D L BOYD INC

I can't say enough great things about DL Boyd and working with them. This is the highest and best quality work you will see. Leo was terrific to work with and really exceptional in his craftsmanship. We were so pleased with the work, and the care taken to ensure that every aspect of it was done with attention to detail. Would definitely work with DL Boyd and Leo again!

I thought they were absolutely excellent! Mr Boyd and I spoke a couple of times, he called and asked if I had any concerns, he was very thorough. They sent Jerry for the work and one other man. They did an excellent job on the ceiling, the work is very beautiful. 

I believe that plastering work is messy and costly, Mr Boyd did an exceptional job the quality of work was exceptional. Any concerns I had they quickly addresses it, my ceiling is perfect I have no issue and its been almost a year. There a no imperfections everything was smooth and beautiful when they finished and I would use them again.

Excellent work, efficient, friendly, and reasonable.

unknown

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Great, they were easy to work with and I would use them in the future. I also recommend them to friends

They began by moving out the big furniture from the room. They covered the floor very carefully.  Then they removed the crown molding and the ceiling fan. They demoished the old ceiling and figured out how to replace the existing 100-year old structure supporting the ceiling with a new, improved version.  They then put up a new plaster ceiling and finished up by painting the whole room.  The first day they were there, Mr. Boyd sent his engineer (who had given me the estimate) so he could see what was going to be needed.  After that, the 3 guys who continued with the job were always punctual and professional and their work was excellent.

Responded quickly to get estimate.  Contractor arrived at appointment time, completed work professionally and neatly and was very pleasant individual.  Second time we have used DL Boyd, and if we have any additional plaster needs they will be the people we will call.

I found D.L. Boyd, Inc. through Angie's List and contacted them.  They sent a gentleman out to give me an estimate.  We later set up an appointment for someone to come out and repair the ceiling.  They were very responsive and professional.  There was absolutely no drama during the process, which I greatly appreciate.  If I have a need for their service in the future, I will not hesitate to call them.

The company overall did fantastic work and I would not hesitate to use them again or to recommend them. However, there were a couple "lessons learned" that perhaps could have been avoided, and might not occur at less-busy times. They were quick to respond to my initial inquiry and scheduled an estimator to come several days after that. The estimator was good, but clearly rushed. We talked about both the plaster work and then repainting once the work dried (we had an extensive conversation if it could be spot painting or would require doing the whole ceiling--we went with spot painting). Unfortunately, in his hurry, the painting part didn't get recorded, and the estimate was generated without that work included. And--entirely on me--I didn't catch that it wasn't included among the multiple line items, and just assumed it was included (never assume!!). The plaster work was really well done, and I'd give the work an A without doubt. But the worker(s) too were a bit rushed and left some scrapes, dings, and splatters. All were very minor, but all were also avoidable with a little more care. The plaster guy also came solo the first day only to discover our ceilings required an extension ladder and thus a second worker who was not available until Day Two. Again, one suspects the estimator could have passed that information along prior to the job starting, but things got lost in the shuffle. Of course, the big thing lost was the repainting portion of the work--which came as an unpleasant surprise that it wasn't anywhere in the contact. To their credit, Boyd offered an extremely fair price for the additional work, and got us onto the schedule for Round Two. When the plasterer-now-painter returned, that's when he really shone. No more rushing, tons of time to do the job right, tremendous care to get a perfect color match, and the work was fantastic.
Obviously this is a warts-and-all review, and the bottom line remains that the company is great and does great work. But take the time to review everything carefully; make sure all the conversations had with the estimator find their way into the contract AND to the workers before they begin.

I didn't think he was coming, because he said he was too booked up. He showed up anyway and got it all done!

This company is very efficient and have used them for 25+ years from small plaster jobs to completely refinish the stucco on a home built in the early 1900's in Washington D.C.  I was employed with a large real estate company serving the metro area of D.C and 
managed residential homes for 30 years.  I have contracted with this company many times and have never had a single problem with them. If you want efficient and quality work these are the people you want.

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unknown

Extremely pleased with the job. Polite, professional, tidy and efficient! We asked that a non-toxic cleaner (KRUD KUTTER) be used which they happily did and left us the leftover solution. They did a great job on cleaning 15 years of dirt from our stucco:)

The job itself stretched over 8 weeks.  It was a relatively minor job requiring a one-time drill of 2 pencil sized test holes, sanding, and several (2 possibly 3) coats of plaster, then wallpaper on top (which was not provided by Boyd). It involved 3-5 visits ranging from 30 to 60 minutes.  While I was in no super hurry for the job to be completed, it was clear that this contractor had multiple projects of the same nature going on in this condo complex due to their relationship with the buidling management.  The plasterer would spend 30 to 60 minutes on each unit that need repair.  When asked for a detailed time review of how much time was actually spend on my unit, the provider was unable/unwilling to provide this information.  The estimate that was provided was higher than the 3 that I obtained.  Based on my estimate of time spent based on personal observation, I believe I severely overpaid for what was a simple plaster job.  The only reason I went with this plasterer was because they had an existing relationship with the Condo building management and I was trying to be cooperative.  The final straw was this contractor refused to reduce the price for the 5% coupon that they have posted on Angies list.  Not only are they overpriced but their coupon is false and misleading advertising.  They should be sanctioned from Angies List for posting a coupon that they would not honor.  I would suggest using anyone other than Boyd for reasons of price, transparency of estimate to actual time spent and the lack of ethics in refusing to honor an advertised 5% discount.



Update to review in response to contractors comments:

The contractor's response mentions a technicality to get out of an advertised discount.  The exact bill forwarded to the building was forwarded to me, I offered to fax a copy of the exact same bill that was given to building management to Boyd but they had no intention of offering the advertised discount.  What they are effectively saying is that had they contracted with the person responsible they would have jacked up the price so they could create the illusion of a discount. It is a very cheap way of conducting business and responding to a customer concern.  There is no empathy with respect to this contractor.

Everything went well and they did exactly what I had asked them to do. They did everything right. There was one person here doing the work and he showed up when he said would. Scheduling was just fine as well.

Horrible work product and double-billing. Mitered corners not even close, and filled with caulk. When returned to redo the work, they billed for the repair.

D.L. Boyd did an incredible job!  They were very responsive to our request for a free quote, offered a very fair price, and made sure that we were 100% satisfied with the work they provided.  The laborers were friendly, worked hard and did an outstanding clean up!  The work that they did was flawless and exceeded all of our expectations.

We strongly recommend this contractor to any residential customers that are in need of small to large scale projects.  I am relieved to have found a drywall company that I can trust and count on for a top notch installation.  

THANK YOU D.L. BOYD!

Explained and described what would be done.  Showed up on time, completed the job and cleaned up all debris.

It was fine. They did an excellent job. We were very pleased with the final product. They did a good job cleaning up. He showed up when he was supposed to. The only thing I disliked is that the person who did the estimate missed one aspect of the project that we ended up having do a change order. We've gone with them but it would have been helpful to have understood the full scope of the work and he just went a little quickly but that worked out fine in the end.

Their bid was 3 or 4 times higher than the people that we used. We thought they were pretty expensive. Other than the fact that they couldn't find our house, everything else was fine.

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I think they were very good and professional. We were very happy with the end product because it has not given us any trouble. The work was done right to spec and quality but they were slow. We had an issue with that so it took longer than we were expecting.