Default business cover photo

Pro Pools LLC

About us

From custom/expert pool installation to simple repairs and chemicals, we want to be your total pool store! Come experience our friendly, knowledgeable service and sales - our staff is here to help!

Business highlights

Emergency services offered
16 years of experience

Services we offer

In Ground Pools - Liners - Spas - Chemicals - Parts. We are an Authorized AquaBot Service Center. We are also the areas largest supplier of hot sauces, bbq and rubs. Mr Bbq dealer. We proudly sell Kamado Joe Ceramic Grills., salsa's

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.414 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
21%
3
7%
2
0%
1
7%
Showing 1-14 of 14 reviews
Valerie S.
May 2017
4.0
Yes, I recommend this pro
$250
That its satisfactory work. Not always timely as I would prefer. As professional as I would prefer.

Valerie S.
May 2017
4.0
Yes, I recommend this pro
.

Dale P.
Jan 2015
5.0
Yes, I recommend this pro
unknown

Sara H.
Nov 2014
5.0
Yes, I recommend this pro
$443
Great! I highly recommend this team, and I did lean on them to bring our pool back to the pretty blue color. However, I still had high expectations and they met those.
The field guys were punctual, open to discuss what they were doing and what they planned to do on their next scheduled visit. As for their response to the evaluation of our green pool, the Pro Pool Staff responded promptly. The Ladies I communicated with inside were polite, helpful and understanding about being new pool owners. They even made me laugh quite a bit!
Overall, we needed guidance on how to maintain the pool. The Pro Pool team jumped in and helped us understand what we did wrong, how we can identify issues sooner and rely on them for a trusted resource and partner.

Paul H.
Jun 2013
3.0
$500
There was a lengthy delay for pool closing. This happens around this time of year, so I feel this is somewhat understandable. However, there was a 3 week wait for the pool to be closed. Also, their services are a little on the high side of the price point for this market. After they closed my pool on a Thursday, the office called on Monday seeking payment. The bill stated clearly there was a 30 day period to pay. So I guess the message is that it is fine if they take 3 weeks to actually do the work, but it is not OK for me to take more than 3 days to have a check on their desk? I felt this was quite unprofessional and it certainly will prevent me from EVER being a future customer.
Response from Pro Pools LLC
"[removed member name], Thank you for submitting your review to Angie's List, we are very interested in feedback and satisfying our customers. However, we do not seem to have any record of you in our files. Would you please contact me directly 301-582-2822 or email me at [email protected] so we can discuss your concerns. Sincerely, Sue Harrison Office Manager"

John W.
May 2013
5.0
Yes, I recommend this pro
N/a

Michelle C.
Sep 2012
5.0
Yes, I recommend this pro
$120
I was not advised of a trip charge repair charge i was.

JoDee G.
Aug 2012
4.0
Yes, I recommend this pro
$3,500
Good, professional job

Teresa M.
Jul 2012
5.0
Yes, I recommend this pro
$800
Randy and his helper came on time and was helpfukl when I asked questions about care and they carried the cover to the shed for me.

Jo S.
Jun 2012
5.0
Yes, I recommend this pro
$500
Everything went well. The 4 employees arrived and went straight to work. They pulled off and folded the cover and put it in the shed for us. They then made sure everything was working and the levels were correct.

Maggie H.
May 2012
1.0
$1,925
Bad!! (We usually take time to write a thank you to companies who do efficient, quality work and speak with company reps'supervisors to commend the reps' professionalism. We must continuously check after they've been here to see if mechanicals are functioning properly.

Liz J.
Apr 2012
5.0
Yes, I recommend this pro
Discovered light was burned out, called them, said it was under warranty, came out white. I was at work. Replaced, wonderful, quick, prompt service.

Brian K.
Apr 2012
5.0
Yes, I recommend this pro
$900
Vicki and Darin are always so helpful, friendly, and a pleasure to deal with.

Karen Y.
Apr 2012
5.0
Yes, I recommend this pro
$299
Very friendly and knowledgeable. Did not give me the runaround...only sold me the chemicals I needed. Water is crystal clear.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pro Pools LLC is currently rated 4.4 overall out of 5.

Pro Pools LLC accepts the following forms of payment: CreditCard

No, Pro Pools LLC does not offer free project estimates.

No, Pro Pools LLC does not offer eco-friendly accreditations.

No, Pro Pools LLC does not offer a senior discount.

Yes, Pro Pools LLC offers emergency services.

No, Pro Pools LLC does not offer warranties.