As You Like It Landscaping

They took over for my previous landscaping company and I decided to give them a shot. I have been pleased with their services so far. I did shop around for prices when I started with them and they were lower than most of the competitors. They have been pretty good about responding to me. I plan to continue with them in the future.

They are reliable and handy. I think they give great service. I will continue to use them in the future.

Terrible

They were professional, responsive and punctual. They also cleaned up once the job was done. The quality of their work was very good and I was satisfied with their service.

The following services were performed in 2008 for an approximate cost of $20,000: (1)Hardscape, new wall; patio extension: Excellent job and installation. Compliments received from neighbors. Needed $450 more to finish the job than quoted, due to intrusion by tree root (which was probably reasonable). Overall grade of A- (due to upcharge). (2)Irrigation: final system works, but delayed installation due to company's failure to build in plumbing expense, despite initial assurance of "all in" quote. Poor installation and maintenance service along the way. Overall grade of C. (3)Landscaping: very good job on side yard, mediocre job on rear yard, adequate but not outstanding job on front yard. Some of owner's instructions ignored. Poor follow-through likely affected by multiple staffing changes over the course of 2008-- no continuity and poor communication between design and installation staff. Problems with landscaping include the following: some plants haven't "taken" and company not proactive or responsive on replacement, despite replacement guarantee. Requested evergreen plantings-- many plants installed were not evergreen; design needs revision to be sufficiently attractive during winter. Some plantings installed over owner's objection. Owner requested that original ground cover be retained; about half was removed (leaving yard looking barren during winter). Firm installed small fountain-- and never provided operating instructions, despite owner's repeated requests. Some of the problems due to poor job on installation; other problems due to failure of communication between designer and installation team. Overall grade C, mostly due to unsatisfactory installation and poor follow-up. (4)Outdoor lighting: half of front yard lighting failed within a couple of months of installation (although system works in side yard and in rear yard). Company insisted that front yard problem was due to storm damage (which owner doubted). Company eventually replaced faulty lighting-- same failure re-occurred within days of replacement. Grade: C- due to failure to repair part of system that wasn't working. Overall grade: C. Excellent job on hardscape: would use firm again for hardscape. Would not use firm for irrigation, lighting, landscaping due to installation problems, lack of responsiveness, staff turnover. Other comments: owner was allegedly aware of problems, but did not appear to be proactive or concerned about correction.

They are very customer service oriented. I think they give good estimates on their time and what the total cost will be. They show up on time. I think they do good design work. I will absolutely continue to use them in the future.