RL Voight and Son LLC
About us
Additional contact names - David Burrier, Stephanie Deffinbaugh.
Business highlights
79 years of experience
Services we offer
Plumbing repairs, backflow preventers- testing & certification, designer faucets, disposers, drain cleaning, gas fireplaces and grills, hot water heat systems - boilers, in floor radiant heat, radiators, sump pumps, toilets, water heaters
Accepted Payment Methods
- CreditCard
Reviews
4.740 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-25 of 40 reviews
Christine M.
Dec 2016
The work done was super. They had problems getting the inspector out, but it was WSSC having the problem, not RL Voight & Co. They also installed the gas dryer, since a gas fitter is required to install a gas dryer. We are really happy with the new set up.
Christine M.
Jul 2016
I want a gas range in the kitchen. They provided an estimate that was lower than another plumbing company that I use as well as the company that is providing the range I purchased. They were recommended by the electrician we use, and they were quick and prompt to do the work. The company was helpful in working with the gas company to get increased pressure into the house for all the gas appliances we have as well as being able to add other appliances in the future.
I would use them in the future.
Geoff K.
Jan 2016
unknown
T S.
Nov 2015
They did a good job. They came when they said they would be. They were supposed to solve plumbing problems that 4 or 5 other plumbers failed to solve. Other plumbers had told me to throw away my very expensive faucets and buy a new because they couldn't fix them. It didn't make sense to me. I had them come back to do some work. I liked them quite a bit but nobody's perfect. I asked them to send a problem solver and they sent someone called Greg, who they said was their best guy. He indeed was a problem solver.
Barbara A.
May 2015
They immediately found and fixed the problem.
Colden F.
Dec 2014
Fine although a lt of time was spent on faucet stopper why I'm not clear.
Ken O.
Nov 2014
I've switched to them recently. We used to use them years ago and then somebody's friend showed up and was willing to work for cheaper but he was too unreliable so I went back to these guys. They're very responsive. They do pretty much what you ask them to. It's an older property so it helps to have somebody with that kind of experience and be able to think outside the box a little bit sometimes. The work turned out fine.
Jennie K.
Sep 2014
It went very well. They were easy to work with, gave great suggestions, and I'm thoroughly pleased with the final result. I also felt their price was reasonable for the amount of work they did. I highly recommend them to others.
Xen N.
Aug 2014
I was at a loss when 2 other plumbing companies fell through for me at the last minute. I called several plumbing companies that did not want to take on my job due to the short time frame. I contacted the company and spoke to Stephanie, despite my panicked tone and desperation for finding a plumber, immediately and very professionally set me up for a master plumber to come to my home and install valves the next day. I know she pulled some strings to accommodate my need for ASAP service. I did not even bother to get an estimate. I trusted the company without even interviewing them. I was so lucky to find Voight.
A week later, Greg (master plumber arrived) and did all the work that needed to be done. It took longer than I anticipated which made me feel badly, since I felt I had more things that needed to be done than what Greg might have expected. This was never an issue for Greg. He was very professional, courteous and eager to get everything "just right". I installed high end plumbing fixtures that other companies told me they did not work with. He knew exactly what to do and also was able to place my plumbing meticulously where I wanted my European plumbing in the shower. He was very patient with me and treated the job as if it were his own home. I was very impressed with his work, and his friendliness. I had full trust in his entire approach and execution of the entire complicated job.
I also applaud Stephanie for making this all happen. I have not been a customer in the past, but was treated as if I were a VIP client when I called. I remain impressed and grateful for the attention I received from Voight. I will remain a faithful customer and have already referred this company to friends and my customers/colleagues and neighbors.
I can't rate them highly enough. Voight exceeded my expectations and they have gained my trust and loyalty.
A Huge THANK YOU!!! to Greg and Stephanie.
A week later, Greg (master plumber arrived) and did all the work that needed to be done. It took longer than I anticipated which made me feel badly, since I felt I had more things that needed to be done than what Greg might have expected. This was never an issue for Greg. He was very professional, courteous and eager to get everything "just right". I installed high end plumbing fixtures that other companies told me they did not work with. He knew exactly what to do and also was able to place my plumbing meticulously where I wanted my European plumbing in the shower. He was very patient with me and treated the job as if it were his own home. I was very impressed with his work, and his friendliness. I had full trust in his entire approach and execution of the entire complicated job.
I also applaud Stephanie for making this all happen. I have not been a customer in the past, but was treated as if I were a VIP client when I called. I remain impressed and grateful for the attention I received from Voight. I will remain a faithful customer and have already referred this company to friends and my customers/colleagues and neighbors.
I can't rate them highly enough. Voight exceeded my expectations and they have gained my trust and loyalty.
A Huge THANK YOU!!! to Greg and Stephanie.
HARVEY B.
Jun 2014
We called Voight because there was a leak under the kitchen sink that had warped the fiberboard floor in the cabinet. It turned out to be simply a loose pipe connection, which did not take long to fix. The plumber showed me what to do in the future and he checked all of the fittings to be sure nothing else was leaking.
Dale K.
Mar 2014
They never confirmed that the toilet was actually cracked. The kitchen faucet is still leaking like it was before they came here. They replaced a trap on one of the sinks, and that IS working. He also changed one of the washers.
Everything that was simple, he did great. Anything beyond simple was not very good. He tried to fix the shower so the button would go between button and bath, but that still does not work.
Everything that was simple, he did great. Anything beyond simple was not very good. He tried to fix the shower so the button would go between button and bath, but that still does not work.
Response from RL Voight and Son LLC
"This work was completed a year ago and not once has the homeowner contacted us about any issues with the work to remedy any of these issues until we received this poor review a year later. The basement toilet had a crack inside the tank where the flush valve was located, the plumber was not sure if replacing the flush valve would aggravate the crack and make the issue worse. At this point he recommended replacing the toilet as we would not be able to warranty that the toilet would not leak after replacing the flush valve. The shower diverter was sticking, WD-40 was used to free up the stem, if the issue is still persisting the stem should be replaced. The kitchen faucet was not worked on by the plumber. Along with furnishing and installing the toilet in the basement bathroom we also furnished and installed a polished brass lavy pop-up assembly and polished brass handheld shower. There was a lavy faucet that was also repaired. The approximate cost covered the labor and materials for all of these items."
Michael W.
Jan 2014
I called RL Voight because the diverter in my shower stall had stopped working. The plumber came and said that the handle was stripped and a new handle was needed. He said Voight would locate the part. Days later their office called to say they were not able to locate the part. No solution was proposed. I subsequently located the needed handle on the Internet and had the part delivered and then called RL Voight to install it. RL Voight's plumber came back and then determined that his original opinion was wrong and that it needed a new diverter. But I had to pay for the additional visit. He said they would locate the diverter, but that is the last I have heard from them. I found the additional part on the Internet and have ordered it. I now will install the new diverter myself with the help of the manufacturer's tech support line. If I relied on RL Voight for this repair I would never have the use of my shower again. This is like a contractor that comes, can't fix it, and then disappears. They essentially abandoned the project but charged me $200 for nothing.
Response from RL Voight and Son LLC
"There are numerous faucet manufactures that it is difficult for plumbers to identify each one just by looking at it when there is no name or logo on the faucet. Many faucets are made specifically for the box hardware stores which make repair parts difficult to obtain, they are not the standard parts available at the plumbing supply stores. We were informed by the homeowner that his shower faucet may be Glacier Bay which he had purchased from The Great Outdoors two years ago that has since gone out of business. We contacted our suppliers to see if the faucet could be identified based upon the pictures we took and if the parts could be located, no one was able to identify the faucet. Upon calling [member name removed]to let him know this he informed us that it was a Danze faucet and that he had ordered a handle. Upon our return visit to install the owners handle the threads on the cartridge were not lining up properly with the handle and the threads were stripped again. Knowing this was a Danze faucet we ordered a new handle and cartridge under warranty for the homeowner. I’m sure we could have gotten these parts faster than the two weeks to get at a charge to the homeowner but, we had the impression he did not want to pay for them. When we received the parts we called the homeowner to schedule a visit to install them at which time he informed us that he got the parts himself and was going to install them. We billed $155.00 for the first two visits, our normal time and material rate."
Mindy D.
Dec 2013
We had a great experience. The gentleman worked quickly, was very knowledgeable and friendly, and did a quality job for an excellent price. In fact, the final cost was nearly $400 less than we had anticipated. We will definitely use his services in the future.
Susan S.
Jul 2013
Read above. I couldnt be happier. First rate professionals.
Cindy S.
Jul 2013
They arrived on time both visits. They spent approximately 6 hours total time for both visits. The work completed was quality work. They were very careful not to scratch newly refinished floors. Time was taken to explain how water filtration system worked. We had one toilet that we had realized had a few issues and the water filtration system was old and had previously been repaired for a leak not to mention it was extremely dirty. We ended up replacing the toilet with a dual flush and getting a new water filtration system because we questioned the lifespan left in the old one. The cost of the toilet and filtration system was reasonable. Care was taken to explain how everything worked and how to recognize potential problems early before it causes damage to new floors.
Morris F.
Jul 2013
I had a very good experience with them. They did a very good job. He was so quick that he had time to do some additional repairs. I was very happy with it. I was satisfied.
Arthur B.
Jun 2013
Arrived on time, used least-cost method to unblock each clogged downspout and waster water pipe.
Colden F.
May 2013
Only problem was that we wanted to replace two cross handle cold water faucet stems for counter clockwise and plmbr came with wrong stems
William S.
May 2013
On time with results as promised
Martin K.
Apr 2013
I was able to get an appointment for the work to be done on the day and time that I had in mind, even though I didn't call to give much notice.
Although it seems as if the job wold be simple, I knew, based on the age of my apartment building and the fact the the faucet being replaced was original, that it could be involved. The job was indeed a bit complex and cost me a bit more than I had hoped for, but the work was done on a timely basis, the person arrived on time, he worked efficiently, kept me informed as to what was going on, and cleaned up nicely when all was done.
Although it seems as if the job wold be simple, I knew, based on the age of my apartment building and the fact the the faucet being replaced was original, that it could be involved. The job was indeed a bit complex and cost me a bit more than I had hoped for, but the work was done on a timely basis, the person arrived on time, he worked efficiently, kept me informed as to what was going on, and cleaned up nicely when all was done.
Robert T.
Jan 2013
same as above.
Victoria H.
Aug 2012
We couldn't be more pleased with Voight's work from the estimating discussions regarding scope, the execution of work, and their attention to detail to the clean up after each work day, the handling a scope change, and their friendly up-beat demeanors. They were always professional, followed through with what they said, and provided unexpected extra help such as fixing small problems that we were not aware of. They are the best contractor we have worked with.
Dan T.
Apr 2012
R.L. Voight cleaned out a sewer line which appeared to have been sabotaged by a Nash Construction subcontractor on a renovation. If one reads the review of Nash Construction you will see the mess he and his subcontractors left. One of the few truly bright spots in the project aftermath was to build a cadre of first rate service professionals who have come in to fix the disaster left by Nash. R.L. Voight is one of those great companies.
Dave and his team discovered literally pounds of gravel inthe sewer line. It was apparent to all of us that the gravel didn't get in there "by mistake", but the challenge was to get it out without destroying our basement. The Voight guys were imaginative and diligent about finding a solution and executing the plan. After seriously considering jackhammering the floor, they figured out a novel way to combine other techniques and literally pull the gravel out. Mind you, they had to "pull" the gravel out of a pipe buried many feet below the ground. It was a laborious and time consuming process, but it saved us thousands of dollars and affirmed out confidence that Voight is a great company.
While spending time with a plumber is not the sign of a great day, the Voight folks are great people and the way to go.
Dave and his team discovered literally pounds of gravel inthe sewer line. It was apparent to all of us that the gravel didn't get in there "by mistake", but the challenge was to get it out without destroying our basement. The Voight guys were imaginative and diligent about finding a solution and executing the plan. After seriously considering jackhammering the floor, they figured out a novel way to combine other techniques and literally pull the gravel out. Mind you, they had to "pull" the gravel out of a pipe buried many feet below the ground. It was a laborious and time consuming process, but it saved us thousands of dollars and affirmed out confidence that Voight is a great company.
While spending time with a plumber is not the sign of a great day, the Voight folks are great people and the way to go.
Ilona A.
Feb 2012
RL Voight's representative arrived on time, worked efficiently, responsibly and was extremely informative and polite. I highly recommend this company and if needed, will definitely use them again in the future.
Unfortunately I forgot to present the 5% off coupon at the time of paying for the service, but even though I called the office within two hours of the repairs, the company did not honor it.
Unfortunately I forgot to present the 5% off coupon at the time of paying for the service, but even though I called the office within two hours of the repairs, the company did not honor it.
Joy W.
Jan 2012
They noticed us. The guy who came out did some extra work, which I thought was not necessary. He was prompt.
Licensing
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FAQ
RL Voight and Son LLC is currently rated 4.7 overall out of 5.
RL Voight and Son LLC accepts the following forms of payment: CreditCard
No, RL Voight and Son LLC does not offer free project estimates.
No, RL Voight and Son LLC does not offer eco-friendly accreditations.
No, RL Voight and Son LLC does not offer a senior discount.
No, RL Voight and Son LLC does not offer emergency services.
No, RL Voight and Son LLC does not offer warranties.