Home Depot - Lansdowne

The sloppiest work . They had to come out 4 times to repair my roof. I will never use Home Depot again.

good quick and efficient

They came out to our house on the wrong day. They did not install the gutters properly.
The gutters were not flush against the soffett. As a result, rain fell through gaps and
ponded around the foundation of the house.

It looks terrific! People who saw the place before, come in and cannot believe it the same unit! Others, who did not even know what the shabby dirty carpet and ugly kitchen floor looked like, just keep commenting on how beautiful and bright and and quot;high endand quot; the place looks!
I am now saving to have more done by Home depot and the great team of contracted craftsman. I would recommend them and loyally go there. Truly fine value for the cost.

I did not like the idea that I had to pay for the countertop before I could even look at the slabs to choose one that I liked. For instance, in the store they had a sample countertop set up which I liked. It was $75.00 a square ft. I had to pay for 45 square feet from the measurements that I brought to the store. They would not come out to do the template without everything paid up front. I paid approximately $5000 with the new sink, disposer, faucet and $750.00 for someone to remove the old counter top and unhook all of the plumbing and then come back after the installation to install the new faucet and hook up the electric again.. When I went to the place to pick out the granite, I did not like the slabs of the one I saw in the store as they were all too dark and did not look like the one in the store at all. I chose another slab that was cheaper in price and when they did the template, it was only 43 sq. ft. and the price was much cheaper. Then had to get a credit put back on my card. When the counter top was installed, I questioned the installer about the pits in it and was told that was the character of the stone. The counter was not shiny and smooth as I expected it to be. Within a day, I left a wet sponge on the counter and when I picked it up, there was a black stain. I did some research on granite and it stated that if water stained it, it needed to be sealed. The stain did evaporate. When I called the company that installed it, I was told that all granite does that and that it had been sealed. The warranty was for 15 year sealant. I was told to get cleaner from Home Depot and also sealant, which they gave me for free. I had several conversations with home depot, the installer, and the supplier of the stone. After about 3 weeks, I noticed a green tint around the seam. I again called them and the customer service rep from the installing company came out and looked at it and stated that he had never seen that happen. By the time he came, there were other areas that had a green tint to them. One appeared overnight from the day he came. He contact the warranty company and they sent someone out to apply a poultice to pull the stain out. He left it on for several hours and then returned to find that nothing had happened. He also used something to fill in some of the pits we complained about.
I became very frustrated as by now the Christmas holiday had passed and I still had the counter top with problems. I then decided that I would talk to the district manager of Home Depot. I had been told not to do that but let the local people handle it. I then had to wait for the district manager and the manager of the stone company to get together and come out to look at my countertop. That took a couple of weeks. While they both decided that the counter needed to be replaced, it took another couple of weeks for them to decide who was going to pay for the replacement. It certainly was not me. I was told to pick out a new slab which we did the beginning of April. The new piece was the same price so that wasn't a problem. The problem was that they couldn't decide who was paying and to write the PO for the new counter. The new counter was finally installed in May.
The new counter was 100% better than what we had. It was shiny, no pits, the seam was almost invisible and a wet sponge did not leave a stain. The sales people at Home Depot and the men who did the installation were both very professional.

There was no pressure. The sale only took less than an hour and was easy for such a big decision. Now that the carpet is installed, I still feel good about the decision. The carpet looks great! I recommend working with Bill Ben for an easy carpet purchase.

Home Depot does not provide an estimate for carpet and installation until their measurement contractor, MeasureComp, comes and measures the rooms to be carpeted. There is a measurement fee of $35 that is applied to the purchase of the carpet. After the measurements were completed we received an itemized written estimate of the installation cost from Home Depot. I was able to reduce the initial estimate by several hundred dollars by suggesting a more efficient method (i.e., less carpet waste) of cutting the carpet to fit my room measurements. I was disappointed that MeasureComp didn't come up the most efficient layout on their own. It was possible to schedule the date of the installation in advance, but I was not informed of the estimated start time until the morning of the installation. The installers arrived by 11 am and finished around 5:30 pm. They did a good job and cleaned up after themselves. I was satisfied with the carpet and installation with one exception. Under certain lighting conditions, the carpet on the far side of a seam appears darker than the carpet on the near side of seam. The installer sent someone out to my home to look at this and they took pictures documenting the problem; however they could find no problem with the installation that would explain the cause of the problem. The problem with the appearance of my carpet seems to be caused by the shading of light over a seam. Since the problem was relatively minor and no guaranteed solution is available, I decided to live with it. Home Depot uses American Carpet South as their installation contractor. So you get the same installation service no matter which Home Depot you deal with.

We are regrettably contacted Home Depot At Home Services Window Department one year ago and entered into a contract on November 5, 2010 for window replacements in our entire home. Michael Bouscaren sat at our dining room table and guaranteed nothing less than a quality product that is comparable to your top competitors, excellent customer service, and professional installation. We have not received what was promised to us in any of the above categories.

Over the last year we have had two project coordinators, Ola Carew and Jean Carter. We have had five different install dates, three of which actually occurred. We have had three different sets of subcontractors at our home, none of whom finished the job as assured. We have dealt with three different field inspectors, Ken Hill, Gary, and Bill K.; each assuring us that they would care for our needs and each have neglected to do so. At this time, we still have an existent list of outstanding issues that have not been corrected. They are as follows:

and middot; Trim installed around the window frames

and middot; No insulation

and middot; Chipping Paint

and middot; Scratching

and middot; Poor Welds on the screens and window frames

and middot; Sliding door screen

and middot; Three loose double hung windows (not screwed in place) and multiple cracks in the frame.

The fifth install date was Saturday March 19, 2011 Jean Carter said that she would personally inspect the window before it was delivered to our home so that we would not lose a fifth day of work in vein. The window arrived damaged and none of the things listed above were fixed on that day. At this point we had lost so much time from work and were so fed up with the product we were receiving we did not want a fourth window to be ordered until we could discuss the terms of the contract in person with the field supervisor. This appointment did not take place for 7 months! We had to contact Home Depot when they sent out a threatening letter that our contract was completed and they would send us to collections if we did not pay the remaining balance. Imagine our disgust! We were finally able to get in touch with Bill and we scheduled an appointment for August 27, 2011. He canceled the day before and did not make an attempt to reschedule. We had to call to reschedule multiple times and he came out to inspect on Monday October 3, 2011.

He assured us that there would be compensation involved for our inconvenience and time lost from work. He promised a compensation figure by Wednesday, October 5, 2011 and only after we contacted the corporate office, on October 11, 2011, were we able to speak to him regarding the change in contract amount. We still do not have a meeting of the minds in regard to our contract, his compensation attempt was menial.

Firstly, we have contractual issues. 1) The contract states that the job would be completed in a timely manner, an approximate 12 week turnaround. We are reaching a 12 month turnaround! 2) The quality promised in the contract and as shown on the floor model does not match the quality of product that we received. 3) The insulation and trim were not installed as stated in the contract.

Next, we have to discuss lost wages. The 10% off the contract amount that was offered by Bill does not even come close to the damages occurred in lost wages for multiple installs that were not completed to satisfaction nor the excessive wait time that we have suffered as a result of poor craftsmanship, poor customer service, and an overall lack of consideration on behalf of this huge corporation, Home Depot.

We have not been treated with the respect nor with the individualism were we promised when we entered into the contract with Mike. Rather, we have been treated like a nameless and faceless client. We have been pushed from one person to the next, each person pushing blame onto the last.

In reality, we are to blame for assuming that a big company would be able to give us the care and attention and professionalism of a small company. Normally, we would be able to look our contractor in the eye and say, “because of you I have these issues”. Due to the number of individuals involved in our project each places blame on the other and the consumer is left with a messy job and no regards for our lively hood nor any compassion for the fact that we have put other home improvement projects on hold waiting for this to be finished. We have lived one year with cracked, non insolated and unfinished window frames.

Finally, we have 3 partially installed double hung windows that are not screwed in and are a safety hazard.
As a consumer, we have a right to expect that what was promised in the contact would be fulfilled in its entirety in a reasonable amount of time. Home Depot has not fulfilled the terms of the contract and we proposed two resolutions. We also left a message with John Brown, and never received a return phone call or e-mail from him or anyone else from corporate.

Let it be known that in our case what we proposed was not to satisfy us, but rather to make an agreeable arrangement where we could have a meeting of the minds. We were not trying to take advantage nor receive something that is not owed to us, but rather put this issue behind us and they were still unresponsive!

The kitchen designer person at Home Depot was excellent and helpful. The service desk and phone response depended upon who was working. I'm not sure if this was a Home Depot or Distinction Cabinet problem. I am not going to stop shopping at Home Depot, but I sure am going to let people know about the cabinet company.

They never contacted us or showed up at all.

I am very pleased with the work. They were punctual and professional.

The price was a bit high.

lousy,This job was simple replace roof it was not supposed to leak,once it did there were no provisions in place to properly deal with the event we felt alone with this problem imagine replacing a roof on a home in one day;they were not up to the task and who suffered the consumer,enough said.

We brought in the measurements of our rooms. The clerk who helped us told us how much flooring we would need. He also gave us some tips on installation and showed us the extra materials that we need.

They were pretty good about getting back to me when I called them. They had a little trouble getting here on time, but it was not an issue. Their price was pretty good and the project was very well done. They were very professional as well.

I CALLED HOME DEPOT AND EXPLAINED MY SITUATION. THEY ASKED ME TO BRING IN A CHIP OF PAINT FROM THE DAMAGED WALL AREA AND THEY WOULD TRY TO MATCH IT. THEY DID A SUCCESSFUL MATCH AND SHOWED ME HOW TO HAVE THE NEWLY PAINTED AREA LOOK LIKE THERE WAS NO REPAIR.

I WAS GIVEN INCORRECT DATES OF INSTALLATION AND DELIVERY DATE FOR MERCHANDISE. INFORMATION REGARDING MERCHANDISE ORDERED WAS NOT AVAILABLE WHEN INQUIRY WAS MADE REGARDING DELIVERY DATE. WHEN MERCHANDISE ARRIVED IT WAS NOT READY FOR PICK-UP.

I WENT TO THE STORE AND MET MARY. SHE WAS FRIENDLY AND LISTENED TO ALL MY NEEDS. SHE SET UP AN APPOINTMENT, ARRIVED AT MY HOME ON TIME AND GAVE ME EXCELLENT ADVICE. SHE DESIGNED MY KITCHEN CABINETS, HELPED CHOOSE MY COUNTERTOPS, ASSISTED WITH BATHROOM DESIGN AND COLORS. SHE ALSO GAVE AN THE PERFECT SOLUTION FOR ADDING MUCH NEEDED CLOSET SPACE.

THEY WERE PUNCTUAL, COURTEOUS, AND REASONABLY PRICED.