Brothers Services Company

Vernon is a rockstar!! We had some warped siding on our home for which we had quite a bit of trouble even getting anyone to pay us a visit to evaluate without a commitment to completely replace all of our siding. Brothers returned our call right away and arranged to send Vernon who was prompt, polite and professional and, to our amazement, actually repaired the damage on the spot. We are very happy and will not hesitate to call Brothers again.

Consultant was great project not professional and communication was the worst no return call missing material I paid for and gutters installed wrong

The review score here (C) reflects a service that was a mix of good and bad, instead of mediocre service across the board. We had Brothers replace our roof. Short story: the roof seems to be good as of now, and the crew was friendly and competent, but there were several problems of varying severity that should have been foreseen during the original walk-through. Long story: see below. First, the good: We obtained four estimates before choosing Brothers (three with excellent online reviews and personal recommendations, and one that came by and knocked on our door). Brothers gave a reasonable price relative to the other reviews; it was not the lowest, but it was sensible. The inspection and estimate were provided in a timely fashion, without an overly aggressive sales pitch (unlike one of the other companies). The crew was friendly, competent, and efficient, completing a large job in a single day. While we won't know for sure how well the roof holds up until we've had a few severe summer storms over the next few years, it looks great and has a solid warranty. Now, the bad: There were several problems during the job that should have been avoided by the original inspection and estimate. Here they are in increasing significance. a) We have a large tree limiting access to our shared driveway. Obviously, this tree did not suddenly appear between the estimate and the job. When the crew arrived, they said they could not get the dump truck (for old roof removal) up our driveway, so I had to do a rush trimming job on the tree. They said they could not get the delivery truck (for new roof materials) up our driveway, period. This was not just due to the tree, but also because the driveway is shared between our house and our next-door neighbor, and because of a large manhole cover in the driveway for sewer access. The deliveryman said that the truck (50,000 lbs plus 20,000 lbs load) would go through the driveway, destroying it for both us and our neighbor. Instead, the load was dropped off from the street, which ultimately was not a problem, but it things got off to a rough start. b) During the original walk-through, I told the inspection/estimate guy that we would have occasional roof leaks in the vicinity of the chimney if there was debris on the roof, because the water would back up around the chimney and its flashing. However, a solution was not suggested until the crew was halfway through the job, when the foreman told us we needed a "cricket" around the chimney. Because this was not in the original estimate, it was an additional cost that should have been foreseen in the original discussion. Ultimately, this wasn't a huge problem, by itself, but it's part of the theme here. c) We have two skylights. When the roof was last replaced around the skylights (years ago), that roofer pulled the skylights, replaced the roof, and reinstalled the skylights with new flashing. Those skylights have not given us a problem. During the current inspection/estimate, we were asked what we wanted to do about the skylights. I said they worked fine, without leaks, so could Brothers simply do the same thing the last roofers did? The inspector said that would work. However, towards the end of the roofing job, the foreman told me that the profile of the skylights was too low to use standard flashing. The flashing would have to be modified, and I would have to sign a waiver agreeing that the skylights might leak. This didn't sound like a good way to replace a roof that was not previously leaking, so I asked for other options. He said he could get new skylights and install them that day, so I agreed to that solution and additional cost. He measured the existing skylights, called his company and a warehouse, and ran out to get the new skylights. When he returned, it seems that there was a miscommunication on the measurements, and the new ones did not fit correctly (undersized). He told me he could install them in a way that would not incur leaks, but that cosmetically they would look unusual from inside the house, and indeed they do. Specifically, the skylight supporting structure is visible when it should not be. We complained to Brothers, and they asked what they could do to make us happy. My wife suggested they send a contractor to modify the interior molding and trim to restore the proper appearance, which is a small job for a competent contractor, and thus not an unreasonable request. Brothers said they would get back to us in a few days. Over the next week, we repeatedly contacted Brothers, until a week later they told us that the skylight problem was our fault, and that we should have asked them to replace the skylights during the original inspection/estimate. We would have happily done that very thing, but the multiple skylight problems (non-standard flashing and incorrect size) did not arise until the day of the job, and even then it's difficult to see how it's our fault that they acquired the wrong skylights. We then contacted a manager multiple times, who eventually offered two unsightly options: raw wood inside the skylight (i.e., not matched to the surrounding wood, and no option for us to stain it first) or white synthetic material that wouldn't match the surrounding ceiling. Because neither option sounded good, we asked them for a small refund to compensate for us doing the cosmetic fix ourselves, but they never replied to that request. I'll repeat that we would have happily paid for proper skylights if that necessity was explained during the initial inspection, and we also tried to pay for proper skylights when the problem arose during the job, but that's not how it worked out.

Excellent, I planned on consulting with them regarding complete bath room renovation. I went the complete roofing system the existing roof was remove and replaced the job was completed on schedule with no problems

What I don't like about the company is that they are overpriced. What I do like about the company is what ever price they do quote, they don't come back and nickel and dime you and ask for more because there was a problem. Once they do a job, they don't leave if there is a problem they come back and fix it. We have had them come back four times since November 21st to fix a problem that we had. Overpriced, but very good follow up and  they stand behind their work 110%.

Extremely happy with the job quality and timeliness.  Both my project manager, Mike, and the installation crew were fantastic.  Top-notch work and experience.  I would hire again.

This is the best company I have ever dealt with. They responded promptly from the initial estimate to the completion of the project. The installers ripped screen in window in the process of installing the metal roof, but Brothers Services was quick to rectify this problem and repair my screen.

Great work

My review is mainly for the installation process. The sales person ended up selling us on how thorough he was. Out of the four companies we had out for estimates, he was the only one that got up on the roof to inspect the situation. He made a couple of frustrating comments based on sexist stereotypes, but overall we decided we trusted this company for the job. Their quote was the second lowest, and they seemed more trustworthy than the company with the cheapest quote. The installer arrived right on time, was wonderfully courteous, and worked quickly. He helped install a downspout diverter kit for our rain barrel and cleaned everything up before he left. He was very comfortable to talk to and based on this experience I would absolutely hire them again!

Terrific!!

I had confidence in them, which is rare with contractors. They came back to fix the wrong color of the window vinyl, which went well. They always do a good job.

I was very pleased with the entire process. The free inspection was very thorough, including on-roof and in-attic checks. The sales rep explained options and details of all the components of a modern roofing system. They explained how long it would take to gather all the materials, when the work crew would arrive, exactly the steps they would use to protect my property, how the work would proceed, and how they would clean up finishing the work. They were quick to process the contract when I decided to award them the project, and followed through exactly as they had described.

Very well, they explained what was needed in advance, bid was low, and completed work promptly,

They screwed me big time. It went terrible. I signed up with them in 2015 to get a new roof, They gave me a price and they said that once they started tearing up the roof, if there was any damage or anything, they would give me a call. Well, they were supposed to come out and come out and they didn't but that was because of the weather.  

I had told them at the time to let me know when they were coming because I have two dogs in the back and I would have to unlock the gate and I have to know what is going on. So, every time they said they were coming out they would call and say they couldn't come out because of the weather. I understand that. One day I had left the gate unlocked because I getting out the garbage, so it was a Wednesday. I came home and they were on my roof. I had no idea they were coming out. Then I got a bill for an extra $4000 because there was some damage on the roof. I didn't talk to any supervisors, nobody called me to tell me the damage, do you want this fixed, nothing. 

Well, I was quoted $11000 and some change but when it was all said and done it was almost $16000.

Very good.

Work was started when scheduled. The worker assigned was exceptional; responsive to our requests and very courteous.

unknown

The project was successfully completed by exceeding our expectations. Josh Denning who was our residential consultant handled our project as if we were part of the family. He was very polite and punctual with the appointments and scheduled repairs. The final quote for the work to be contracted was reviewed with us to eliminate any questions before proceeding with the work. Plus they were the only company that would warrant their work (parts and labor) on the roof repairs. This is why Brothers stands above their competition.

They did a great job and on time.

They arrived as promised and completed the work quickly and efficiently.

Very well recommend them highly to friends family,my roof was damaged bad 25 yrs removed 2 roofs

From our initial contact through to the completion of our
siding install Brothers Services staff acted professionally, courteously, and
friendly. The installers worked hard all day and our project was finished in
the time frame that was promised to us. The installers even did little things
that we didn't expect like hanging our new mailbox and installing our new
doorbell just to name a few. The areas around our house were kept clean and
safe and no flowers or bushes were damaged. Brothers Services lived up to my
expectations and their reputation. I would definitely recommend them to anyone
who is looking into a remodeling project!!We were most satisfied with the
quality of the product (siding) and the workmanship of the installers. Our
house looks beautiful! I smile every time I go outside or come home and many
neighbors have stopped by to tell us how nice it looks..I would like to give a
shout out to our project manager Mike and the entire staff that installed our
siding. They really did an exceptional job.We don't have any projects in line
right now. However, if something comes up we will definitely contact Brothers
Services again!!

Arrived on time. Went right to work. Very professional, attention to detail on outside wrap of windows. Cleaned up at the end of each day , took three days. Old house with different size windows. Very pleased with my windows. Price was high but I had extras I added. Full screens, and divider in window so it looked like old windows we had . All are double hung windows. Also windows tested positive for lead paint, which we knew as homeowners was going to happen, extra cost. I would suggest getting an estimate from them, do not let my cost scare you off.

Brothers Services did an excellent job replacing my roof. They were more than patient while my insurance claim was settled and worked with the insurance company to assure the best outcome. All work was done in a professional manner and cleaned up like they were never there. I am very satisfied.

Everyone that we worked with from the Service Consultant, Robert Musick to the Project Manager, Brandon Crone were very professional and responsive to our concerns. The job went very fast with little disruption and thorough clean up. We had issues along the way due to the age of our house and they addressed them and the adjustments did not break the bank. They also fixed issues with our chimney which required the mason, Todd and Phil to follow up with the repairs saving us issues down the road. The roof looks great and we have received compliments from visitors.