TruGreen Lawn Care - 5022

could do better.

I've had service with them for a couple decades. Now we are taking $5000 worth of trees down. Actually the trees are 100 year old trees. So there is a whole variety of trees coming down off of our yard that they were supposed to be taking care of  for the last 20 years but obviously haven't done a good job.

I have young trees diseased and dead old trees. I have all kinds of tree problems that I thought I was paying for to protect. Unfortunately, now I'm having to have them all taken down because they are either dead or dying. When we realized that one of the trees didn't leaf out this year, we were quite concerned and we called an arborist. He came out and said yeah the tree is dead. I started dealing with TruGreen. It was an insane battle with them to get any kind of actual service or response or cooperation or anything. It was just a nightmare. They were awful. It was all about not their fault whatever. They lied to me. They didn't respond to my inquiries. I had to continue to follow up with them. It was just months of unprofessional and inappropriate professional behavior. 

We no longer do business with them. It was a lack of responsiveness, lack of any kind of value for what we paid over the last few decades and irreplaceable trees. One day they didn't even show up and I waited all day.  The guy never called, never anything. I had to follow up with him about why he didn't show. Then he said when he did show up he said he was going to bring out his regional manager and that didn't happen. He didn't even talk to him. So I called them up again.

They are well aware of how upset I am with services provided or lack there of.

Not very well, wasn't happy. They were unreliable, said they were coming on tuesday and wouldn't show up for two weeks. Net results did not give me the results i wanted.

They were professional and worked quickly. They would let us know the day before they came so we could keep out dogs out of the yard.

They are our provider and they do service for us all year long.

Awful. First, I could not get a service tech to meet me at my property, despite having the customer service rep put on my order that he should call me before arriving. On the second or third treatment, he burnt several spots in my lawn, which, for all I know, is a common occurrence. But again, I could not get him to meet me at my residence. When he did come to look, without me, he said the brown spots were my fault because I wasn't watering. Which, of course, was just a lie. Again, I called three times to speak to a manager to determine why he wouldn't meet me at the house. Each time I was told a manager would call me back. I never got a call back.

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TruGreen is the absolute worse company I have ever encountered.  After over a year of paying for their services, my lawn showed NO improvement. I specifically hired them to  help me with the bug problems in my garden - weevils in my side beds, scale on my hollies, and aphids on my roses.  They came regularly and their technicians were polite, but there was absolutely NO improvement.  In fact, my shrubs had more bugs than they did when I purchased service and my lawn had more weeds than ever. I also constantly received bills for work that I had already paid for.  
By far, the worst aspect of the experience is the ceaseless harassment that ensues after you cancel your service.  I made it clear to TruGreen that I loathed them and I never wanted to hear from them again, but every single year since they call me DAILY for months at a time (specifically in the fall and spring).  I've threatened legal action, I've reported them to the FCC and the better business bureau, I've screamed at their telemarketers on the phone and received assurances I would never be contacted again, and yet the harassment continues.  I have since heard from co-workers and neighbors that this is apparently a long honored business practice of the company.  Once TruGreen acquires your contact information THEY NEVER LEAVE YOU ALONE!  They cloak their numbers, call from different numbers, call at different hours of the day, essentially they constantly harass you!  I currently have 3 separate auto-reject numbers for the company in my phone and yet they STILL find ways to call me! 
DO NOT USE TRU GREEN! You will regret it for the rest of your life.

Either the materials did not work or the program was not effective on our lawn. Discontinued their services.

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After a year, our lawn still has bald spots.  Tree and shrub service killed recently planted bushes and now Japanese beetle infestation has destroyed rose bushes and crape myrtles.  After calling a week ago to have somebody come to save rose bushes and crape myrtles, still no response.  Refused to accept their technician killed 6 bushes and received no communication from manager regarding incident.

We never had them come back again.  We would never recommend them to anyone else.  I guess some of their worst employees were on our property.  Me and my wife did a much better job later on our property than they did. We planted grass seeds and all of the the grass grew thick in the dirt only areas.

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Trugreen has been doing my grass treatments for some time now. This year for the first time I needed some help with tree and shrub care because a tree in my yard has need for some attention. The tree  and shrub expert came out and looked things over and immediately saw what the problem was and they treated it as soon as weather was permitting. They also previously to that sent out an expert to look at an area on my lawn that I thought was dying grass, but turned out to be nothing serious at all and is gone now. The employees that do the grass chems are always on time and very polite but they are there to treat the lawn and not diagnose the issues - for that you place a call to the main number and they send the various experts out to look things over. I have used other grass companies in the past but this company seems to really make the grass look great. I am sure that the trees and shrubs will also improve with their care now. They really seem to aim to please and are very professional and capable. I recommend this branch from Hagerstown very highly.

They have done a good job on the lawn for me. Their prices are not too bad. They were responsive as well. Their prices are pretty reasonable for the work that they were doing. They scheduled to be here one day but I never heard from them; they did not show up that day.

The lawn look very green and they seem to do what they need to do.

My lawn does not look that great. whoever they had come out last year  to do the work did a horrible job and it has not looked good since. I had them come back and it did not do any good.

They said they would get a treatment on my lawn, but I was home all day and they did not come. I have an ongoing issue with this company. I kept giving them chances, and they kept promising they would make it up. We dealt with that for two years. The office staff is horrible, and they are horrible. They don't follow through on their promises. They treat when they are not supposed to, and then they bill you. Then they don't do treatments when they are supposed to. When you call their office, they pick up the phone and hang it back up. Overall, they are all very belligerent and nasty people. The overall experience is F, and I would give them lower if I could. I would not use this provider again.

They come out quarterly. I am satisfied with the services.