
Vintage Security
About us
Award winning! Vintage Security provides monitoring services and security systems to over 19,000 customers throughout the Northern Virginia, Washington D.C, and Maryland areas. We offer a complete line of hardwired and wireless equipment to protect your home and/or business. Vintage Security skilled installers and technicians will treat your home and/or business as though it were their own.
Business highlights
Services we offer
Residential & small commercial security systems and monitoring, fire detection, home automation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
6% | ||
1% | ||
2% | ||
2% |
"We are sorry that your system is having problems but our warranty, as documented, is 90 days parts and labor. If you would like to contact our service manager, we will try to see how we can help you with the cost."
"I apologize for any inconvenience we have caused you and your family. We at Vintage strive to provide the best customer service. We go to great lengths to make sure people are aware of the terms of contract. There are multiple places on the initial paperwork where it is stated and that the customer is required to initial. We provided you with a no cost system in exchange for a monitoring agreement. I am sorry that our representative did not convey the cancel policy in advance and will be happy to work with you if this is what you would like to proceed with. Please feel free to contact me directly. Kevin Price District Sales Manager Vintage Integrated Systems Group 410-984-6124"
"We apologize for the miscommunication over your scheduled appointment. As our service manager's email to you last night at 11PM stated, when you showed your concern with the camera being down for 5 days we offered to possibly move your appointment up if a customer cancelled or a technician was able to get ahead in his day. We obviously could not commit to that happening but guaranteed we would be out on Saturday as scheduled if we were unable to move your appointment up. We would never be able to commit to a 2 hour window based on possible cancellations or a technician getting ahead. We endeavor to service all of our customers in a timely fashion and would never commit to an appointment we could not make. Again we apologize for the confusion and we always strive to meet the high customer service standards our customers have come to expect from Vintage Security."
"I am sorry to hear that you are not happy with the cameras you were sold. Unfortunately, these cameras were not designed for 24/7 constant viewing. We will remove the cameras and refund the money you paid if you would like to return them. Please contact me directly and I would be happy to work with you to get this done. Charles Gerringer 877-767-1800"
Licensing
State Contractor License Requirements
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