ABBEY CARPET AND FLOORS

They were very efficient, and polite, and we are very pleased with the installation and quality of the carpet

The installers got marks all over the newly painted walls. There was no furniture in the room so it is difficult for me to understand why that would happen. After they finished, it was apparent that the carpet was defective. They agreed and offered to make a monetary adjustment. It's six months later and nothing has happened. They have given me the run around. I have called them time and time again. The thing that bothers me the most is how they handled the issue. Problems happen all the time but this was not addressed appropriately. I continue to wait for the adjustment, six months later.

I was pleased at what they did they had a great selection. They were timely. They had good service.

After doing my research and getting competitor prices I already knew what kind of flooring that I wanted and about how much it should cost. The in-store salesman was knowledgable about the product and told me the pros and cons of the differerent types of underlayment. The type of underlayment Abbey Carpet recommended was what I thought was best, and this is what made my decision to use them.
The Estimator came to my house to take measurements and to see what needed to be done to install the new floor. My floor had a dip in it and I was concerned that we would have a good floor installation. The Estimator said the Installer can fill it in to make the floor more level.
However, when the Installer arrived, he said the only way to level the floor was going to be quite extensive, and expensive. At this point I felt misled by the Estimator.
The Installer assured me the floor was okay to install the tiles as it was, and that the tiles nor the grout would crack.
The Installer was quick did a very good job of installing the floor and it looks great.
Everyone was prompt and did the work in the time they estimated.

we were going to buy from Lowes which we also get a military discount. it would have taken 5 trips between lowes and our house in order to get what we want. they offered free measuring and I explained I am almost finished with the floors so they can come out, when I was done I called lowes and was told oh no that special is no longer. it was the same person who I told the 1st time about the floors, they offered to not charge the measuring but a big kicker is their contractors do not do the binding in the home. which means they come out measure, when carpet comes in bring it out. theres 2 trips so far then measure steps again and take stair carpet back to get binded now we are up to 3 trips plus going to the store.
Abbey Carpet was amazing from the time we walked in that showroom. Matt our saleman did a fantastic job. he never pushed the more expensive carpet on us and even gave us a bigger discount on top of the sale. And he also thanked us for protecting this country, which I have found is few and far in between. I have nothing but praise for Abbey Flooring and I am using them again.

Abbey Carpet and Floors were very clean. They came in and they did their work very fast.

They did a great job. They were on time, professional, and the service was excellent. I would recommend them to anyone looking for a good flooring company.

We shopped around and finally found a knowledgeable sales person. She was not pushy and we felt comfortable with her. The floor installation team were in time and got the entire job done in about 6 hours.

THEY SCUFFED PART OF THE WALL. ALSO, SOME OF THE SEAMS IN THE FLOOR DON'T MATCH UP NEATLY. I WAS HAPPY WITH THE OVERALL SERVICE AND THEY DID WORK IN A TIMELY MANNER.

THEY STILL HAVEN'T RESOLVED THE PROBLEM WE'VE HAD WITH THE FLOORING. THEY REPLACED THE ENTIRE FLOOR DUE TO WATER DAMAGE, BUT THE FLOOR IS STILL DAMAGED AND NOT DONE RIGHT. WE'VE TRIED TO CONTACT THEM; SOMEONE'S ALWAYS ON VACATION OR OUT OF THE OFFICE. THEY ARE STALLING.