Renewal by Andersen of Baltimore Metro

I never write reviews but I promised the company I would. This is a full review from getting a quote to the day of install. It is lengthy but it covers it all for you. If you want to just see the summary, here it is: I would never even get a free quote from this company again. In September 2024 I had Renewal By Andersen out to home for a free estimate. The estimator was Tom Keegan. Tom gave me a quote on three (3) exterior doors at my home. The quote was for over $30,000, through a financing company that works with Renewal By Andersen called PowerPay. Renewal By Andersen required a deposit of 1/3 the price of the quote, which would come out of the loan but would not require me to make payment until work was completed. I signed and approved of the quote with Tom that day. I was then called by Jeanine Hunter, my Renewal By Andersen Concierge in October to schedule my measurement meeting. The measurement meeting was set up for October 14, 2024 between 12-4PM with Caron "Jo" Musgrove. I was told by Jeanine that Caron would call to give me "a heads up" on the arrival time the day of. On October 14, 2024 I was called by Jeanine to inform me that Caron "Jo" was not coming out and I have to reschedule my measurement meeting. On October 22, 2024, Caron "Jo" Musgrove came to my home and measured my doors for the final measurements. Some of the door sizes were changed and an addendum to the existing contract was made. I was told by Caron "Jo" and Tom that the creation of the doors could take 10-12 weeks. Early November I received an email from Jeanine confirming my installation date to be January 15, 2025, with an arrival time of between 8-10AM. With this install being an 8-hour job. Jeanine also attached the pre-installation checklist, with steps I had to complete before the installation team arrived. The email stated that I would receive a follow-up 1-2 weeks before the installation date. On January 8, 2025 I received an email from Bethany Hill, from Renewal By Andersen. Bethany sent me instructions on how to complete the necessary paperwork so Renewal By Andersen could get paid from PowerPay. On January 14, 2025 I received an email from Jeanine following up, stating the installation team would arrive between 8-10AM at my home to install the three (3) doors. On January 14, 2025 I completed the necessary steps from the installation checklist, required by Renewal By Andersen prior to the install team arriving. I had my alarm system removed off these three (3) exterior doors, I removed window treatments from these doors, I moved furniture from the areas of the doors, I had installed a safe location for my pets, I ensure the power outlets near the doors and in the driveway were available to the installation team and I ensure my vehicles were moved to accommodate the crew's vehicle(s). On January 15, 2025 I took the day off from work, as stated by Renewal By Andersen "someone over the age of 18 is present at the location throughout the installation process." However, no crew, workers or representative from Renewal By Andersen came to my home. I received a phone call from Jeanine at 7:48AM that the crew assigned to my job called out sick. No crew was available to take my job that day so we rescheduled for the day after, January 16, 2025 with a start time of 8-10AM. On January 16, 2025 I took another day off of work to be home and at 11:02AM Jeanine called me stating that the crew was not properly notified and my doors were not picked up in the warehouse. Jeanine said my project manager, who I do not know his or her name, arrived at my home to check progress and saw no one. I was home until 11:30AM and did not witness/see anyone at my home. I told Jeanine over the phone that I have not seen anyone and that this is another time Renewal By Andersen failed to arrive in relation to this job. Jeanine asked when I would be available again. I said potentially, not for 3 months due to my work schedule. Later that day she tried calling me saying she found a crew that could come out at 1:30PM, however they would be working late that night. That of course did not work out because once I got off the phone the first time I tried to make my day as productive as I could. On January 17th I got a hold of the operational manager for the area and he gave his apologies for the failed attempts. I can appreciate the apology but for the amount of money I am spending, after the second screw up you better be discounting some things. But nothing was done. On January 21st the doors were finally installed because I took another day off of work. The install crew was amazing because of course it was a subcontractor group, they made sure the areas were kept clean. 2 renewal by andersen employees showed up that day but just gave their apologies, did not try and win my future business. They just said "we understand your where you're coming." I told them to check in with the crew then leave. Terrible business. Not worth the money.

Renewal by Andersen and Junior and his crew were outstanding. They were very professional clean and the product from Andersen are beautiful. Replaced two 12' sliding glass doors and a couple windows. WOW awesome product, appearance and workmanship on the install.

Worked out great! The window has performed exactly as indicated. My wife and I are very happy with the curb appeal with the new window.

We had them replace 16 windows and Andersen Renewal knocked them all out in 1 day, it was pretty impressive. Everything installed works great, there was no punchlist or follow up work needed. The crew did a great job keeping our house clean and cleaning up as they went. These windows are expensive, but for a full replacement down to the rough opening, with insulation and new interior trim i would say that they are worth the money.

VERY WELL, EXCEPT ONE WINDOW HAD TO RE-ORDERED & DONE LATER !

I am very happy with the quality of the windows and door, and was very happy with the professionalism of the installers. It couldn't have gone any better.

The experience was consistent with expectations. They were punctual, professional, and gave detailed information or demonstrations when needed.

Very well. They were very patient with our ridiculous HOA

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The sales pitch was a bit too long, but the salesman was very friendly and professional. The installation went great. They were fast and thorough. They did an excellent job cleaning up the job site. You couldn't even tell they had been here. The Windows and front door look and work great. My only issue is the price, but I guess you get what you pay for. The Andersen name and product quality are top of the line.

The installers did excellent work. The Windows look and work great. The front door looks and works great as well. The installers were very professional and cleaned up before departing. My only issue was the price, which was much higher than their competitors. I essentially paid extra for the name and reputation of Andersen. I'm hoping this will increase the value of my home when I sale.

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I am pleased with the product. I have seen a difference in the over all warmth and coolness of the home since the service. The windows are really energy efficient as I have seen an impact on my bills and energy consumption.

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Salesman was very professional, not high pressure at all.  Yes, the price is higher than other options but you get what you pay for with major investments. Installation crew was very professional, respectful and on time.  They sent a large crew which was able to have everything completed in two days.  Staining crew showed up a few days later and again, they sent a large crew over two days and did an awesome job.  Some touch up was needed (lighting at night showed a few spots that needed to be addressed) and they insisted on coming back immediately to address any spots not fully covered.
There was also an issue with the screens since the fit was a bit tight.  The service manager took a look at the fit and immediately just ordered all new screens for the house.  They were ordered and installed in two weeks and look great.
Again, the pricing was higher than expected but after analyzing the advantages of the windows by Renewal as compared to other options, the investment will pay off over time.

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It was excellent. They were on time and prompt. They were very reasonable and did great work. There was a small problem with the strike plate and they replaced and fixed that. They checked everything to make sure it was all correct.

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