CL Hibbard Plumbing Heating & Air Conditioning Inc

We bought our house about 11 years ago and had to get them out to snake drains and repair the A/C within the first year. They showed up on time and didn't try to upsell services or parts that weren't needed. I do Facilities Management for a living and have used them for many of my own property clients. They've done everything from tracing down a large leak with a commercial customer to smaller jobs snaking drains, fixing toilets and sinks and helping me keep my own HVAC running in my home. Charlie has been doing this a long time and knows his stuff. Every single time I talk to him I learn something new, which in my line of work is invaluable. He's not the cheapest but he's not the most expensive either. At the end of the day, he's the best. They're a small, locally owned family business and they take pride in their work. I have and will continue to use CL Hibbard for all of my plumbing, heating and A/C work. They're fantastic!

Don't ever call CL Hibbard. He is totally untrustworthy. He removed an old radiator in a bathroom and was paid for that part of the job. But he never came back to install the new one despite assuring me in repeated telephone conversations, over a course of six months, that he had ordered the new radiator and would install it. I finally gave up and got another plumber, Jiffy, who responded immediately and within a week we had the radiator. We have had a number of homes and have dealt with many contractors, and this is the worst experience we have ever had.

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Hibbard was able to fit me in very quickly and came on time prepared to do the job.  The job took only one hour, and cost a little less than the actual quote Hibbard gave me on the phone and another quote from a different provider.  Very satisfied. 

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he showed up just a few days after I initially contacted him to discuss whether he would be able and interested in providing preventative service on my boiler. He carefully and clearly explained what he does, how my kind of system works, and even provided advice about solving a heating problem on the first floor of my house.

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The price was reasonable. Everything went well. He actually took the time to explain what he was doing and how the system was working. He was prompt courteous as well.

Fantastic experience. We had trouble finding plumbers willing (and able) to handle maitenance on tankless hot water heaters, and CL Hibbard has a solid reputation for understanding newer plumbing technologies and a willingness to take on such jobs. Ours was probably not a complex repair, but we really liked their problem solving approach to working on an unfamiliar device, a willingness to defer to the manual, and their ability to quickly resolve the issue. Price was not a bargain, but from our experience you don't want "bargain" plummers, and they're in line with area prices and perfectly reasonable for the work performed. They were puntual, neat, polite, and they got the job done in reasonable time. I liked them so much I plan to hire them for future plumbing/boiler work.

Due to concerns about future reliability due to age of existing equipment (30+ years) and desire to improve efficiency, we decided to replace our old boiler. We sought quotes from four contractors and obtained three responsive proposals. We worked with this contractor previously to service our previous system and to adapt it to a power vent. They were able to address a number of key deficiencies in set up that several other contractors had missed, so we already had a favorable experience with them. The price, while not the lowest was the best overall value due to inclusion of replacement of hot water heater with hot water storage tank included in the proposal and the replacement of a zone valve with separate pumps for each zone. This contractor is very busy. Getting an estimate and then getting on the schedule was delayed several times, so timeliness is not a strong point. However, once a date was set the work began as promised was diligently pursued to timely completion. The job took two days, but it was set up so that we were not left without heat overnight since it was mid-winter. There were a few adjustments required after initial installation and the contractor was very diligent about returning to address these adjustments without additional cost. The contractor really knows the equipment he is installing and has a depth of understanding about how heating systems work that enables him to troubleshoot and solve problems. He is happy to take the time to explain what he is proposing to do and how the systems work. After 3 months the system is working very well with no difficulties. Comfort is improved and gas consumption has decreased dramatically over previous system for same period last year.

C.L. Hibbard came highly recommended. Very nice man who clearly knows his stuff. We have tree roots growing in our pipes and he was able to clearly explain what was going on and how to fix it. Unfortunately, he never performed the work! First he shows up on a day we expect him to perform the work, but he simply looks at things and promises to call to schedule a follow up. He doesn't call. So, I call him and schedule a time and date. That rolls around, we take time off work, and he does not show. So, I call him. He says he is on a job that took longer than expected. Fine, I understand (however he should have called). He had agreed to call when that job was completed. It has been several days and we still have not heard from him. Time to look for another plumber.

They are a small company, but if you have any trouble with boilers, either small or commercial, Charlie is a recognizable authority in the area.

They were listed as a service representative for a brand of tankless water heater. The person that I talked to answered all my questions and provided a lot of very good information and advice. There was no sales pressure from them. They told me what I needed to do. I didn’t use them, but they provided great customer service. They also did not give me a run around at all.

I am looking for multiple estimates for extending our existing HVAC systems into an addition we are building. This firm has some recommendations, and was mentioned on my neighborhood list serve so I decided to give them a try. However, when I called the number, the gentleman who answered the phone was very gruff. When I mentioned what I was looking for, he was sarcastic, evidently thinking my questions were naive. As I was the one looking for service, and he was insulting me, I think I rightly assumed he did not need my patronage and I disconnected the line.

We have used these guys before and they are extremely professional and trustworthy. The only issue is that there are only two of them so if you get in the queue, make sure you know where you are. I would (and do) highly recommend them. They really know their stuff and will only do what is needed. In several instances, they have recommended extra work to be done and they have always been right about it all. So I appreciate the honestly I feel I get with them.

They were highly responsive. They were a small company and they knew their stuff. He was willing to put in the hours to tweak the system so it would function efficiently.

The original contractor that installed the boiler wouldn't come out and service it. The next plumbing company didn't have a clue how to fix it although they did come out many times and gave it a good try. I ended up calling the manufacturer and they recommended C.L. Hibbard. I called and he came right out and fixed it that day. They converted the ignition to electrical from a coil. Not really sure about the technical details. I just know they fixed it and the ignition has been very reliable since. Every couple of years small things have worn out on the boiler, such as the vent control and the pressure release valve. They have alway been very prompt. Additionally, sometime when I call them, they can tell me what to do over the phone to get the heat going - no charge. They do prioritize calls, no heat first. When they've had to delay a call to our house because of a higher priority call, they always call and explain the situation and get to us that day - no matter how late.

I WOULD NEVER HIRE THEM AGAIN. I WOULD NEVER REFER THEM TO MY WORST ENEMY.

THEY ARE A VERY PROFESSIONAL AND THEY COME ON TIME. IF THERE IS SOMETHING THAT WILL KEEP THEM, THEY CALL AND TELL ME. WHEN I CALL THEY USUALLY COME OUT RIGHT AWAY, BECAUSE I HAVE A GREENHOUSE. THIS IS VERY IMPORTANT.