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Jenny's Quality Cleaning Service
Maid Service, Post Construction - Clean-up, Find a Custom Home Builder,
About us
We specialize in one-time cleanings! Jenny’s Quality Cleaning Service is a full service residential and commercial cleaning company serving Baltimore and the surrounding areas with over 15 years of experience. We can schedule weekly, bi-weekly, or monthly cleanings, and we can also schedule cleanings for special dates, move ins, or move outs, foreclosures, as well as post/pre construction. Jenny’s Quality Cleaning Service understands the need to provide a clean, non-toxic (upon request) environment for your family, friends, and employees. We are committed to helping our customers provide that environment. We will accomplish this by offering a professional cleaning service. We want you to know that you are important to us and we will do the best possible job for you each and every visit. We pride ourselves on earning a reputation for quality and service which is second to none. We work very hard and thorough to meet the satisfaction of our customers. We aim to please each and everyone. We are committed in providing you a higher quality services with the most dependable and reliable personnel. We are bonded and insured and offer quality service at very reasonable rates. Call Jenny now for a free estimate@ (443) 286-6036.
Business highlights
29 years of experience
Services we offer
Housecleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6220 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 17% | ||
| 3% | ||
| 3% | ||
| 2% |
Showing 1-25 of 220 reviews
John G.
Jun 2017
They showed up on time and ready to work. Unfortunately it was one of the hottest days of the year and the AC wasn't working and keeping up. It didn't impact them at all. They worked from 12:30 through to the end of the job at 6:30. Even though things looked good to me Jenny came by and had them go over a few things another time. She is a perfectionist. The crew was great and worked very diligently. I would hire them again anytime.
Lydia E.
Jun 2017
Very well each time.
Sandra S.
Jun 2017
Jenny's Quality Cleaning Service have been doing an excellent job cleaning my house for over the past four years. The service provided is thorough, and the women are flexible if I need to change a day or time. I appreciate coming home to a clean, lovely smelling home after a long day/week at work. I highly recommend Jenny's Quality Cleaning Service to anyone looking for their house to be cleaned.
Carol L.
May 2017
It went so well, I am going to call them back again. At 71, it is hard for me to scrub the kitchen and bathroom floors. They sparkled when the floors were dry. The girls dusted in places that have not been dusted in several years. For example: Top of kitchen cabnets, top of doors, in back of my sound system, pulled the furniture out and vacumned behind it. They must use something in the vacumn because the whole apartment smelled wonderful. I would rate Jenny's Quality Service A+++++++++
Patrick F.
Apr 2017
Usually above average bi-weekly cleaning
Jill J.
Dec 2016
Horrible service and not reliable. I had scheduled every other week service and they never showed up on time. Jenny would never answer the phone and would instead have one of her team members call. Totally unreliable.
Response from Jenny's Quality Cleaning Service
"That so not true, I had keys to her house and we could show up anytime that day and done by 5pm. We showed up every cleaned.Been in business for 14 years and been very successful."
Felicia G.
Dec 2016
It goes fine when they show up, the problem is they hardly never show up on time
Response from Jenny's Quality Cleaning Service
"This particular customer wants me show up at exact time and with the type of business I am in, I have to give a 4 hour window. She gets frustrated with me because we are not there exact time. So I had to let her go."
Lisa M.
Sep 2016
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John N.
Sep 2016
Meet all expectation. Outstanding work at a fair price . Will use again
Brenda G.
Aug 2016
They are timely, they try to do the same crew for every visit. If the same people aren't available, the new crew is informed as to what tasks to perform. If they have to change the appointment, they give more than 24 hours' notice. The staff is great and very careful! I have have no damages, and there is no language barrier. I'm more than pleased with the service!
Response from Jenny's Quality Cleaning Service
"Thank you so much for the great review."
Shaleen B.
Aug 2016
I hired this provider due to the recommendation of them doing a great job cleaning hardwood flooring which I am very particular about. They did an amazing job with the floors as well as did a great job with the overall deep and thorough cleaning of the house. They also used a very natural style cleaning supplies which did not leave any un-agreeable odor which was great. I will continue to use them on a monthly basis.
Carol L.
Aug 2016
She did a very detailed cleaning including baseboards, pictures and window sills. She came on time and completed the work in the time estimated. The representative did a great job and I would use her again.
Tamra D.
Apr 2016
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Heather T.
Mar 2016
This is a great company. The ladies are prompt and very quick. We have a service where they clean the house in 2 hours. It wasn't super thorough (floors were not washed ), but there's only so much they can do given the number of people and the amount we paid. What matters is the house is clean and smells nice when they are done. The owner is very accommodating and very well organized. She sends a calendar of all future dates when you begin the service. She also calls the day before to remind you that the ladies are coming. Right now, we've postponed the service because we can't afford to have monthly cleanings at this time...but the owner was very accommodating and said to just call back whenever we were ready to start again. I never felt like she was trying to guilt me into to staying with her service (like another company we dealt with did). Overall, I was very pleased with them and would recommend them.
Response from Jenny's Quality Cleaning Service
"Hi [Member Name Removed], Thank you for saying such nice compliments about our company. I do try my best for all of our customer's at Jenny's Quality Cleaning Service.When your able to pick up service again we are just a phone call away for you.I will talk to you soon. Take care! Jenn"
Daniel S.
Nov 2015
unknown
Response from Jenny's Quality Cleaning Service
"Thank you so much for the A! Your a great valued customer to us! Happy Thanksgiving to you and your family!"
MARLENA R.
Oct 2015
unknown
Response from Jenny's Quality Cleaning Service
"Thank you so much for the A! Your a great valued customer! Happy Holidays to you and your family!"
Brooke H.
Oct 2015
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Jacqueline B.
Apr 2015
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Debbie D.
Apr 2015
I never received invoices from them, but I would add a tip in each time I paid the bill. All of the workers spoke Spanish. The workers said they never got tips from me. I told the one girl who spoke English that I had been adding the tips to the invoice, and then she was fired after and a different group of workers came out for the next cleaning. I asked if I could get a hold of one of the workers, and they told me no.
The next cleaning was horrible. If I was home, they did a decent job, but if I wasn't home, the work was horrible. Several times the owners came out and had said what an awful job their workers were doing, how they were having problems with the girls wasting time, and how that was cheating me out of money. As a result of that, they lowered the price.
After the new crew came in and did a terrible job, I called them to have my house re-cleaned. They said they were going to charge me for it or go to court about it. I asked them about the tips at this time and why I had never received an invoice. I found out they had fired the girl I talked to about the tipping matter. The owners were on vacation at this time, so I spoke with the new office worker. She said all of the workers hate me, and they were no longer going to come to my house.
When I started asking questions about the tips, they tried to turn everything around on me and say it was my fault and the girls didn't like me. I fired them for theft due to the issue with the tips.
The next cleaning was horrible. If I was home, they did a decent job, but if I wasn't home, the work was horrible. Several times the owners came out and had said what an awful job their workers were doing, how they were having problems with the girls wasting time, and how that was cheating me out of money. As a result of that, they lowered the price.
After the new crew came in and did a terrible job, I called them to have my house re-cleaned. They said they were going to charge me for it or go to court about it. I asked them about the tips at this time and why I had never received an invoice. I found out they had fired the girl I talked to about the tipping matter. The owners were on vacation at this time, so I spoke with the new office worker. She said all of the workers hate me, and they were no longer going to come to my house.
When I started asking questions about the tips, they tried to turn everything around on me and say it was my fault and the girls didn't like me. I fired them for theft due to the issue with the tips.
Response from Jenny's Quality Cleaning Service
"I'm the office manager that your talking about. I never once told you that my employee's hated you. I told you that you made my employee's very stressed out while cleaning your home.You never fired our company from cleaning your home.I fired you as a paying customer for the fact I didn't have any employee's that wanted to clean your home. You made my employee's very stressed out every clean plus uncomfortable. You were always home except once, that's when you claim the team did such a bad job. When owner's and I came to check out your home from all your complaints we didn't find very much wrong at all. The minor things we did find were fixed and customer was happy when we left. Jenny always gives the employee's tips when recieved, we also got that straightened out when we were at your home again with the owner's. The employee your talking about that got "fired" after the tip conversation isn't true at all. That employee found another job and by law we can't give out any personal information on employee's."
S. S.
Apr 2015
Did a great job cleaning, great professional crew. You know it is clean when the ladies cleaned out a soap tray in the shower!
I have used Jenny's before and they continue to provide great quality service.
Mark G.
Mar 2015
The 2 man crew did a good job and I have them scheduled for regular monthly cleanings now.
Edlyn R.
Mar 2015
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Andrea C.
Feb 2015
The team was punctual and thorough. They had me go over the services with them so that there was no misunderstanding.
Cynthia D.
Jan 2015
As it got closer to the date I was hosting a work dinner party for 20 at my house, I realized it I may need some help! I sent an email to Jenny on a Thursday and she quickly responded by phone and let me know that they would be able to provide cleaning services the following Monday (which was the day of the party). I was thrilled they could do it on such short notice. I confirmed the phone conversation details by email and she followed-up both with an email and phone message. Her staff was prompt (even on a day that there were some weather issues) and did a good job. The house was not super messy but (as I had arranged with Jenny) they cleaned the bathrooms, dusted, mopped the floor, straightened and vacuumed. It was a huge relief to have them, and I will definitely use them again!
Stuart K.
Dec 2014
unknown
Licensing
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FAQ
Jenny's Quality Cleaning Service is currently rated 4.6 overall out of 5.
Jenny's Quality Cleaning Service accepts the following forms of payment: CreditCard
Yes, Jenny's Quality Cleaning Service offers free project estimates.
No, Jenny's Quality Cleaning Service does not offer eco-friendly accreditations.
No, Jenny's Quality Cleaning Service does not offer a senior discount.
No, Jenny's Quality Cleaning Service does not offer emergency services.
No, Jenny's Quality Cleaning Service does not offer warranties.