Harting & Sons Building Supply

Blocks ordered out of Nicolock Catalog (at Harting & Sons) and came in 3 sizes: 16", 12", and 9" lengths. Had to order an entire pallet which comprised of 50 units of each block size. Could not order sizes separately. This supposedly was a requirement from Nicolock and not Harting & Sons. Based on the sizes, represented in the catalog, two low rise retaining walls (9' and 7' in length) were designed. As walls were being constructed realized the rows (courses) were not ending evenly, as designed. Walls were completed anyway. One end is aligned vertically (straight up and down) while the opposite end is "saw-tooth". In going back and measuring the wall blocks discovered that the 12" block was only 11-3/4" while the other two blocks were 16" and 9", as represented. We immediately informed Harting & Sons that there was a problem. We wanted them to pay for the necessary corrections to align the other end. Despite the fact that the one block was incorrectly sized, they insist that the wall was install incorrectly, and as such refuse to take any responsibility. They will not even come to the site to inspect the wall in person. Contact with the Nicolock distributor out of Frederick, Maryland has been a joke. They refuse to return calls, and calls to Nicolock's corporate headquarters in New York go directly to an answering machine that states the message center is full and hangs up on you. We plan on filing complaints with the BBB.