Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
We are a family-owned local company that provides outstanding service for area rug deep cleaning (includes complimentary pick up), carpet, furniture, drapery, tile/grout, air duct CleanSeal, dryer vent, and hardwood floor cleaning. We also provide disinfecting using electrostatic sprayers that can be accommodated for same-day service. Other services include power washing, window cleaning, general house cleaning, water damage restoration, furnace puff-back cleaning, and more. Additional DBA Names:Certified Restoration & Hydro Clean Certified Restoration.
Business highlights
Eco Friendly
Family owned & operated
Emergency services offered
39 years of experience
Services we offer
Carpet cleaning, upholstery cleaning, drapery cleaning, air duct cleaning, dryer vent cleaning, fire, smoke & water damage, pet odor removal, scotchgard protection, ceramic tile and grout cleaning, commercial cleaning, window cleaning & pressure washing.
Services we don't offer
Please ask for details
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 21
Assorted photos uploaded by Hydro Clean
- 1
2024Stan R. Pylesville
Reviews
4.7506 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 10% | ||
| 4% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 506 reviews
Joyce B.
Jul 2024
Ceramic Tile Service
work was professional and efficient
Marcy K.
Apr 2024
Dryer Vent Cleaning
They were very helpful. Easy to work with.
Barbara H.
Apr 2024
Floor Cleaning and Waxing
This company was amazing. They were so professional and the work that was done was fantastic. The office admin staff was very good at keeping me informed and communicating with me throughout the entire process. As for the workers themselves they were very polite and took great pains to make sure that they did the job to the best of their ability. I had never cleaned the grout between my tile floors for 20 years, so they did not have an easy job. But when they were finished, I could not be more pleased. I would highly recommend them and you will be glad you did. I sure was!
Response from Hydro Clean
"Thank you for taking the time to share your experience Ms. [Member Name Removed]. We appreciate your business and we're happy to hear that the team provided exemplary service from our office to your door. We look forward to working with you again in the future. Welcome to the Hydro Clean family!"
Rodger H.
Dec 2021
Carpet Cleaning
Crew was very professional
Allen H.
Nov 2021
Carpet Cleaning
Technician was on time and very friendly . Did an excellent job cleaning the carpets and respecting our belongings . Answers all my questions and did a thorough job . Would highly recommend .
Diane O.
Oct 2021
Carpet Cleaning
Dave did an amazing job cleaning our carpets. He was prompt and very professional. Highly recommend!!!
Monique C.
Sep 2021
Carpet Cleaning
Excellent service!! Great customer service! I would give them 20 stars if I can!
Grace M.
Sep 2021
Carpet Cleaning
Excellent!
Adrian B.
Dec 2020
Upholstery Cleaning
Don't have anything tosay
Response from Hydro Clean
"Thank you for your review! Please let us know if we can assist you further."
Tyler N.
Oct 2020
Carpet Cleaning
Worked well. I was glad to remember we had an upholstered footboard bench that had stains on it. They did a great job removing those stains as well.
Response from Hydro Clean
"Thank you for allowing us to serve you!"
Jill T.
Aug 2020
Carpet Cleaning, Air Duct Cleaning + 1 more
I absolutely do NOT recommend Hydro Clean!! To make a very long story short, Hydro Clean improperly cleaned our dryer vent when we moved into a new home. Not only did they cause a major fire hazard, we ended up being out over $1,000 between their services, technicians to fix the poorly performing dryer, and eventually replacing the dryer, only to discover the problem was Hydro Clean's incompetence! Despite what we were out, it took months of me trying to contact the higher ups for them to eventually only refund the $99 we paid for the dryer vent cleaning. The check stub says "poorly cleaned dryer vent." That poorly cleaned dryer vent created a fire hazard in our home with our children and my non-mobile parents plus the time and cost of trying to get a working dryer. The company is incompetent and has terrible customer service, after creating a dangerous situation, I would never allow them in my home again.
Response from Hydro Clean
"I am sorry to hear about your frustration. We are normally known for our exceptional attention to detail and commitment to our customers' complete satisfaction. In your case we preformed dryer vent cleaning service in June 2019 and it was not until March 2020 that we were notified of any issue with the cleaning. Although we generally ask that customers notify us of any issues with their service within 30 days, our service rep did not hesitate to schedule a re-service and we were back out to your property within the week. When our technicians arrived at your home. they inspected the dryer vent and discovered a partial blockage in the vent. We were able to clear this blockage, and ensure the dryer was in good working order. Due to the amount of time that had passed and the undetermined number of loads run in the 8 month time span, we normally would not have honored a refund. However at your request we did issue a full refund in the amount of $99 to ensure your satisfaction. If you would like to discuss this further, please feel free to contact me at 410-737-0088. Christina (Office Manager)"
Shih-Ting H.
Jul 2020
Air Duct Cleaning, Dryer Vent Cleaning
professionally done and satisfied with the service we received.
Response from Hydro Clean
"Thank you for your review! Please let us know if we can assist you further."
Shirley D.
May 2020
Air Duct Cleaning
Quickly & cleanly.
Response from Hydro Clean
"Thank you for your review! We enjoyed serving you."
Diane A.
Apr 2020
Carpet Cleaning
carpet stains were gone
Response from Hydro Clean
"I'm glad we could take care of your issue with staining! Thanks for giving us a call."
Sandra C.
Mar 2020
Carpet Cleaning
This a great company. I think they called the same day that I contacted Angie’s List looking for area rug cleaning. My contact was Christina, who was very helpful and just all-around nice throughout the whole process. We set up an appointment date and time, and I was sent email and text reminders so I knew exactly when the technician, Dave, would arrive. Dave was great too. He cleaned the area rug in our condo with minimum disruption. Our condo is pretty far from the parking area and he had a hose that made it inside. Dave is also very nice, so nice the we requested him for another carpet cleaning a week or so later. Both carpets were thoroughly cleaned. I believe the pricing was fair and competitive with other companies doing this kind of work. Next month I will be calling them again for duct cleaning.
Response from Hydro Clean
"Thank you for allowing us to serve you!"
Mary K.
Mar 2020
Carpet Cleaning
Hydroclean is a family-run business. That's what they claim to be better than Stanley steamers. There is an additional $12 difference between hydro clean and Stanley steamer. Next time I'll go with Stanley Steamer.
Response from Hydro Clean
"Thank you for letting us speak with you regarding your recent service. Please let us know if we can assist you further."
Marie M.
Feb 2020
Upholstery Cleaning
Did a really nice job. Technician was very polite and hard working.
Response from Hydro Clean
"Thank you for your review! We enjoyed serving you."
Timothy P.
Jan 2020
Carpet Cleaning, Air Duct Cleaning
Fantastic. Todd represented this company with professionalism and thoroughness which pleasantly surprised me. The work was completed in a timely and conscientious manner and I will definitely utilize this company again.
Vicky T.
Jan 2020
Carpet Cleaning
Very well. Prompt, professional service for our townhome rental- attention due to carpets condition - very dirty with many stains. They were able to get the dirt out & faded many of the worst stains. Would recommend to others and use their services again.
Response from Hydro Clean
"Thank you! It is always a pleasure to serve you."
YaRoni P.
Sep 2019
Carpet Cleaning
It went very well...100% Satisfied
Response from Hydro Clean
"Thank you"
Vicky T.
Jul 2019
Carpet Cleaning, Ceramic Tile Service + 1 more
Very well. Prompt, professional & courteous. Carpets looked great - kitchen tile and grout looked better than I could have hoped for 30+ years old tiles!! Would highly recommend and would use them again!
Response from Hydro Clean
"Thank you! It has been a pleasure serving you."
James W.
Jul 2019
Carpet Cleaning, Upholstery Cleaning + 1 more
Great. Wall to wall carpet in basement had many deep soiled spots. Technician worked hard to successfully remove them, but probably did not do enough to suck up the water used because it took 3 days for the carpet to dry.
Heather P.
Feb 2019
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
Hydro Clean was on our insurance company's approved list of contractors. In the very beginning, everything went smoothly. The person assigned to work with us, Stephen, was quick to respond to emails and phone calls. He lined up all the necessary sub contractors to get various jobs done. Once we got to repairing our floors, things spiraled downward. The subcontractor was given one set of instructions despite the work estimate outlining something very different. At one point I was in a screaming match with the flooring subcontractor who insisted I was in the wrong. Our damage occurred in July and the work was not completed until November. Our final project was drawn out because Stephen had "the guy" to paint our cabinets. It should have come as no surprise that when he did show up (after a month of waiting for him to become available) he had no idea about the size of the job. What he thought would take a day, took his team 3 days to complete. Not to mention, the paint job is subpar and is already flaking in multiple locations 2 months later. At the end of it all, we were shortchanged $90 in a final payout that took place in January. I called and spoke to Stephen that night once we realized the mistake and was assured that the check would be in the mail tomorrow. It is now February, and we still do not have a check despite being told it would be mailed every single time I have managed to get a reply. Last week I called the office directly, and the office manager told me that Stephen was out of the office and there was absolutely no one else who could write this check for me. This was one week after I had spoken to Stephen who told me the check would be in the mail. What kind of business is this? The process has been a nightmare in large part to the mismanagement of the job by Stephen and the poor handling of this final pay out of money that is due to us. I would not recommend Hydro Clean to anyone.
Response from Hydro Clean
"We are sorry to hear you were not happy with the service we provided. Due to the heavy rains the area received this past summer, all restoration companies, including ourselves, had a long list of customers waiting for repairs. We worked hard to complete these jobs in a timely manner. As you know, dealing with payments between the insurance company, mortgage company, homeowner, and restoration company can be challenging and multifaceted. It is not always as simple as cutting a check. We apologize for the delay but are glad you received the payment. If you would like to discuss the matter further, please feel free to give us a call and ask to speak with the owner."
Chuck H.
Jan 2019
Carpet Cleaning
Hydro Clean was very professional, they arrived on time, told me exactly what they were going to do, and performed the service in an outstanding manner. I actually added some additional areas and they provided me on quote on site before the work started.
Response from Hydro Clean
"Thank you for allowing us to serve you!"
Shawn G.
Jan 2019
Air Duct Cleaning
Originally had an appointment fr 1/7/2019, tech was prompt and courteous, but did not have all equipment (Air Whip) needed to clean the ducts properly; I found out he did not have the air whip until he was cleaning up to leave. I know I asked about the use of the Air Whip when I scheduled and was assured it would be used for the service. They informed me the Air Whip was out-of-service. We rescheduled another service for 1/12/2019, but I canceled it because the tech would not have the Air Whip, AGAIN. Not sure what is going on, but I will not use them again.
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Hydro Clean is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: Closed
Hydro Clean accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Hydro Clean offers free project estimates.
Yes, Hydro Clean offers eco-friendly accreditations.
No, Hydro Clean does not offer a senior discount.
Yes, Hydro Clean offers emergency services.
Yes, Hydro Clean offers warranties.
Hydro Clean offers the following services: Carpet cleaning, upholstery cleaning, drapery cleaning, air duct cleaning, dryer vent cleaning, fire, smoke & water damage, pet odor removal, scotchgard protection, ceramic tile and grout cleaning, commercial cleaning, window cleaning & pressure washing.
Please ask for details