Wise Pool & Spa Service, Inc.

Wise Pool & Spa did an amazing job!  From start to finish, they guided us through the process and made us feel at ease the entire way.  Mike and his team were always consummate professionals and can understand why they have such a great reputation.  We have a smaller backyard which made the work a little more challenging.  It turned out absolutely beautiful and our family will enjoy it for years to come.  I would recommend them to anyone and would be willing to share our experience if you need a reference.

The folks at Wise Pools have been professional at all times, going out of their way to help solve problems.  Last summer when I was dealing with a family health issue, Alex serviced my pool multiple times to get it in balance and then keep it there.  I trust their analyses and follow their recommendations.  I feel like they've treated me like a valued customer.  Prices more than fair for the value received.

Given the abundance of pool contractors in the Southern Maryland area and being a client of Wise Pools I cannot recommend them.

Mr. Mike Wise has a fantastic personality as with all salesman who are trying to sell a service or a product. But great personalities do not make up for subpar standards of craftsmanship.

The fact stands that Wise Pools does not do any of the actual "pool building". Wise pools uses other companies as subcontractors to build the pool for his pool customers. The problem with this is that "Wise Pools" has no say over the quality of work that is being installed. If the subcontractor that Wise Pools hires does bad work... tough. The subcontractors are not Wise Pools employees and will not be reprimanded or terminated for poor craftsmanship. The only person who will have to live with the poor craftsmanship is the customer who is paying $50000 for the pool.

Every aspect of our pool build had some level of "poor craftsmanship" and some level of disappointment to us as the homeowner. This entire thing was not the experience we, or anyone else that is installing a large scale backyard project would want. This company will have you thinking you are losing your mind. They will tell you one thing and do something totally different. If you are looking for excellent customer service and an excellent completely satisfied pool installation process do not go here. Also do not complain about employees here this is a family owned business, you cannot place a complaint about the staff because they are all family. How do you tell the owner that his pool service tech is rude and you would prefer someone else come out to your home to handle your pool service when the service tech is the owners son and the only service tech the company has??? 

If you do decide to go with this company because they are the cheapest priced keep this in mind.

You get what you pay for bottom line.

Make sure you get everything in writing, make sure your quote has the part numbers, model numbers of the items that you are receiving with the pool. Get the filter pump model#, get the filter model number, get in writing what kind and type of pool cover you are getting because this does not happen until the end of the season and you will forget if the info is not on the quote subjecting yourself to bait and switch tactics. Wise pools will say they install solid loop-loc covers during the sales pitch and provide you with loop-loc brochures but they will install is simple tarp cover that lays on top of the water with rubber bungee straps. This is the cheapest pool cover available and this is what he provides, you will not be pleased with it as you will not be pleased with his product or process as we have not been pleased with it.

Wise Pools also will not seal the expansion joint where the pools coping and the pool deck come together. If you want your pool deck to look and be complete you will need to pay an additional $700 once all the concrete has settled and Wise Pools will come back and fill the gap with a special grout (But it's part of the pool project but it is not included in the pool build price...)

At this point unfortunately I chose Wise Pools as my pool builder and I chose poorly. The pool will hold water and looks good from far, but the entire process with Wise Pools has been far from good. Since conducting business with Wise Pools I would say they are not my first, or second choice for a pool builder if I ever build another pool. If you are looking for a hole in the yard that holds water, I am confident they will meet and fulfill your needs.  But, if your looking for attention to details, and excellent craftsmanship in your backyard masterpiece then my advice is look elsewhere other than Wise Pools or your project will be flawed in some way.

We will not be using them for any future pool service needs once the warranty period expires.