Splaine Security Systems Inc

On time, excellent customer service

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The Splaine technician was efficient and took less than three minutes to explain the correct key pad entries.
 Head office determined that the proposed $172 cost would be reduced to $125. My question: the "fix" could easily have been conducted telephonically, but I was led to believe that the visit might turn into a major, time-consuming effort. Why not try telephonically first?
Trying to negotiate a lesser charge than the $125 for the three minute effort was rebuffed. At the hourly rate of $2,500, the experience was an unpleasant wake up call of having been taken to the cleaners.

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I have been a very satisfied Splaine customer since 1999, when they installed the original security system on my new home.  Sam Splaine met with me and my family and was a pleasure to work with.  Have had several contacts with them since then and have always been impressed with their professionalism, promptness and courtesy.  My recent contact was due to a keypad prompt that there was a "communication failure" on my system.  Called Splaine and problem was resolved over the phone in just a few minutes.   A year ago, I contacted Splaine as I was replacing all windows/sliding glass patio door in my home.  They worked to coordinate with my contractor.  Splain had to come and "disconnect" my system before the old windows were removed;  they then came back to "reconnect" the system when new windows were installed.  That service is the $395 charge referenced above.   On another occasion, I had a plumber working in my home to solder a leaking pipe....he was concerned that the heat from the soldering would set off smoke alarm/security alarm.   I promptly called Splaine....they disconnected my alarm while the plumber was working.....called them back when plumber was finished and they connected my system again.   This was all done very quickly and efficiently over the phone.....no wait involved; and there was no charge for this service.   In short, I am very pleased with Splaine and the service they provide;  I have recommended them to neighbors and friends.  Such prompt and personal service is rare today, which is why I highly recommend Splaine Security.

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Have been customer of Splaine since 2008.  They have been responsive and reasonably priced.  They only service I would not repeat with them would be their audio/video installation.

My plan was to get estimates from three firms, so I picked the firms from Angie's List and Washington Consumer's Checkbook with the highest ratings.  One of those firms was Splaine.   Our existing Alarm was supported and monitored by Vector, so we had planned to have them come as well to give us a quote, but they never even responded!

The Salesperson, John, arrived on time.  We walked through the house, and I explained the situation to him.  I was a bit nervous about the possibility of using wireless sensors, as I had heard these are not as reliable as hard-wired sensors, and reliability is very important to me.  One of the first things John showed me was that our new windows open from BOTH the top AND the bottom.  Our old windows opened only from the bottom.  Had John not pointed this out, someone could have easily defeated any alarm I would have installed by opening the top of the window instead of the bottom.  My wife and I were pretty embarrassed we didn't realize this ourselves and am very glad John pointed this out. 

John also told me that they could reuse my existing heat/temperature sensors, as these generally do not fail.  This saved me money.  He also thoroughly explained how the wireless sensors are monitored by the system, focusing on the concerns I expressed to him.  He told me the new features and capabilities of the latest alarm systems - quite a bit of new capabilities have been added over the past 20 years!  As it turns out, Splaine sold and serviced the same brand of equipment that was in my old alarm system (Napco).  I was impressed with the equipment from my old alarm system, which gave me added confidence in their product offering.

There was NO sales pressure whatsoever.  There was no pressure to "sign today".  He wrote everything down in detail on his quote, with prices.  This is a family owned and run firm.  He also left a number of brochures that were informative.

After discussing with the wife (who wasn't home when he came, unfortunately) we actually felt so comfortable and impressed with his presentation that we decided not to bother getting estimates from any other firms.  So the next day, I called John up and told him to sign us up.  We put 33% down, and scheduled a date for the install.

Two gentlemen from Splaine came on the appointed date and time.  Very professional, and respectful of the home (i.e., they took their shoes off when coming inside, etc.).  Took about six hours to remove most of the old system, install and set up the new one.  Then, the sales person John came back and demonstrated the new system to us.  I think it's great that the sales person comes back to review the work - it's a great way to "close the loop" - some firms make the big sale, then you never see the sales person again - that was not the case with Splaine.

We've now been living with our new system for almost a month, and we are very happy with it.  It was a good experience.  I would highly recommend Splaine!

Splaine is a terrific company that stands behind its work.  John (who did the initial estimate) was very professional -- punctual, responsive, etc. -- and (unlike others we interviewed) did not try to sell us more than we needed.  The installation was also completed in a professional and timely manner, and with surprisingly little damage to the walls and ceilings.  We've been using the system for a few weeks now and it is super simple.  I should add that we used ADT at our old house, and there's no comparison.  Great to use a local business, and highly recommend Splaine.

Very knowledgeable, professional.  Worked quickly and minimized damage to walls.

Splaine Security has been a top notch provider.  Customer service is outstanding, ethical and honest.

It works fine. The staff was fine and the owner came out and explained us everything with the technician. We had power go out and the battery died and we called them. And then he personally called me back and talked me through the phone on how to replace the battery. They came out once on a vacation and replaced a sensor while we were gone.

Excellent company to deal with. I use them for my home and now my restaurant. My salesperson John is easy to work with & is very professional.

Great service.  Would definitely use them again.

Of all the contractors for various home projects when we moved in, they were by far the best and easiest to work with. We have used them about 5 times in 5 houses of 25 years (going back to when they were Dictograph in the old days), and have always, every time, had an excellent experience. Sam Splaine takes personal interest in the work. They are easy to work with, accomodate changes along the way if needed, their workmen are all respectful, trustworthy, etc.  They have also run TV and phone cables during alarm installations, and those have gone great too.  I would strongly recommend them.  Their equipment and monitoring is excellent; very responsive.

They showed up on time and the owner showed the technicians exactly how we wanted the system to be set up.  They ran the wires in the unfinished part of the attic and then installed them on the eves of the house covering the property.  The technicians cleaned up after themselves and were very friendly. Nelson, their camera technician really knows what he is doing. He spent some time showing us  how to use the system.  There is a digital video recorder that can be viewed on my computers at the house or when I am at work. They installed the software on the home computer and for my laptop at the office and handled all the computer issues for me.   I hate messing with computers and they handled the set up.  They are a good company and I recommend them.

Splaine Security was professional and efficient from start to finish. The salesman who met me for the assessment was knowledgeable and thorough. He didn't try to upsell me once I made it clear that I wanted a basic burglar alarm system, though he did make me aware of other services such as monitored smoke detectors and carbon monoxide sensors. The two installation techs were in and out of my house in 3.5 hours. The two touchpads they installed are so inconspicuous that no one notices them until I point them out, and the work (drilling, etc.) they had to do to string wire between floors was done with a minimum of damage and mess. Now it's invisible. I couldn't be happier with this system, and the monthly monitoring fee is quite reasonable. The only time I tripped the system so far (dropping the toilet seat loudly in the bathroom while the alarm was on so that the glass-break sensor tripped), the monitoring service responded with a call to my home in seconds.