They do call 20 minutes before they get here, but you know, that’s still the whole morning I got to be here. He called me, and said he’d be there in 20 minutes, and he was there in 20 minutes.

They are good. They come out when you need them.

SMO has been maintaining our oil furnace for thirty years. Their annual servicing means our old furnace still performs excellently. We've only had one time when it really went out during a snow storm, they did manage to get someone to work on it. They're careful when they fill the oil tank not to spill oil. The maintenance staff is always polite, efficient and clean up after themselves. Chris was here in June and did a great job with the tune up. We feel it is worth paying for the annual service fee and maintenance as we've always been well cared for.

It was good. We have a service contract with them. It's a yearly contract, we haven't renewed it yet, so I don't know the price.

Very timely, professional and easy to work with. One of the most exceptional things they did was back in 2000 when my husband passed away, they paid my fuel bill for the entire winter season. I really appreciated that. I didn't ask, they just took care of it when I changed the account to my name after he passed.

My heating/cooling nightmare started Nov. 21, 2016. It's still going on today May 5, 2017 Everyone at SMO is courteous and friendly. But they are completely incompetent. Here are the details: My Heating and cooling oilpac was covered under a service contract with SMO. Starting Nov. 21 2016 the machine wasn't working. SMO technicians worked on it repeatedly, at least two or three times a week- sometimes every other day for six weeks. Each time they would replace small things, like a timer or spring, etc. I had a home warranty, but it would not take effect until the oilpac was deemed not usable. By this time, it was the end of December. And I still had no heat. I called the SMO service Supervisor and asked him what we could do. He said the heating coil could be cracked. I said why hasn't this been checked. He said they have a guideline that they cannot "condemn" units. What? I literally had to beg for him to have it checked. A technician came out. Yes, the heating coil was cracked. The technician told me that it would be unsafe to operate the unit, took a picture and brought it back to the supervisor. The next morning, I called the SMO supervisor. He still said he could not "condemn" the unit. Again, I begged for him to help. Finally, he said he would come out to look at it himself. He did and found the heating coil cracked. But the SMO supervisor said he could only write a statement saying the unit was not usable if I agree to buy a new heating/cooling unit from SMO. This alarmed me, of course. But unfortunately, the previously day I had already submitted the SMO proposal to the home warranty company, which they accepted. Any change to the proposal or company would have resulted in weeks of additional delays. February 9-10 SMO began installing the duel heating/cooling heat pump. SMO returned to finish the work Feb. 13. The unit failed inspection because of the way the duct work was installed. SMO technicians returned the Feb 14 to fix problems. And the inspector returned and passed the unit. On the second day of installation, SMO called to say they were sending someone to my house to "collect." Having already paid a deposit, I said I wasn't going to pay the rest until the work was complete. The company also failed to pick up the old oil tank as agreed as part of my purchase of the heat pump. It took 4 calls to have that happen. On a warmer day in early April, I tried the air conditioning. The house heated to 85 degrees in 20-minutes. I called SMO. They sent a technician who said there were five wires. One of them was not connected. After he worked on the wires. We verified that both the heat and air conditioning were both working. As he was leaving, I asked if he could tell me what filter to use and how to install it. About 40-minutes later, the technician asked me to listen while he called his supervisor. The technician told the supervisor that no filter system was installed. I called the company, they sent someone out to the house to install the filter system. Today is May 5th. The day a supervisor is supposed to come to my house to show me how to put filters in. SMO management called me last week to apologize and offered a year of free service on the unit. He said he wanted to make it right. As my experience with SMO verges on gross negligence, I have little confidence in them being able to do the work.

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Fine. Have used this company for 30+ years. Punctual, efficient, and thouough.

Exceptionally well! The technician explained these to me that no one has EVER discussed.

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perfect! Very happy.

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Great - system went out on the day before we were going out of town - SMO technician responded quickly and got the system limping along so our pets were comfortable while we were gone. I contacted the sales staff while I was away and arranged to get an up-to-date estimate from June last year when I first considered replacing the system. The SMO staff responded quickly when we returned to town and the new system was installed that week. Professional staff from start to finish!