Long Fence

Gate was replaced within the week after speaking with Sky Baron. He set a very capable worker and job was completed better than it was before- nice job.

Quality is OK. Job was overpriced. Foreman promised to provide post caps for my gate posts. It has been over a month and I have been unable to get even the courtesy of an acknowledgement of my phone messages regarding these caps. The customer service from Long Fence is abominable.

By September 2017 two of the posts were already rotted out and the fence was sagging. I called Long Fence and their sales associate came out, too a look and lots of pictures. He spoke to his boss and they would come and replace the posts for a little over $500.00. Am I the only one who thinks this is excessive because the posts were only up a little over two years. I spoke with neighbors who have fences and their posts were good for 7 years. I would never use Long Fence again as I think they are not doing quality work.

This is the third time I used this company. I was a little skeptical since I have only had them do fence work in the past. But my dealings with their salesman Doug Frailey has always been straight forward and they delivered what was promised. On the day they came to install, the pacers that were delivered were not what I wanted, wrong color but I think it was due to a miscommunication. I spoke to Doug and his office manager and it was immediately rectified. The crew that laid the tile were precise and professional. The design was complicated, but they did a great job. I am really happy either work that was done. They cleaned up and I have no complaints, I will use them again.

The estimator was great ans walked us through the whole process. 
Setting up the install was easy.   The installation
was completed on time, they cleaned up everything and were very nice
and professional.  However, they were subcontractors and we were not
told that before hand.  We had paid the first part of the payment when
we scheduled install and were told to pay the rest when they completed
the job.  So we paid the lead contractor the rest of the amount.  After a
month, the check had still not been cashed and when we followed up on
it they stated they never received the payment.  We cancelled the check
we had given them and then a day later received a phone call that the
checks we had just cancelled had JUST been given to Long Fence by the
contractor.  This was obviously very concerning to us since our checks
had just been floating around for a month.  They asked us to pay again,
which we did, and they were never able to locate it.  The payment
process was horrible and the office managing the money was extrememly
unprofessional.  In the end we had the check sent via certified mail and
after delivered we called and told them who signed for the check and
they were eventually able to find it.  The fence we have is quailty and I
am sure it will hold up for years to come but I will never use them
again.

Hi,
Just wanted to share my experience with LONG FENCE and DECK. Doug was the estimator that I dealt with, he came out and walked me through the process and showed me the structural issues we had to deal with due to a bump-out above our garage. He was very thorough and I was impressed with how he handled things. Most other people I had met with seemed to not want to bother with the job or told me I needed a structural engineer to solve the bump-out issue. LONG FENCE was able to work with our 203K Lender and our HOA which also impressed me. Once we got HOA approval and the permits taken care of they started work within 10 days or so. The work took about a week or so, partially due to the weather. 
 The guys on the job were a little bit messy initially, a few nails here and there, but they also helped me carry a couch in the house, so I can't quibble too much. I was happy with their work and with Michael and the office staff. I would certainly recommend them and would use them in the future.
Andy

unknown

The salesman was very quick and punctual. He arrived at the appointed time and sold us on a fence completely made out of ceder! We thought the higher end materials would drastically escalate the price but he gave us a great price that we immediately jumped on. We sent in the deposit of $800 and then everything went to h***.
 We called every week to find out what our installation date would be. The contract stated 4-6 weeks. Finally on week 3 we were given an installation date that just happened to be the last possible day of that 6th week! And we were told that it was just a tentative date! Any weather events would push the date back further! We were enraged and immediately called everyone we could get a hold of to express our displeasure over the scheduling and we were then given a date that was in the 5th week of our contract.
The day of installation came and 2 workers came at the appointed time of 9am. But they came with no materials!!! They surveyed the area and discussed with me what was occurring. I was ensured that this was a one day job. No problem. They measured out where the posts were to be installed and dug the holes for the posts. Then the one worker that could speak english told me he was going to go get the materials and that he would return in 2 hours. They would have the fence up today.
After 3 hours I called the office to inquire after the worker. I was told by the installation manager that he would call and find out where he was and call me back. After 4 hours I called again. The installation manager told me that he had just left the yard with materials and would be there within the hour.( I live in Silver Spring. The yard is in Fredrick.) After 5+ hours, the guy finally shows up with materials. He is rude and lies about where he has been. Says he was in traffic and that he told me it would be a long time...blah blah blah. They finally start working. They set the posts quickly and I go to check on their progress. The posts were perfectly aligned and I was happy. I asked again if they would finish today. He said he would try but he didn't think so.
I call the installation manager again to express my displeasure. He said that it would be completed today.
By this time they had started with the fencing and my wife notices that the posts and the fencing are not the same type of wood!
The posts were made out of pressure treated pine and the fencing was ceder. Our contract clearly stated that all materials were to be ceder. It turns out, after later discussion with the installation manager, that you can NOT put ceder in the ground. It rots. If our salesman had explained this to us, we would not have chose ceder! We would have chosen all pressure treated and we would have gone with another company because Long Fences price on all pine was more expensive!
The sales manager was then contacted and he offered us $150 off. We asked if they would wrap the posts in ceder to hide the pine and make it a more attractive appearance. He said no, they don't do that. We then told him that we wanted our money back. We were then contacted by a vice president who offered us 50% off of the job. We declined his offer because we were so sick of dealing with his company. Our little 60 foot fence and gate were obviously not important to Long Fence to do a good job.
It is now 3 weeks since that day and we have not received our refund yet. We are assured that we will get it by the end of the week though.
I won't hold my breath.

We were told that the fence would take 4-6 weeks to get the fence/gate installed and it took 5 months. While the main customer service person was professional, it took dozens of calls to get them to complete the work. And the quality is poor, the gate doesn't close properly and the wood portion of the femce is warped with the nails of the horizontal beams having pulled away from the post, this after withholding final payment to have a warped post replaced.

unknown

unknown

He was great. Knew a lot about what I wanted. Explained different types of fencing, options, pavers, spent some time listening to what I was interested in.

The whole fence ordeal has been a nightmare.
It started with the sales person who couldn't fill out paper work correctly,
and got progressively worse. After getting a supposed supervisor involved
things didn't get any better. I should have just walked away. I will say this I
do like the fence, it's 6 ft high and 400 linear feet. This wasn't a small
project, however the lack of professionalism of the sales staff, installation
staff (not the installers they were fantastic) and the general p*** poor
customer service and lack of caring, I will never use them again. I've told all
my friends and co-workers not to use them, and i know for a fact that 4 of my
co-workers went with someone else after i told them my experience with Long
Fence. Do yourself a favor and find another installer, you'd be better off.

The install went fine and appears to be of good quality. My only complaint was the lack of communication from the time the contact was signed until the install.

Sales team was very eager to sell this deck at the time assured they would be there all the way.  But once construction began very little contact.   Contractor left everything a mess.  The yard is full of fine plastic cuttings and dead grass where decking was laying.  The contractor dropped tools on and scratched the new decking before we had a chance to use it.  I had stone under the old decking took no measures to product old construction left a muddy mess.   My thinking was this would be a cut above Lowes installation services but it is the same maybe a tad worse.  Over all the finished result is nice but it could be better.

The job was well done and the price was reasonable. We obtained several estimates before we made our decision. Everyone we dealt with was professional and courteous. We will recommend Long Fence to others.

There was a fire in an electrical junction box located at my neighbor and my property line. The fire burned the neighbor's fence rails, which being PVC, charred and melted.
I contacted the company with details and was contacted by Melanie B., a purchasing agent at Long Fence in Ijamsville, MD. She had to research the project somewhat because the original fence rail manufacturer had gone out of business. After a number of email exchanges I picked up the rails today.
The purchaser went the extra mile for us despite the markup on the product being fairly modest. They made it easy for me to resolve the issue for me and my neighbor.

Long is right. If you use this company, you become part of a line of customers entered into their computer system. When it was finally our turn, they came out, ripped down our fence and then left the job half done. FOR TWO WEEKS. Only when we started to voice concerns about our safety did they respond. We were back in line!!! Took more than a month to complete. Run from this company.

They are timely and efficient.

They could improve on the fact that they did not call in advance when we asked them to. Several times, they didn't call before they were supposed to come and my husband and I like to be here to watch the work and be at home when they are working and we told them that. They came one day when we weren't here and did all the work. When we came back, we did not approve of the work that they did so the manager had to come out and we had to discuss it. They came back out again and fixed it correctly the second time. The manager was extremely nice and corrected the issue once we told him about it. The manager was very professional. But, I don't think we'd use them again because of the fact that we had to have it corrected. They kept showing up when the weren't supposed to show up. I don't think they are punctual when I don't know when they are coming.

They were very quick. They came when they said they were going to come. They did a satisfactory job. It was an insurance claim, so I can't really say about price. They are a well established company and they service the whole area. They have been in business for 30 years or so.

The job was awful from the start. The measurements for the fence and gates were grossly incorrect. The installers, who were subcontractors, discovered the mistake when they came to install. The job took about a year to complete because gates had to be remade due to the bad driveway measurements. They also seriously damaged the concrete walkways and retaining wall on my property because of improper installation of fence posts for the fence. The fence is now twisting and falling over and the concrete that they cut into (my walkways) are heaving up. My friends have told me that this may need to be addressed in court.

The job was done very well and the fences have held up well. The person who came out for the estimate and the people who came out to perform the service both did a good job.

They work out of everywhere. They have an 800 number and they dispatch local guys that are subcontracted that come to do the work. The past visit was free because it was the one year warranty. We would recommend them.

They are very repsonsive. I get compliments about the work