72 Degrees

Came for a six month maintenance two months later than when they were supposed to, when they finally arrived they didn't bring the filters and only spent 15 minutes working on my hvac system when I know it's supposed to take at a minimum 45 minutes to do a proper maintenance. Days later the system failed, I called a different company and they did a proper maintenance and repaired a simple issue caused from neglect. People beware of this company and FYI I heard they're getting ready to rebrand themselves cause the former owner of the company who always refered to himself as a good Christian sold the company and left the state after destroying the company's reputation and the new owners aren't any better.

.

Service was very fast, clean, and they did a wonderful job!

unknown

.

Now I know why folks in these parts refer to them as 72 Theives. How dumb we were to get these folks......saw their truck all over town whan AC went out they came right away, early evening.  Salesman sold us a bill of goods.  Besides AC he said we needed new furnace too....all for well over $9,000.  With little or no experience in regards to cost of these things we fell for it. It was during a particularly hot hot days.  Since furnace in attic was 10 years old we were told it might fail at any time, so best get both heat pump and furnace at the same time.
 It was supposed to lower our heating/cooling bill.  It didn;t but proving  it a lost cause because they said costs were due to increased utility rates and variations in weather.
In the winter the drain line from heater to outside freezes up and shut down the furnace in the attic.  Freezing isn't just at outside drain pipe but the 30-40 feet from there all the way to the furnace.  When we tired of the run around on how it was supposed to lower our heating cooling costs.  Went with another company (if you contact me I'll tell you which one).
We learned that furnace in attic was why too big of a unit for what we needed. had a smaller unit been sold to us likely hood of these problems would disappear.  Installed in such a way that some parts if they went bad wouuld require unhooking whole device and turning it around to service it.  
Heat pump was set at 35 degrees so that when outside temp dipped below that the furnace was supposed to take over, alas with frozen pipe that did not work.
Now painfully reminded of failure of high priced sales job ends up costing
Heat pump is less than 5 years old and already needs a electrical board replacement.  Warranty, yes but labor no.  So investing at $9000+  is no guarantee of less costs.  
When I called to check this out at 72dgrs got the same kind of rude treatment that I got from the former owners receptionist, only this time it was a man, probably from new owners.  I am guessing the former ones sold out (after they made all they could) when they learned about their reputation in the public, new owner inherited that reputation.

Air was out called them at 5pm and they had a tech there by 6pm. Had to replace both inside and outside units. They where there the next day and had my air up and going before 5 pm the next day. Great service and very fast response. I found the price to be fair for the service I received and they will be the only company I call in the future!!!

AVOID THIS COMPANY AT ALL COSTS!!!
I had signed a maintenance contract for my 3 HVAC units with 72 degrees when I moved into my new house last year.  First off, it is important to know that 72 degrees DOES NOT make appointments!  You can schedule a date, but never a time!
In May when routine maintenance was due on the systems, they called the day before saying they had to cancel the service because they were too busy with repair calls.  At the time, I was told that the account would be noted and that the new date was marked so that it WOULD NOT get cancelled again.
When the new repair day came around, I again got called the day before to tell me that they would not be coming to service my units as they were too busy with repair calls and since I had 3 units they couldn't set aside enough time to service them.  When I told them I had been promised that this date would not be cancelled, I was told sorry but there is nothing we can do and we will not be coming to service your units.
So, we scheduled a third date to have the services performed.  Surprisingly, this time they actually showed up!
Unfortunately, the day after having routine servicing performed, one of the units that had been given the "all clear" stopped working.  First off, I find it more than coincidental that the unit would stop working the day after someone had been inside of it repairing it.  So, I called to have it repaired.  Keep in mind I had a service contract signed with this company that supposedly offers 24/7 service.  When I called to have it repaired, the upstairs thermostat was reading 88 degrees and the unit was not putting out any cold air.  I was told that it would be put on the schedule for the next day!  I found that unacceptable since the bedrooms were all on the floor where the A/C wasn't working.  I asked why a company that has 24/7 service couldn't respond to the call that day and was told that "all technicians are out on other calls and it would be dark before they could get to you."  Dark?  So what if it's dark - the company advertises 24/7 service, but I guess they only work when it's sunny outside!
The next day I got a call from one of the owners.  She tried to make excuses for not being able to perform the maintenance when scheduled, first saying they were short-staffed then saying "If your A/C wasn't working, wouldn't you want it put ahead of other customer's routine maintenance?"  I said I would, and then asked why my broken A/C was put off until the next day and was again given nothing but excuses.
Parts and services that were supposed to be performed under the maintenance agreement weren't, the company attempted to charge for every single thing always making up an excuse why something that was explicitly listed as "covered" on there maintenance agreement wouldn't be covered for one reason or another.
The owner then told me, and this is a direct quote, "Never call us again."  She will cut you off after every other word so that you can never even complete a sentence.
So, my advice is to run as far away from this company as possible.  They advertise services that they definitely can not provide, and have absolutely horrible customer service!!!

UPDATE:
The company's response below, accusing an honest customer of fraud after trying to get the company to honor the terms of it's contract, only further demonstrates how low this company will go and how little they care about their customers.

They said they were a Christian outfit and a little bit more and that they stood behind the product. And so I said go ahead. They did take out the old one and cleaned up and all of that. I started having issues in the winter time of not getting enough heat in the house. I called them and they came out and looked at it and said this. It still wasn't working so I called them again. The head guy came out and said there was something wrong inside. They never did replace it. Then they said it was the exhaust pipe so they messed with that. It never has been any good since. My son had work through them and wasn't happy with them.

Everything was great, and 72 Degrees has been excellent.  They are always professional, and they respond promptly to our calls.

The install went great.  The guys had some unexpected things come up that they had to fix to make our system meet code (we suspected that the prior owners did not do everything by the book).  They checked all of our piping for leaks and made sure we were happy with everything before they left.  We were given two free CO'2 detectors in addition to a great programmable thermostat.  We are sure our bill will go down since this is a much more efficient system and is vented properly.   All of the employees at 72 degrees are polite, friendly and follow a strict set of rules to keep your house clean and to make you feel comfortable.  We have been greatly impressed by all the work they have done for us.

I have interacted with 72 degrees on two occasions.  For plus points, these guys show up on time and in a clean and clearly marked van.  They are professional and friendly, and seem to be trustworthy and to know what they are doing. For the minus points, they are a little on the pricey side.  They do try to sell you an annual service plan.  They do try to sell you a new system.  They do push a religious point of view (this may not be a minus point, of course, depending upon your views, it doesn't bother me).  
If you are a wealthy family and don't mind spending more money, I think 72 degrees is the ticket and will fulfill your needs without any headaches -  Especially, if you have them install their system and you purchase their annual plan.  Everything will be done right.  If you are in the middle or lower end of the financial spectrum, it would be worthwhile to comparison shop.  However, be careful, the Hickory area definitely has worse HVAC people, who do not know what they are doing and may not be trustworthy.

When I called to schedule a service call I specifically asked what the tech would 72Degree do for the $77.00 service call. I was assured that the tech would stay at my house as long as necessary to correctly diagnose the cause of the problem.  When the 72Degrees tech arrived I described the problem to him and proceeded to do what apparently is a normal service call for 72Degees. After a while the tech told me I needed a $1600.00 repair. yes sixteen hundred dollars. Immediatly the tech started asking about my credit and told me several times I should consider replacing the entire central air system. He also told me that the brand of heat pump that I have is the worst on the market and is very difficult to maintain. This is also when he started telling me about his "Christian life" and that 72Degrees was owned and operated by Christians. He really laid this on thick. I agreed to let a 72Degree salesperson come to my house the next day. The 72Degrees salesperson gave me an agressive sales pitch , he used lots of big words and told me that my current heat pump would probably not last thru the summer. He also told me that if I did not purchase a new system from 72Degrees then they would not respond to any service calls I had for 6 years- as he put it "they made the customer live with their decision" -- Again many questions about my credit.

A few days later I called a 2nd repair company and told the nothing about my experience with 72Degress. I talked to a technician from the 2nd company on the phone and he told me it would be  a simple fix A different part entirely from what 72Degrees had told me was defective.. When the 2nd tech arrived he had the problem fixed in about 20 minutes and charged me $40.00( fourty) My central air has worked perfectly since the $40.00 repair. I called 72Degrees for a refund and they since they did not diagnose the problem correctly as that had promised.They refused to refund my money unless I could prove the 2nd technician did a complete system diagnostic. That certainly was not part of what they promised when I first called 72Degrees, I recommend that everyone steer clear of 72Degrees. It is plain to see that 72Degree fabricated a huge repair in order to sell me a new central air system

I have been using 72 degrees for over 10 years. I like their reputation and their responsiveness. I pay them an annually and then they will be available every month. It comes along with the package when you buy a system. Everything about them is good. They are trustworthy and reliable. If they tell you they are going to be there they are. There is nothing bad to say about them at all.

Advanced Comfort comes out and does the check for free.

We called 72 degrees and were immediately greeted professionally. We were told that they were extremely busy due to the heavy emergency demand placed on them by the heat wave (95 degree+ temperatures for several weeks in June). They gave us a specific date that they would be able to provide service (a morning appointment 5 days after calling them). They confirmed with us if that would be suitable (as opposed to trying to come immediately on an emergency call). On the morning of the required service, I received a call at 7:30 am to confirm that a service person would arrive at 8 am to begin working on the HVAC system. I called back shortly afterward to inform them that the service person should include a condensate pump because I thought the one I had was not working. The serviceman arrived as promised. He had a very pleasant and professional personality, and completed the requested service. He found that my condensate pump was working fine and I simply had a blocked P Trap, causing the pump to not work and spilling the condensate into my basement. This was quickly resolved. He also cleaned the system, confirmed everything was working properly, replaced the filters, and was soon on his way. Overall, a very positive story and in the future will be happy to call them again.