Dean Lumber & Supply Co

unknown

Overall a good experience. The whole process took a couple of weeks, which might have been due to the holiday season. The only other issue was that when we expected a return call, it took about 2-3 days. They stated that there was a problem with our listed phone number

We had a coil break on one of our doors and Dean Lumber was the least expensive quote I had received. They were much cheaper than any other. The approximate amount I have submitted may be off but I do remember they were the lowest of all quotes I had. Also, the other garage door was torn from the wall during a DIY home project and I had not gotten to fixing it. Dean Lumber also fixed that door after replacing the spring on my first door at no extra charge. Great company to deal from getting a quote to final installation. I have recently bought a home that needs new garage doors and will definitely be contacting Dean Lumber for the job.

Other companies I had talked to had offered a lower price but were more interested in making the sale rather than ensuring what I was buying would work for my situation. The price difference was at most $200 less with the other companies and not worth, what I felt would be a less professional installation. The door installation was done very professionally, they look and work great! I am very pleased with the result.

It didn't go as planned. The first counter-top was measured, designed, and installed with a joining edge right over the dishwasher - where there was no under-counter supporting structure. So, a few days later when I had to post-up on the counter to get an item in on a high cabinet shelf, the seam cracked. The crack was very apparent. While it took some time, Deans did a valiant job of correcting this issue. They sent their own-in house person to attempt to fix it, he decided he didn't want to touch it. Then they brought in a traveling specialist who spent an afternoon attempting to correct it. The fix strengthened the structure but actually added seams. Lastly, they removed the counter-top, took it back to the shop, and repaired it. They didn't re-order the material - they used the same installed countertop with some of the scraps that they had from the original installation. Also, we ordered the counter top in a high gloss. When it arrived it was not very glossy. Deans sent over - on 2 separate times - repairmen who attempted to re-surface the installed counter-top to a higher sheen. At the end of the day, Deans didn't do a well with taking the order and designing the top, but they excelled with trying to make it right for us. They didn't give us alot o grief once they came to grips with where the fault lay. While the final product worked well enough for us to get positive reviews from friends and visitors, the top was not like the countertop on display at their store.