72 Degrees

Came for a six month maintenance two months later than when they were supposed to, when they finally arrived they didn't bring the filters and only spent 15 minutes working on my hvac system when I know it's supposed to take at a minimum 45 minutes to do a proper maintenance. Days later the system failed, I called a different company and they did a proper maintenance and repaired a simple issue caused from neglect. People beware of this company and FYI I heard they're getting ready to rebrand themselves cause the former owner of the company who always refered to himself as a good Christian sold the company and left the state after destroying the company's reputation and the new owners aren't any better.

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Service was very fast, clean, and they did a wonderful job!

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Now I know why folks in these parts refer to them as 72 Theives. How dumb we were to get these folks......saw their truck all over town whan AC went out they came right away, early evening.  Salesman sold us a bill of goods.  Besides AC he said we needed new furnace too....all for well over $9,000.  With little or no experience in regards to cost of these things we fell for it. It was during a particularly hot hot days.  Since furnace in attic was 10 years old we were told it might fail at any time, so best get both heat pump and furnace at the same time.
 It was supposed to lower our heating/cooling bill.  It didn;t but proving  it a lost cause because they said costs were due to increased utility rates and variations in weather.
In the winter the drain line from heater to outside freezes up and shut down the furnace in the attic.  Freezing isn't just at outside drain pipe but the 30-40 feet from there all the way to the furnace.  When we tired of the run around on how it was supposed to lower our heating cooling costs.  Went with another company (if you contact me I'll tell you which one).
We learned that furnace in attic was why too big of a unit for what we needed. had a smaller unit been sold to us likely hood of these problems would disappear.  Installed in such a way that some parts if they went bad wouuld require unhooking whole device and turning it around to service it.  
Heat pump was set at 35 degrees so that when outside temp dipped below that the furnace was supposed to take over, alas with frozen pipe that did not work.
Now painfully reminded of failure of high priced sales job ends up costing
Heat pump is less than 5 years old and already needs a electrical board replacement.  Warranty, yes but labor no.  So investing at $9000+  is no guarantee of less costs.  
When I called to check this out at 72dgrs got the same kind of rude treatment that I got from the former owners receptionist, only this time it was a man, probably from new owners.  I am guessing the former ones sold out (after they made all they could) when they learned about their reputation in the public, new owner inherited that reputation.

Air was out called them at 5pm and they had a tech there by 6pm. Had to replace both inside and outside units. They where there the next day and had my air up and going before 5 pm the next day. Great service and very fast response. I found the price to be fair for the service I received and they will be the only company I call in the future!!!

Advanced Comfort comes out and does the check for free.

We called 72 degrees and were immediately greeted professionally. We were told that they were extremely busy due to the heavy emergency demand placed on them by the heat wave (95 degree+ temperatures for several weeks in June). They gave us a specific date that they would be able to provide service (a morning appointment 5 days after calling them). They confirmed with us if that would be suitable (as opposed to trying to come immediately on an emergency call). On the morning of the required service, I received a call at 7:30 am to confirm that a service person would arrive at 8 am to begin working on the HVAC system. I called back shortly afterward to inform them that the service person should include a condensate pump because I thought the one I had was not working. The serviceman arrived as promised. He had a very pleasant and professional personality, and completed the requested service. He found that my condensate pump was working fine and I simply had a blocked P Trap, causing the pump to not work and spilling the condensate into my basement. This was quickly resolved. He also cleaned the system, confirmed everything was working properly, replaced the filters, and was soon on his way. Overall, a very positive story and in the future will be happy to call them again.