on time, professional, done right NOTE: under the aegis of Buddy Hugeley Clock Repair Annapolis MD
Description of Work: grandfather clock maintenance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Dorothy H.
09/2017
5.0
clock repair, antiques
 + 0 more
Excellent workmanship and very helpful store staff
Description of Work: Repair of a cuckoo clock
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steven B.
05/2017
5.0
clock repair, antiques
 + 0 more
The team took it in and made the repairs on the spot. They were friendly, courteous and took care of a simple problem (simple for them) right away. I will definitely use them in the future, even just to replace my old pocket watch batteries without scratching the cases.
Description of Work: My wall-hanging wind-up pendulum clock was out of time and the pendulum bracket needed to be reset.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elizabeth A.
04/2017
5.0
clock repair
 + -1 more
Clock is back in action! Very professional/knowledgeable service.
Description of Work: 19th century tallcase clock restoration repair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Richard B.
06/2016
5.0
clock repair, antiques
 + 0 more
unknown
Description of Work: Repair/refurbish antique clock
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,000
Hank B.
05/2016
5.0
clock repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
JOAN W.
06/2014
5.0
clock repair
 + -1 more
The movement was partially frozen and he had to remove all the old oil. He replaced it with new oil, touch-upped the base and regulator and did a test to make sure it was running okay. He delivered it to my house and set it up. No problems as of today.
Description of Work: I had used Stephen's before to work on my clocks. This was about 10 years ago, he came to the house I had a "Grandmother's" clock and a "School House" clock repaired. This time, the "Grandmother clock had to be repaired. It needed an "overhaul".
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$315
Robert L.
02/2014
5.0
clock repair
 + -1 more
Mr Stephens came to my house at the scheduled time and restarted my clock. He thoroughly explained how to do it and the background as to why that method works. He was very courteous and professional. Patty back in the office is also very friendly and professional. Highly recommend Stephens and Stephens for clock service.
Description of Work: I stopped my grandfather clock while I was out of town for several weeks. When I returned, I could not get the clock restarted, it kept stopping. Mr. Stephens was able to successfully restart the clock and explained how to properly restart it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
John P.
01/2014
5.0
clock repair
 + -1 more
I have had two antique clocks repaired and refurbished by Mr. Stephens and two more awaiting in his shop. His work is very thorough and professional and I would highly recommend him to anyone looking for quality work on either clocks or watches of any variety. He can also repair damages to woodwork or framing of the clocks. | Please understand that he does have a large backlog of jobs so please understand that it will take a while before he will get around to any new work that you bring in.
Description of Work: I used STEPHENS AND STEPHENS CLOCKS
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Josephine M.
08/2012
5.0
clock repair
 + -1 more
They were wonderful. They fixed my clock the right way.
Description of Work: They fixed my coo coo clock.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Polly S.
06/2012
5.0
clock repair, antiques
 + 0 more
Everything went very smooth, I am happy with Mr. Stephens work and will call his company again.
Description of Work: Reconnected the weights, oiled and repaired base of clock.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
robyn W.
04/2012
5.0
clock repair
 + -1 more
Excellent in every way!
Description of Work: Grandfather clock repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
CINDY C.
01/2009
5.0
clock repair
 + -1 more
Mr. Stephens responded quickly to my phone call and came to my house within the week. He arrived on time and and repaired the grandfather clock that morning. He took the mantel clock to his store to repair and had completed it the next day. Both clocks are running well now and I am very pleased with Mr. Stephens work, expertise and will definitely use his company again.
Description of Work: Mr. Stephens came to our home and repaired a grandfather clock and a mantel clock. The grandfather clock was striking the wrong hour and this was fixed. The mantel clock was also fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
MICHELLE L.
05/2006
5.0
clock repair
 + -1 more
Mr. Stephens was on time and very professional about his work. The entire visit was about 20 minutes. I would call on again if I needed to.
Description of Work: Clock was oiled and re-set.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
HUDY S.
07/2005
5.0
clock repair
 + -1 more
THE GRANDFATHER CLOCK WAS CLEANED AND OILED. THE MIDDLE WEIGHT WAS FIXED. WAS VERY IMPRESSED WITH THE PERSON WHO CAME TO THE HOUSE TO WORK ON THE CLOCK. HE SAID I DID NOT NEED ANOTHER CLEANING FOR FOUR YEARS. (MAYBE HE SHOULD GO INTO DENTISTRY! HA!)
Description of Work: MY GRANDFATHER CLOCK WAS NOT KEEPING CORRECT TIME. THE MIDDLE CHIME WEIGHT WAS HANGING LOWER THAN THE OTHER TWO WEIGHTS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
SUSAN S.
05/2005
5.0
clock repair
 + -1 more
STEPHENS AND STEPHENS PERFORMED EXCELLENT WORK, AND THEY ALSO EXPLAINED THE INNER WORKINGS OF THE CUCKOO CLOCK SO WE COULD RESET AS NEEDED. I WOULD HIGHLY RECOMMEND STEPHENS AND STEPHENS FOR ANY CLOCK REPAIR.
Description of Work: STEPHENS AND STEPHENS REPAIRED AND RESET MY GERMAN CUCKOO CLOCK. THEY ALSO EXPLAINED TO US HOW THE CLOCK WORKED.
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Service Categories
Clock Repair,
Antiques
FAQ
STEPHENS & STEPHENS CLOCKS is currently rated 5 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: 10:00 AM - 4:00 PM
Wednesday: 10:00 AM - 4:00 PM
Thursday: 10:00 AM - 4:00 PM
Friday: 10:00 AM - 4:00 PM
Saturday: 10:00 AM - 3:00 PM
STEPHENS & STEPHENS CLOCKS accepts the following forms of payment: Check,Discover,MasterCard,Visa