Eric Smock Heating & Air Conditioning, Inc.

Eric Smock executed this project very well. I sold this property after 1 year so I can't comment reliability of the HVAC system.

I had compressor issues for HVAC and called Smock Heating and Air for service call. The tech who came over was nice and explained in detail the diagnostic to rule out capacitor, fan, and other issues; however he messed up my refrigerant valve while trying to test acidity of the refrigerant. Now it is leaking. The estimate provided by Smock was more than $1200 other contractor I had over the next day.

They did not fixed my problem fully, the tech did not know how to make my ac system blow air hard, the way it usually does. He wanted to do extra work for an extra fee to see if that would make the air blow air stronger, but I think he missed understood blowing air stronger from blowing colder air. I would not recommend this company

Our Heat Pump on the main level of the house had stopped working and we knew we wanted to replace it with a Trane Heat Pump so I looked on the Trane website and selected three dealers in our area. The folks from Eric Smock were definitely the most responsive. They cam out the same day to discuss what was needed and gave me a quote on the spot. Since they were the most responsive and provided the best solution at a very competitive price we went with them. The installation of the new system was scheduled within a couple days and took place with absolutely no problems. I would definitely highly recommend Eric Smock Heating & Air Conditioning.

My heat pump decided to quit working on one of those days (May 3, 2018) were Maryland winter suddenly becomes summer bringing along 90-degree temperatures and humidity. I knew my day was coming, as the unit was aging and had been losing efficiency over the past couple of years. I wondered how many days it would take to get it fixed and how much of a hassle this would end up being. I did some cursory research on Angie’s list and Yelp and decided to contact the Eric Smock company. And I am glad I did! This is a top-notch outfit that provides end-to-end exceptional customer care, technical expertise, professionalism, and attention to detail. I think this reflects exceptional leadership at the top. I would not assume that all HVAC catastrophic failures could be resolved within 24 hours, but that’s exactly what happened in my case. I called the number on their website around 7AM Friday May 4 assuming I would get an answering machine (note - the phone number on Yelp is not correct). Instead I spoke with Jeffrey of their answering service, who took down the details of my problem (heat pump not working, circuit breakers tripping) and what I had done (reset breakers, replace filter in air handler) and he assured me that he would get the information right over to ES when they opened at 8AM. Around 7:45 AM Ashley contacted me from ES, reviewed my information, and explained that due to the heat things had really gotten busy but that they would do the best they could; very professional, very friendly, and I got the sense that she “owned” the problem and would do what she could. She had rearranged some work, and as it turns out Kevin was available to come over and diagnose the issue around 9AM. Detail: She sent me an email with Kevin’s picture on it in advance of his arrival so I would know who to look for. Kevin did a number of diagnostics on the heat pump and the air handler in the basement, and unfortunately, I had suffered what he called a “catastrophic failure” requiring complete replacement. He was very straight-forward and explained what had happened. I was reeling a bit, I suppose, and when he said that Scott (owner’s son) would be over at noon to provide an estimate, I said something like “Well it will be good to get it repaired,” and Kevin very politely but clearly said, “No, we are talking replacement.” Kept me on track, in other words. He did not commit to any ballpark for replacement, nor when it would occur -- expertly managing my expectations and my tendency to hope people will say what I want to hear ?. Scott arrived ahead of schedule around 11AM (Ashley called to confirm if this would be acceptable) and we sat down and discussed the options. He first asked a few questions to gather information which might have a bearing on the equipment installed (e.g., does anyone have allergies or asthma?) took the time to walk me through a short presentation on the company, their training and skillsets, insurance status, and then the actual estimate. He provided several options for replacement. They also offer financing, which I did not require. He was not sure if they could get to it today, and if they could if they could finish it, but they would try, and in any event I would have AC that day, and if necessary he would help on the install! As it turns out, Scott and his initial crew arrived around 3PM with a truck load of equipment and started to work. They decided to complete the job that day, due to other work that was piling up, for which I was grateful. They finally wrapped things up at 9PM! I got a great briefing on how to operate the fancy-dancy high tech thermostat (can’t wait to show that off to my kids!) and how to connect it to a device (which I did the next day -- was quite easy). I think they left the place cleaner when they left then it was when they arrived! The entire crew -- and I apologize that I didn’t recall all their names -- was polite, respectful, hardworking, well-groomed, and wearing company-issued polo shirts for a neat, professional appearance. They took care to put on those bootie things on their shoes when in the main part of the house. They appeared to work well together, each going about their tasks. It was not their first rodeo, as they say. One of them mentioned that they rarely begin a complete replacement project that late in the day, but they wanted to finish it so they could help other customers. I don’t write a lot of reviews, and certainly not this detailed, but I wanted to document just what you get when you work with the Eric Smock Company.

I called their number and they agreed to send someone the next day. They came on time, fixed the furnace (needed new igniter). I signed up for a maintenance contract to start in the spring. Very professional and friendly. No high pressure for additional services. Has been working fine since.

Everything went really well. I am very pleased with the work performed. Prompt and professional, would use again.

The team was punctual, professional, and we have been very satisfied with the performance of the units that were installed.

Eric Smock Heating & AC where very professional, courteous, and punctual. The technician that serviced our heat pump (Doug V) was very knowledgeable and took the time to explain various components of the system and what the recommended parameters were for each. Prior to the visit, I received several text messages confirming the visit and arrival time, a phone call 30 minutes prior to arrival, and even received an email with the name and photograph of the technician to guard against any security / misconduct concerns. Doug V is my new Heat Pump guy and will be requested on all future service and maintenance calls. Thank you all.

He ordered the part from the re-seller and installed asap.

Dan arrived and was very professional and friendly. He immediately discovered that my filter was clean and asked if it was replaced before or after I noticed problems...good attention to detail. I had replaced it after I noticed problems because it was very dirty, but also after a family friend came to look at the unit to see if it had any electrical issues. After Dan checked the furnace inside and found nothing wrong, he checked the unit outside and immediately found that my disconnect breaker was pulled out and hidden inside of the unit. The family friend left it out, so the unit wasn't going to kick on. After he got the unit running, he checked the freon levels which were fine, and he said everything looks to be good. The system was producing cool air once again...turns out it was just the filter, only I hadn't replaced it until after the system was messed with, so I couldn't tell that it was an effective fix. Thanks Dan!

Found small leak in system. Recharged and suggested replacement if freon leaked out quicky. Received a estimate the following day.

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They did a great job. We shopped around and they had the best price for the models we wanted. The owner actually came the first time to talk to us, so it was very personalized even from top down. He broke everything down for us, just did a good job explaining everything. They explained everything that was going to happen, when it was going to happen, what the process was and what they would do in the next year. Everything was just very clear and concise. Everything was detailed out for us, there was no wondering and guessing.

We would highly recommend Eric Smock & Air Conditioning and were very happy with their professional work and fantastic customer service.

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Very courteous young man- called to let me know when he would arrive. Uses covers over shoes to avoid tracking in dirt, efficient and knowledgeable.

I needed service and called our builder’s recommended company – they didn’t respond so it went searching for someone new! What a find! Very happy with Eric Smock.

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