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Services we offer
HOUSE CLEANING USING MELALEUCA BRAND ENVIRONMENTALLY FRIENDLY CLEANING SUPPLIES: REGULAR BIWEEKLY, WEEKLY, MONTHLY, OR ONE-TIME HOURLY AS NEEDED. SMALL OFFICE CLEANING, CARPET CLEANING WITH ROTO-VAC DEEP SCRUBBING HEAD PRICED PER ROOM, HOURLY WEEKEND MOVING LABOR SERVICES, LAUNDRY PURE & ECOQUEST DISTRIBUTOR.
Services we don't offer
NIGHT HOURS OFFICE CLEANING, MOVING TRUCKS, ORIENTAL RUG CLEANING, & DRY CLEANING.
Accepted Payment Methods
- Check
Reviews
5.02 Reviews
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Filter reviews by service
Showing 1-2 of 2 reviews
CLAIRE W.
Feb 2010
Moving
She charged for a 2 man crew for 2 hours or less. They were amazing! They did exactly what I needed. It is a local operation. They were unbelievable!
Bonnie C.
Jun 2007
Moving
It didn't go at all. I contacted them in March to secure a time to move our belongings from our townhome into our new home across town. They gave me a few dates. I tried contacting them again more recently to request new dates. The voice mail was full for three weeks, then they were on vacation, then they came back and the voice mail was full. All the while, no e-mails were being returned either. I called and finally was able to speak with someone about two weeks ago and they said they'd check with a mover that evening and call me back. She explained that everything was up in the air as one of the owners had a new job. Still hadn't heard from them regarding changing our date or availability. I called just half an hour ago and told them that I've sent e-mails, tried calling, they were supposed to check and never got back with me. So I'm going to have to go with someone else and they can remove my original dates from their calendar. The lady said, "Alrighty!" and hung up on me.
Response from CAROLYN'S CUSTOM CLEANING LLC
"WHAT THE CUSTOMER FAILS TO TELL YOU IS THAT SHE CHANGED HER MOVE DATE FOUR TIMES, AND WE AGREED TO THE NEW DATE EACH TIME. THEN WHEN SHE TRIED TO CHANGE AGAIN, WE WERE ON VACATION AND DIDN'T RESPOND BECAUSE GUESS WHAT - WE WEREN'T EVEN IN THE STATE! WE'D LOVE TO BE ABLE TO AFFORD TO HIRE STAFF TO RUN THE BUSINESS WHILE WE ARE GONE, BUT WE CAN'T AFFORD IT. SINCE IT IS A HOME-BASED BUSINESS, WE CAN CLOSE UP SHOP ANY TIME AND HIT THE ROAD FOR A LITTLE BREAK. LAST TIME WE CHECKED, WE DIDN'T HAVE TO ASK PERMISSION TO GO ON VACATION. AS FOR SAYING "ALRIGHTY" AND HANGING UP THE PHONE - WHAT WOULD YOU WANT US TO SAY? YOU YELL AT US ABOUT HOW YOU HIRED SOMEBODY ELSE. WE TOOK THE HIGH ROAD BY SAYING OKAY AND HANGING UP THE PHONE. WE COULD HAVE SAID SOMETHING NASTY ABOUT UNREASONABLE PEOPLE WHO EXPECT THE WORLD ON BENDED KNEE... WE OFFERED MOVING SERVICES AS A FAVOR TO OUR CLEANING CUSTOMERS WHO WERE MOVING, WE ARE NOT A FULL-TIME MOVING COMPANY. WE DON'T EVEN HAVE TRUCKS - IT WAS A LABOR ONLY THING! WE HAVE STOPPED OFFERING MOVING LABOR SERVICES AS OF JUNE 15, 2007, DUE TO THE UNPREDICTABILITY INVOLVED IN THE INDUSTRY AND THE RUDENESS OF SOME CUSTOMERS. OUR SCHEDULE AND SANITY CAN'T HANDLE IT. WE ARE STICKING TO CLEANING INSTEAD, WHICH IS VERY REGULAR AND PREDICTABLE AND DOESN'T INTERFERE WITH OUR VACATIONS! WE STILL DON'T ANSWER VOICE MAIL THAT IS RUDE IN ANY WAY. YOU CAN LEAVE IT, BUT WE WON'T LISTEN TO IT. (PRESS 3 TO DELETE)"
KARA C.
Aug 2006
Moving
Carolyn's team worked very fast at loading up the Budget Rental truck I rented, even helped me drop it off afterwards. My new place was a third floor walk-up--no complaints. I have invited them back for cleaning.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
CAROLYN'S CUSTOM CLEANING LLC is currently rated 5.0 overall out of 5.
CAROLYN'S CUSTOM CLEANING LLC accepts the following forms of payment: Check
No, CAROLYN'S CUSTOM CLEANING LLC does not offer free project estimates.
No, CAROLYN'S CUSTOM CLEANING LLC does not offer eco-friendly accreditations.
No, CAROLYN'S CUSTOM CLEANING LLC does not offer a senior discount.
No, CAROLYN'S CUSTOM CLEANING LLC does not offer emergency services.
No, CAROLYN'S CUSTOM CLEANING LLC does not offer warranties.
CAROLYN'S CUSTOM CLEANING LLC offers the following services: HOUSE CLEANING USING MELALEUCA BRAND ENVIRONMENTALLY FRIENDLY CLEANING SUPPLIES: REGULAR BIWEEKLY, WEEKLY, MONTHLY, OR ONE-TIME HOURLY AS NEEDED. SMALL OFFICE CLEANING, CARPET CLEANING WITH ROTO-VAC DEEP SCRUBBING HEAD PRICED PER ROOM, HOURLY WEEKEND MOVING LABOR SERVICES, LAUNDRY PURE & ECOQUEST DISTRIBUTOR.
NIGHT HOURS OFFICE CLEANING, MOVING TRUCKS, ORIENTAL RUG CLEANING, & DRY CLEANING.