Urban & Suburban Appliance
About us
6 employees, payment upon completion of service unless otherwise arranged, flat rate service fees
Business highlights
58 years of experience
Services we offer
We service all major household appliances (ex. dryer, etc.) in all makes and models. We also sell appliance parts to the public at our parts counter. In addition, refrigerator, washer, we are authorized service center for Nutone and Broan products. In addition to servicing, we sell finished products and parts.
Accepted Payment Methods
- CreditCard
Reviews
4.47 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 29% | ||
| 14% | ||
| 0% | ||
| 0% |
Showing 1-7 of 7 reviews
Larry A.
Mar 2016
It took them two visits to determine that it wasn't worth to repair the washer. They were very appropriate that they did refund the second visit. I've been using them for many years and they are usually very reputable.
Mary H.
Mar 2014
He check the both items carefully, changed the oven light, and the other stove knobs.
Response from Urban & Suburban Appliance
"Thank you for your positive feedback! We look forward to servicing you again in the future!"
DOROTHY P.
Oct 2005
URBAN AND SUBURBAN CAME OUT PROMPTLY WITHIN 24 HOURS OF MY TELEPHONE CALL. THE PART WAS ORDERED AND DELIVERED THE FOLLOWING DAY. GENTLEMAN WAS VERY COURTEOUS AND PROFESSIONAL. EVEN LOVED UP OUR PET CAT.
Homeowner
Oct 2005
COULDNT FIND A PROBLEM WHEN THEY CAME TO OUR HOME. THEY SAID EVERYTHING LOOKED FINE EVEN THOUGH I THOUGHT THEY WERE NOT WORKING PROPERLY. I ENDED UP HAVING TO REPLACE THEM.
Response from Urban & Suburban Appliance
"Thank you for your feedback. We do appreciate it. I am sorry that we weren't able to provide you with the service that you needed on your washer/dryer. When our technicians visit customers' homes to service their appliances, they follow a diagnostic procedure for each appliance. The diagnostic procedure may vary based on the make and model of the appliance. Unfortunately, in your situation, our technician was unable to diagnose a problem with your washer/dryer. This is not because our technicians are incapable of completing the repairs. The technician was simply unable to duplicate the problem that you originally described. This typically indicates that the problem is intermittent and occurs randomly. When we encounter situations like this, we will warranty our diagnostic for 30 days from the original date of service. This means that if the problem recurs, we will have our technician return to further diagnose the problem and will not charge another diagnostic fee as long as the return visit is within 30 days from the original visit. When the problem cannot be duplicated by our technicians, we will ask the customer to monitor the appliance and gather more details about the problem when it happens again. The more information we have, the easier it will be to determine what the problem is and what corrective action needs to be taken. We try to be fair with our customers. Our objective is to properly diagnose a problem and make repairs that are truly needed.We want to provide our customers with the the best service possible. We don't want to visit their homes and guess at the problem or suggest repairs be completed that may or may not resolve the issues that they are having. Again, I apologize that we were unable to complete repairs to your washer/dryer when we visited your home. We hope that you will reconsider using our services in the future."
MARIO B.
Jul 2005
HE CALLED AND SAID HE WOULD BE THERE IN 45 MINUTES. HE WAS VERY POLITE AND PROFESSIONAL. HE SEEMED TO GIVE ME AN OKAY PRICE. I HAVE USED THEM BEFORE.
MARCIA L.
Jun 2005
THE REPAIRMAN ARRIVED ON TIME AND CALLED JUST PRIOR TO HIS ARRIVAL. HE WAS VERY COURTEOUS AND POLITE. HE MADE SUGGESTIONS THAT MAY HELP LENGTHEN THE LIFE OF THE DRYER.
DEBBIE B.
Jun 2005
THIS IS A LITTLE MOM AND POP ORGANIZATION.THEY SERVICE THE BELAIR AREA ONLY AND DO A WONDERFUL JOB. THEY USUALLY CAN SEE YOU THE SAME DAY IF NOT THE NEXT. THEY ARE VERY HONEST AND NOT OUT TO MAKE A BUCK
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Urban & Suburban Appliance is currently rated 4.4 overall out of 5.
Urban & Suburban Appliance accepts the following forms of payment: CreditCard
No, Urban & Suburban Appliance does not offer free project estimates.
No, Urban & Suburban Appliance does not offer eco-friendly accreditations.
No, Urban & Suburban Appliance does not offer a senior discount.
No, Urban & Suburban Appliance does not offer emergency services.
No, Urban & Suburban Appliance does not offer warranties.