
AJR Heating & Air Conditioning
About us
A.J.R. is a local family owned buisiness in the Baltimore area. We offer full financig, service all major brands of equipment, and carry the top brands for replacement systems. We run our company on cutomer satisfaction and refferals. We keep your home neat and clean as we treat it as if it were our own. We offer free estimates on all replacement systems, offering the bge rebate, and federal tax credit systems. We also offer Geothermal systems to save further on utility costs.Anything from service contracts to whole duct systems, residential and commercial. We can neatly and efficiently handle any of your hvac needs.(410)242-7177or [email protected]
Business highlights
Services we offer
air cleaners, all hvac needs, from service agreements to complete system installs, humidifiers, uv lights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
8% | ||
2% | ||
7% | ||
8% |
I had a horrifying experience with this company. I WOULD NOT recommend using their services. I am a single female owner of a condo and was well aware of the difficulty involved in replacing an old air conditioning unit in my building. I had consulted with condo management and others who had completed AC replacements in my building. I also had and provided the model numbers for replacement parts to AJR's estimator as well as explained the level of difficulty involved to the estimator. The company assured me that they could complete the job and gave me a 2-day turn-around. We scheduled the installation 6 weeks out, since the equipment was a special order. I took two-days off from work for the installation. The first day after waiting several hours I received a call that the wrong equipment had been sent from the manufacturer. If equipment had been checked beforehand I wouldn't have wasted a day missing work. The company assured me they could get the equipment in two weeks. They also said they would throw in a free maintenance for my inconvenience. We rescheduled and the day before installation I got a call that wrong equipment was sent AGAIN. This time I was told that they would either reimburse a portion of my money or send me a visa gift card. The first day of installation the men were unprepared, didn't know the scope or difficulty of the job, and didn't have the right tools. As a result, not much work was done, they had to contact the owner for guidance and left early. Day 2, Friday, work was not complete and they left the place a mess. They were to come back Saturday, no one called or showed up. When I reached someone finally after waiting all day, I was again told I would get money back or a Visa card. The next week (day 3 off from work) when work was completed by the OWNER and his employee, he was unapologetic! The owner didn't even acknowledge the problems that occurred. This all happened in September/October 2015. Since then, I have received no maintenance plan, reimbursement, or Visa card. I contacted the company in December 2015, via email so I would have something in writing and I have received no response. I caution anyone who uses their services! After spending the amount of money necessary and dealing with their mistakes I would have expected better treatment. Obviously they do not value their customers!!!!
Details of the case:
Installation
On September 9,
2014, AJR installed a Rheem Commercial Classic Series Package Heat Pump
heat pump at our location on the roof of Suite
A at 8288 Telegraph Rd in Odenton, MD. During September and October the
temperature outside was not extreme and we used very little heat or air
conditioning.
First Service Call
A high electricity
bill received in December prompted the December 10, 2014 service call.
My electric bill
from the previous year dated December 2013, with my old and poorly functioning
heat pump, used 2,364 kWh and the cost was $149.42. For the same number of days and same average
temperature, 42, my recent bill dated December 2014, used 4,973 kWh, cost
$708.78, a difference of $559.36. Unfortunately when James made the service
call on December 10, 2015 he did not diagnose the true problem. That ticket
stated that the red wire to the circuit board was not tight and he tightened it
and "operation all ok". We now know it
was not all ok.
Second Service
Call
My electric bill
from the previous year dated January 2014, with the same old and defective heat
pump, used 2449 kWh, average temperature was 36, cost $321.81. My electric bill dated January 2015, average temperature
42, showed usage of 9868 kWh, for a cost of $1405.44, difference of $1083.59. Again I requested a service call because of very high
usage and high charges on our electric bill for January. This time the abnormal
charges were more than $1,000 over the usual for the average temperatures. On Friday,
January 23, 2015, James made the service call and could find nothing wrong
with the heat pump, but guessed the problem might be related to the thermostat
or the wiring. He recommended putting in
a new thermostat with emergency heat indicator. Again, the diagnosis was incorrect.
Third Service Call
On Wednesday,
January 28, 2015, Woody, the Service Manager, finally diagnosed the
problem. He said that the old heat pump had five wires to the
thermostat and the new heat pump required eight. The new system was not wired
correctly. To change to eight would have been an additional charge to the
landlord (Pioneer) who was paying for the installation. Correct wiring was essential to the new system
operating properly. Woody said that
as a result of the system being unable to function properly and relying on
emergency heat, it was using an unusual number of kWh. During this service call
Woody made some adjustments to enable the heat to temporarily work albeit using
emergency heat. He stated that it
shouldn't have been installed with the original wiring in the wall and that
"That's why a bunch of guys have been fired since then."
Fourth Service
Call -following week early February
Woody did
extensive rewiring and replaced the thermostat.
The electricity usage dropped to normal right after the rewiring was
done and has been normal since.
Costs
The original
installation overtaxed an old wiring system and as a result, the heat pump
could not heat the suite. Instead, the
emergency heat kicked in and that is extremely expensive.
I incurred
additional electric costs in December and January of $1,642.95 as a result of
this installation error and the two service calls which incorrectly diagnosed
the problem. This does not include the last two weeks, during which
the emergency heat kept running, and an additional 3643 kwh were used for an estimated
electric cost $510.
"This problem occurred due to a lack of communication & the customer not answering the phone when called ahead for the appointment. My technicians are told not to go to any customers house without being able to get a hold of the customer by phone first unless otherwise specified. I spoke with the customer directly, apologized & also offered them a huge discount on there next service due to the inconvenience which I though had rectified the situation. This customer did not obtain our services through Anige's List they are a former neighbor of the owner."
"We did install this boiler & we installed the nozzle that the manufacturer sent with the equipment, there was no reason that we would have thought otherwise of this being the wrong part. The customer has not called us in recent months for any ongoing issue with this piece of equipment, if she had we would have taken care of any issues asap without any charges. From my records it shows that this customer has not contacted us for anything since the install was completed."
"This unit had some major manufacturers defect & we took care of this customer the best we could, the parts were always covered under warranty through the manufacturer the only charges were for labor & freon which is never covered under any manufacturers warranty. Also the customer had always had issues during extreme weather & were always taken care of right away. The only time they may have had to wait is if the part was not in stock & had to be ordered from the factory. Regarding telling the technician where the problem is coming from is something that we do do in the office but after the technicians runs numerous service calls they cannot always remember every single detail of what we tell them. We worked with this customer time & time again with the pricing & did everything we could to make them happy. We are sorry to loose customers but you cant always make everyone happy no matter how much you do for them. I have offered them maintenance policies in the past to try & compensate for some of the charges & I thought that had made them happy but apparently now. If you check our reviews you will see that this is a very uncommon occurrence."
Thank you
The night before (Friday) I installed my "smart" thermostat (Nest) upstairs. I had already successfully installed one downstairs a couple days prior. Super easy and fast to install. Anyway, while I was installing the second one upstairs, like a dummy, I didn't turn off the power. The red wire sparked, and I blew the fuse in the furnace (lost power). I didn't want to call late on a Friday night, because I already had heat (I have 2 furnaces in my home, one upstairs, one downstairs).
I called Saturday morning at 9:00am. The operator that I spoke to NEVER mentioned a service call fee, or hourly fee. But, I didn't ask either so I take the blame on that one. Woody showed up at 10:30 am. He changed the ($3) fuse, turned my Nest thermostat on, and answered the questions to finish setting it up (I had already wired it correctly the night before). He was done by 10:45. Here is the breakdown of my bill: $3 part, $99 service call, $120 labor = for a grand total of $222. REALLY? For 15 minutes of work on a Saturday? Wow! I will never call them again, that's for sure!
They were here for like 45 mins and managed to start the unit. They said that the unit will have to be opened and cleaned and they will need to reschedule as it takes 3-4 hours. In next 1 hour, smoke started coming out of the unit and I shut it down. I called them again to schedule the clean up and get the unit working. They gave me a date and said that they can't give me the time and so I asked them to call before coming. I waited the whole day and they didn't come. I again called and they said that they were busy and gave me another day where I insisted that they give me the time. So the time was given as between 8am-12am. Now when they gave me the time range, I wasn't expecting them to call as I knew when they would come. Now they decide to call at 8am before coming. I did not pick up my phone(my fault) but I had someone waiting for them. Well so it happens that they did not come as I didn't take their call.
I called them back and we discussed the miscommunication. So I go through the process of rescheduling last Thursday(10/31/2013). I asked them to come in that week but they said that the earliest they could do was next week, They gave me todays date (Monday-11/04/2013). Now I called them this morning when they did not show up, and I was told that they were scheduled for tomorrow and not Monday???????
I am done with them. After 2-3 weeks you would think that they will be courteous enough to give someone a priority but it seems they are too busy for good service.
"We scheduled with this customer same day for the initial call, we went out advise that it needed maintenance & that it should not be ran until it was maintenance & thoroughly inspected after being taken apart due to the system being extremely old & not taken care of, we told the customer that this would need to be scheduled at a later date due to the time it would take to do it because of how severely dirty the unit was, the customer stated he would call us when he was ready to schedule the maintenance. The customer called us back several days later & we scheduled for a Friday, we were not able to schedule a time frame due to the heavy volume of calls that had already had been scheduled because it had become cold very quickly & were extremely busy, typically in extreme weather situations we do not schedule maintenance but we made an exception for this customer because we knew the system would not work properly or work at all without maintenance, The customer had stated that was fine as long as he received a call ahead, which we always do a 1/2 hour call ahead with every service call. We called the customer several times that Friday morning & he did not answer so we did not go to the call as per our protocol we do not go to calls unless we are sure the customer is there. He called the office late that afternoon telling us he had never received a call which I knew was un-true because not only had the technician tried to call but so had the office staff. We rescheduled with the customer for the following Tuesday because we were already extremely booked up, the customer called late Monday morning thinking he was scheduled for that morning I explained he must have mis-understood & that he was scheduled 1st call Tuesday morning. We went out Tuesday morning & after taking the boiler apart to perform the lengthy maintenance that was needed it was found that the maintenance would not take care of the issue & it was recommended to replace the system due to the age & lack of care. We submitted a proposal to the customer within 24 hours & have not yet gotten a response. This customer was also only charged for the initial call not for anything else that was done & it took over 2 hours to start performing the 2nd call & again we did not charge the customer for this."
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