Brothers Services Company

The total job was excellent from start to finish. The saleman, Eric Prahl was very detailed, patient and professional. I was very pleased with the whole experience. They are not the least expensive but the quality and professionalism of the company is second to none.

I appreciated their honesty and will call them when I need them.

Despite repeated opportunities to correct their mistakes this company refused to acknowledge their mistakes and make corrections. Not recommended!!

I had a terrible experience. They kept giving me excuses. There are cracks all over the roof. I had rain spots on my ceiling, now I have bigger and more rain spots on the ceiling. I showed them the new spots and they did not care. They want to charge me $1207 to fix the job. Now they want to do add front parapet wall of main roof, fabricate and install a white 32 gauge aluminum coping metal. At left side chimney, if face the roof from the front, install new smooth bitumen roof flashings on all sides of chimney. Below and to the left of the skylight is a split seam in the roof membrane. Patch split seam with smooth bitumen roof membrane and coat new flashings and patch work with karnak fibered aluminum silver coating.

Everyone so far has been very pleasant. The woman came out and stayed for 3 hours to make sure that the estimate process was perfect. I met again with her the next day and we worked through the contract. She made some suggestions on the windows which I appreciated. She gave me the best professional advice. They gave me a very good price and I am having them come out to do the work. I have pleased with them so far.

We didn't select them to do the work, strictly based on price. We will definitely consider them again.

The saleswoman who came to give the estimate was very professional and knowledgeable. The gentleman who came to measure was also very cordial and knowledgeable and gave us good advice on the exterior color selection. The quality of the door is very good, and in all, we were very happy with Brothers Services. They may not be the cheapest guy in town, but sometimes you get what you pay for!

Brothers Services gave me an estimate for some roof repairs but I decided to go a different direction when their estimate came in at 5 times the amount I paid from another A rated Angie's list company. Their representative was very good and their estimate was prompt and well detailed but there was no way I could see paying five times as much as the company I selected.

I don't recall how much it cost but it was expensive. However, they did a good job. They knew what they were doing and they pointed out a couple of extra things that would help with ventilation. They were prompt and did the job on-time. What stood out to me was the quality of their work and their promptness in doing things on time, like they said they would.

started on time very professional workers polite and maintained a clean work environment stands behind their product and workers

Had used them before for roofing and they did an amazing job. However when I got an estimate for my flooring repair they didn't follow through. My husband and I decided just to go with another Service Provider after that. Asked to get the money back for the deposit and we did get the deposit back. Communication was not a strong point. Would definitely try to use them again in the future.

They are prompt, courteous, do what they say and do it right, and are very conscientious.

Dennis Klein from Brothers Service Company, met with us to discuss our roof/siding/gutter project. He assisted us with samples and color options and made recommendations where we needed help. If you are looking for a low cost, quick fix solution, you need not bother calling Brothers. However, if you want a fair price on high-quality with unparalleled craftsmanship on the installation, then Brothers is the company you want on the job. Mike Cox was our project supervisor and did an excellent job coordinating the project. Mr. Hoon's crew did the siding and trim installation. These gentlemen are really true craftsmen and very nice to have on the job site. Overall. I couldn't be more pleased with how our project progressed from start to finish.

very professional estimating person. he listened well to issues and concerns prior to examining details to provide itemized cost estimates. work crew was very diligent, but a bit difficult to communicate with clearly. the workers were efficient, complete, clean and responsive to ensure all work items were competed. additionally, management follow up was good touch. the only problem I would mention was that the scheduling step was a bit problematic. initial appointment was missed.

Bradley Hales from Brothers Roofing has no ethical code of conduct and used Bait-and-Switch and Deceptive Trade Practices on me. I thought I had a “Trusted Roof Company” for my roof replacement until I received my roof “Limited Warranty” paper on January 6, 2012. From “Type/Color of Single: Owens Corning Duration – Colonial Slate” on my “Limited Warranty” paper, at that moment I knew my roof shingles were not the Timberline HD shingles what I had specifically asked, repeatedly confirmed and paid for. I didn’t even know “Owens Corning” was a shingle brand name until that evening. I was deceived. English is not my first language; as a lady I didn’t have any knowledge of roof at that time, but I did have good referrals from my work place and friends, Brothers Roofing was referred to me because of its good reputation and good rating. I had 8 estimates and 5 written proposals prior to Brothers Roofing’s estimate for my roof replacement. Brothers Roofing was the last estimate I had on October 12, 2011. After the first two estimates, I requested to have Timberline High Definition lifetime warranty shingles for my new roof to the rest of seven roof estimate salespersons. I never even gave any of them a chance to sell me another brand of shingle because I wanted to have “apples to apples” comparison. Initially Bradley Hales from Brothers Roofing offered the price of $15,000. After he read two of the proposals that were favorable to me at that time, Mr. Hales offered to match and beat one of these proposals. The proposal Mr. Hales offered to match had a total price quote of $12,600 for Timberline HD shingles with lifetime warranty and, wood replacement at additional cost to owner. Mr. Hales voluntarily offered wood replacement as needed at no additional charge and everything else the same: same price and same type of shingles. To make sure he understood what brand and type of shingle I wanted, I also showed him a set of GAF flyers that has Timberline HD lifetime warranty shingle and other materials. Then, I repeated to confirm the wood replacement as needed no additional charge. He nodded and added that he could use Brothers Roofing’s online coupon, which would take off another $750 for my roof project. Then he asked me to sign a contract right away, I felt being pressured and very uncomfortable. I asked him to write it down everything he had said. In line item# 7 of his proposal, he wrote “TIMBERLINE ARCH SINGLE OR OWENS CORNING LIFETIME”. Because I didn’t know Owens Corning was a brand name of shingles at that time and it was written next to “Lifetime”, I didn’t catch the dirty trick Mr. Hales played on me. He promised to match other proposal for Timberline HD lifetime warranty shingle, and then switched to Owens Corning Duration shingles. It was Bait-and-Switch. In the evening of October 13, 2012, Mr. Hales came to my home for a contract signing. It was total about 10 minutes from the time he walked in to the time he left my house. Before we started the contract, he asked me to add another $300. I asked him why; he said it was for tax. I said the proposal total was $12,600, he didn’t say anything. Before we started getting into and during the contract signing, I repeated several times to him my three key things that must have in the contract: (1) Timberline HD lifetime warranty shingle; (2) total cost $12,600; (3) wood replacement as needed at no additional charge. I wanted to make sure we were on the same page; Mr. Hales was laughing and nodding his head to repeat these key points without any hesitation. I noticed in the contract the total price was $12,600 and there were two “GAF” written in the contract, but I didn’t see “wood replacement as needed no charge” in the contract, I refused to sign and asked him to write it down on the contract. Then he wrote a zero (0) at “an additional charge $____ per square”. Actually I found out later that the two “GAF” on my contract (“GAF NESTNERWOTCH”, “GAF SHINGLE MATE”) were not shingles. On the next page of my contract, he wrote “OWENS CORNING TRUE DEFINITION”. Because I didn’t know that Owens Corning was “shingle” and his handwriting was very poor, I didn’t catch it in my contract. There was no mention of Owens Corning in any of my other proposals from other Roof estimates. I had never doubted the salesperson from a good company that could repeatly promise Timberline HD shingle then switched to some other shingle. It was Deceptive Trade Practices. When I found out my roof shingle had been switched from Timberline HD to Owens Corning Duration (in the evening of Friday on January 6, 2012), I sent an email directly to Mr. John Martindale, the owner of Brothers Roofing. I didn’t receive any response. On January 16, 2012, I requested mediation to resolve the issue privately. What Brothers Roofing did was to try to convince my mediator and me how good Owens Corning Shingles are. Actually I found out later through my research, regular Owens Corning (OC) Duration shingles, which were used on my roof, have a much lower quality and cheaper price compared to OC Duration Premium and/or Timberline HD Lifetime warranty shingle. The latter two kinds of shingles would be equivalent based on their quality and cost. The regular OC Duration shingles should not have been used on my roof at all in the first place. On January 18, 2012, I notified Brothers Roofing that I had to file a complaint. When I filed my complaint with the Maryland Home Improvement Commission (MHIC) on February 24, 2012, the first investigator had a conflict of interest; and then another investigator Mr. William Banks came to ask me to go to consumer protection. Consumer Protection sent back a letter (and cc to MHIC as well) on February 29, 2012 that MHIC would be better able to assist me. On March 6, 2012, MHIC noticed me that “Mr. Banks is not your investigator at this time”. On April 6 and April 7, 2012, I received two official letters from Mr. Banks; both letters were dated March 30, 2012. One letter states and quot;I am the investigator assigned to your complaint and I will be contacting you”; another letter states “your complaint … has been satisfactorily resolved.” Since I emailed those letters and other following up to MHIC’s executive director, who noticed by email that his assistant will contact me, I have never received the contact. My complaint had absolutely not been resolved – satisfactorily or otherwise. And, given that the acknowledgment letter and resolution letter were dated only one day apart, it is clear that absolutely no effort was made to investigate my complaint. On July 27, 2012, I received the 3rd letter from Mr. William Banks at MHIC stating my complaint was closed. On August 2, 2012, the director of Dispute Resolution and Trade Practice at BBB Maryland responded “NO” to my two questions: “Has BBB ever received a complaint against Brothers Services’ salesperson Bradley Hales since 2010?” “Has the BBB ever received a complaint against Brothers Services regarding unfair and/or deceptive trade practices since 2010?” (Is it true? my email [email protected]) Bradley Hales had been complained for deceptive practice in Angie’s List. During this process, I have also found out that there are other complaints on Angie’s List against Bradley Hales for deceptive practices.

We asked Brothers to bid on a fairly large roofing and siding job. It took 2 separate visits from their representatives to get to the point where they felt they could work on a bid proposal. 2 weeks later we still had not received a bid although we were promised it on numerous occasions. When we went into this process we presented detailed drawings and description for all materials to be used so that the process would be very straight forward. We had seen and heard positive reviews on Brothers and basically it was their contract to lose. They were very successful in losing our business. While we waited patiently for the Brothers bid other very respectable companies provided very reasonable and detailed bids. Sensing that Brothers wasn't capable of delivering timely service we signed a contract with another company. Would not recommend Brothers.

Brothers did an outstanding job. I did not realize how good the old house could look. They have a great staff of professionals that are really, really good at what they do. The guys doing the install are just great people. They are very focused and hard working and pay attention to the details and getting things right. I would hire Brothers again and highly recommend them.

They were very good. They were at the house literally within the hour. I had the tree leaning on the house precariously. It was great that they got here that quick.

We wanted to see their product offerings, so we went to one of their store fronts. Even though it was a working day (Saturday) and during their posted opening hours, no one was there. The time on the sign hung inside their front door implied that they would not be returning until Monday. We called and scheduled an in-home consultation. With little advance warning they called to cancel. After such a lousy start just getting an estimate, we had little hope that we would be satisfied with the delivery of services. We cut our losses and made our decision from the companies that were actually available to deal with us .*******Special note to Brothers when they receive their copy of this rating: DO NOT CONTACT US! There is nothing more to be said. No self serving apologies are requested or required. Further contact at this point will just annoy us and reduce our opinion of your comany. Future business with you is still possible at this point. Don't mess it up.

Brothers Services Company did a really nice job. They did an amazing job on making the problem go away and fixing the stairs.

They came, dumped the shingles, and never showed back up. I received a notice that they were going to sue me for the full amount even though no work was done. They stated that they do not work on my type of roof and I would need to have someone else remove the existing roof so they could install the new one. In the contract I signed, it stated they would be doing the tear off. I pointed out the two different types roofs when they came to do the estimate and it didn't seem to be an issue then. When I questioned why they even took the contract when they do not that type of roof, the president of the company told me he didn't know what the man that took the contract was thinking and he was no longer working for them. When I tried to resolve this issue further, the president was always "in a meeting".

Work never happened and no one got back to me.

They are a great company to work with.

They did such a good job on so many projects for us. They were really good. They were very knowledgeable about what had to be done. They really knew what to do. They weren't the cheapest, but they were certainly worth the extra cost. We were very pleased with their workmanship and their manner.

My husband and I had our roof repaired by Brothers almost 2 years ago. When were were looking for a roofing service we called two companies that had been recommended to us by our neighbors: Dibello's and Brothers. Both companies came out and gave us good first impressions. Our house needed a new rubber roof put on and some structural work done where the roof was sagging. We decided to go with Brother's because there estimate was about $1000 cheaper and they accepted financing through Well's Fargo. They came out to do the job within a respectable time period and it seemed like they did the job well. If I had rated them back then I would have given them an A+. The frustration began with the financing. We didn't pay our first payment for almost a year after the roof was completed because the paperwork kept getting passed back and forth between us, the bank and Brothers. Brother's clearly had no idea how the paperwork was supposed to be filled out and filed. This was frustrating but still fine.Then in August of 2011 our roof was damaged during the hurricane. It began leaking again in the same areas it had before. Two of the upstairs bedrooms had water damage on the ceiling. One of the rooms was so bad it needed the drywall completely replaced. Thankfully we had a 5 year warranty with Brothers! We called them and they sent out roofers within the following weeks. They also sent out someone to inspect the water damage on the inside. We were really pleased with their professionalism.Our problems with Brothers were with the contractor they sent out to fix the inside of our house. His name was Mike and he was very polite in person. He first came out and started work in November, about 2 months after the damage occurred. At this point my husband and I were anxious to have it repaired, but we were patient since the cost was all covered under our warranty. Well, our patience definitely ran thin the longer and longer the job was postponed and drawn out. It took Mike from November until the beginning of April to complete a job that should have taken 4 days. The upstairs of our house was torn apart for that long. More times than I can count Mike told us he was coming out to do the work. I would take off of work early to come home to meet him and he just wouldn't show up or he would call an hour after he was supposed to be there and cancel. He was so incredibly unprofessional! We wouldn't hear from him for weeks at a time and we begged Brothers numerous times to send us another contractor. Maybe they didn't have anyone else to do the work, but about a day later Mike would call us and promise to come and finish the work. Finally he did finish at the beginning of April. The work is very subpar. If we had hired this man on our own, we would have fired him and found someone who was competent in the skills required to hang drywall. Because of this terrible experience I would never recommend Brothers to any of my neighbors. I wish they would have listened to our pleas and sent someone else to do the work.