Rowan Heating & Air Conditioning Inc

Dean and Sack came from Rowan to help investigate some rusting occurring in my HVAC system. They were professional and extremely thorough and ended up helping with several other HVAC questions/concerns I had while they were there. Look forward to using them again in the future!

NO SHOW and NO RESPONSE. I emailed them and asked for them to respond. However the appointment is set for last Thursday and gave them the lock box number. NO SHOW and NO RESPONSE.

I can't say enough good things about the Rowan team - and the results. Dean and Charlie were great! They were punctual, diligent (tolerant of my barking puppy) and, most importantly, they know what they're doing. I look forward to continuing to work with them to service the system and would highly recommend Rowan!

They are very nice and I like them. They're a mom and pop operation. I dealt mostly with the dad, but I've had the son and another tech out as well. I've used their services several times and I will most likely be using them to replace my AC unit.

Very punctual, staff very knowledgeable, work done quickly. System works now.

Even from the time of the call for service their employee was providing recommendations on what I could do myself to get the system working, even if it meant that the service call could be canceled. I tried their recommendations and it still did not work. The cost of the service call and of the technician's time was clearly defined on the web site and on the phone call. The technician called ahead of the scheduled appointment to let me know he was on his way. He worked fast, explained what he was doing, found the problem and solved it right away with parts that he had in the truck. I had used Rowan many years ago, and tried other companies since, but did not find the others as satisfactory. I returned to Rowan and felt that I can trust this company's experience and expertise. A family owned company, the customer service is very friendly and professional.

They quickly traced it to some bad wiring in the external fan unit and were able to replace the wires and add some shielding to prevent it from happening in the future.

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They were great. I would use them again.

They are excellent. I have a service plan for fall and spring for two hundred and fifteen dollars, If you have an emergency then you are a priority. They are very responsive. They always call before they come out.they are always helpful and friendly. one time, i had a bird in my furnace and they guy pulled it out for me. I would definitely use them again.

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They were very professional and did a great job. It's a small, family-owned company so you can feel good about supporting a local business. After the installation, I had a small problem with the system, and when I called them, Russ came out the very next day and took care of the problem immediately. Overall, I was very happy with how personal and professional these guys were.

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I called Rowan early on a Tuesday morning to schedule an appointment for a technician to investigate why our air conditioning no longer moved cold air. I was politely informed that due to heavy activity, someone would get back to me soon with schedule availability. I explained that we had a toddler that was having a very hard time sleeping at night and asked if there was any way I could get a call back relatively quickly. I called back approximately four hours later and was again informed that someone would get back to me as they had not heard back from their technician. It took a third call later in the day by my wife to get an appointment for the following day's afternoon.
The next day the technician, Russ, gave me a heads-up call that I asked for to leave work in time. He met me at our house around the time we expected him. After taking a rather quick look, he determined there to be a coolant leak and quickly quoted a repair cost of $1,800-$2,000, including several hours of labor to possible have to weld a fix and 7 lbs of R-22 coolant at $100/lb. This appeared very vague and as opposed to a more detailed second opinion we received from a reputable competitor the following day (quoted at ~$800), Russ did not detail the work for the fix. In fact he did not fully point out the root cause of the issue or the actual fix and concentrated on the symptoms (leaked oil at the bottom of the unit) instead. His assessment was not incorrect in the end but the high repair quote was not seemingly based on anything concrete.
The conversation quickly moved to a replacement of the unit as well as the condenser coils. I was informed this job could be done within ten days and would be in the $5,000 ballpark for a comparable 3-ton SEER13 or 14 unit. Again, this seemed to be a relatively quick and off the cuff estimate to me. He charged $114 for this service call. While that doesn't seem out of line, it's more than the second opinion cost us.
Russ informed me that he would get a proposal back to me that evening. I understand the technicians worked very long hours at the time, so hearing back quickly was appreciated. However, that proposal never arrived. When I called Rowan the next morning, I was informed Russ did indeed work past 9pm but would get in touch with me that day to talk about the proposal. I politely asked for the proposal to include a listing of both labor and parts and was told Rowan did not commonly provide such line items. Surprised at this response, I asked how that would enable me to compare labor and product with competitors and received the same answer as before.
Russ never did get in touch with me that day either. I called back once more in the afternoon and have still not heard anything. A week has since passed and still no word. It surprises me that only Russ could have put forth a proposal. He took measurements and must have had an idea of what parts to quote. Why not hand off that information to the office? Why hinge your sales business on your technicians that are out in the field performing services all day long? I have since gotten other estimates and have had a quality system installed at a lower price with a higher SEER rating and from a very reputable competitor in the area.
I am disappointed in Rowan's customer service. I originally contacted the company based on the overwhelming amount of positive feedback, and I can chalk this experience up to this being a very busy and very hot time of year. Things get lost, priorities shift, etc., but at the end of the day, I was still never contacted about a proposal and therefore would have never received an installation. It bewilders me how a company would seemingly not pursue a sale.
Another point I want to touch on is deliberately listed at the bottom as I don't want my feedback to be discounted by either Rowan or other members due to personal opinion. Please consider this a note aside from above chronological facts:
Throughout my interactions with Rowan, I never felt good except for the initial contact. Russ' demeanor, while overall polite, did not help me establish a customer/salesperson relationship with him, and I would not have been as comfortable making a purchase from Rowan. When I am referred to as "my friend", as Russ did, I pay close attention as experience has taught me that I may be getting a bad deal. Terms like "buddy", "pal", or "my friend" raise flags with me, and as a somewhat ignorant customer in the dealings of HVAC, I worry about being taken advantage of. It's got a bit of a "used car salesman" attitude. This may very well just be my personal attitude and, again, this is meant as a side note, not the substance of my overall feedback.
In contrast, the reputable company I did purchase our system from dealt with me very professionally, addressed me as "sir" (this is coming from a VP of the organization several years my senior) and made me feel comfortable about the purchase and timelines. This is how you sell and build relationships.

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I have been hiring Jim Rowan and his team, including his son, Nick, for 20 years, since I owned my first home. We were introduced to them by the former owners of that home and we were so happy with the maintenance work they performed that we hired them to come into our DC rowhouse 8 years ago and retool the ducts in order to get better service out of them. They also installed a new compressor at that time. Our heating a cooling bills dropped by 20% after that work was done.
About 2 years ago, Rowan Heating and Cooling was part of the team that did a complete overhaul to my DC rowhouse. As part of that process, Rowan zoned my heating a cooling systems and rerouted ducts to better serve all the floors my home. They were flexible with their time in order to accommodate my general contractor's schedule. My  heating and cooling bills have dropped by yet another 10% and all floors of my house are now temperate. (Anyone who has ever lived in a DC rowhouse knows how hard it is to keep all floors of such houses temperate at the same time!)
I cannot say enough good things about this company. Jim Rowan is extremely knowledgeable and his wife, Theresa, who runs their office, is very helpful. Nick Rowan is following his father's footsteps and provides excellent service, as does the crew who works under him. As a company, they are prompt, courteous, competent and stand by their good work. I highly recommend them!
Please note that I am purposely not indicating a price for this work. Rowan Heaing and Cooling will quote you a fair price for the job they will do and will stand by their work.

The experience went very well! They are honest. They do not try to sell you something you don't need. I trust them.

The tech was on time, very thorough, explained everything he did and left a detailed written report. My husband was very pleased with the service.

Rowan HVAC responded to my call within a couple of hours. I told the technician the symptoms and he diagnosed the probles and corrected it! Every time I call for help they respond promptly. The office staff and the technicians are friendly and competient. If repairs are needed they make them without trying to sell you something you neither want or need. I recommend them without reservation.

I've been using Rowan for over 30 years. They are great to work with!

It went extremely well, much faster than I thought it would be. They cleaned up and made sure everything was working the way I needed it to. They set up our thermostat for us and I also have a small second unit that they service as well. We have been using them for over 25 years and have had nothing but great service. I have even recommended them to family and friends, they are just great.

Everything went as planned. Russ showed up, diagnosed the problem and gave me two options. We chose to replace all the attic ductwork and go with the smaller unit. They arrived on Monday, did a Manual J and started demo. They were finished by Wednesday afternoon. Nick, George, and crew were there when they said they would be and were courteous and professional. All the work was top notch. They took very obvious pride in their work and did an excellent job. I would highly recommend this outfit to anyone I know.

We have used Rowan HVAC for some time now. We like them, they usually schedule appointments quickly, and the staff seem to know what they are doing. This last time, we suddenly had a loud rattling noise in the fan. Apparently it was just a screw that had come lose. They came out the day I called them in the afternoon and fixed it.