Sandco, LLC

"At Sandco we strive for high quality craftsmanship. All inspections were passed on [Consumer name withheld at their request]basement which can be checked via the County Website. The concrete floor to which the tile was set was not level, and varied in height across the entire floor. We notified[Consumer name withheld at their request] of the variation in the floor on several occasions, before and during installation. The floor varied to a high degree, within 3 feet in multiple locations the height could range half an inch, and a 5 inch drop across the Recreation room which a door obstructed the possibility of being leveled. A fact that Epps was shown with a laser in person. At that time we just started and were instructed to continue, if he was dissatisfied at the little tile we had set, he could have stopped the tile and chose to go with Carpet, a better and typical choice for an unlevel concrete basement floor. Despite such knowledge [Consumer name withheld at their request] chose to stick with tile. It is not possible to have a perfectly level floor, if the surface to which it is installed is not level. [Consumer name withheld at their request] breached the contract and on top of that refused to pay for services rendered leaving us no choice but to rescind the contract. Sandco would never leave an honest customer with work left undone, and we do not hold funds for work that has not been rendered. It is unfortunate that the circumstance has arised, when a customer after given knowledge of the conditions of the project still chooses to pursue and not modify the service or expectation, being under contract we are obligated to serve. No funds for work that has not been rendered is being kept by Sandco. We hope that in the future[Consumer name withheld at their request] listens to his service providers when given information that will affect the outcome of his project. We have photo documentation, of the variation in floor level, using a self-leveling laser. As we have since 2009 and service to hundreds of satisfied customers strive towards high quality work, and the satisfaction of our customers in full faith and honesty."