Brown's Toyota of Glen Burnie
About us
Car dealers & repair.
Business highlights
42 years of experience
Services we offer
Car dealers & repair.
Accepted Payment Methods
- CreditCard
Reviews
4.429 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 38% | ||
| 3% | ||
| 3% | ||
| 0% |
Showing 1-25 of 29 reviews
John G.
Aug 2017
They seem flexible at times, so I can work it around my schedule. They get you in and out quite quickly. The wait room is nice. It has wifi in there so you can do that.
John G.
Aug 2017
We purchased another car from them.I liked everything, the only concern I has was I had a trade-in that we traded-in. I thought i could've got a better trade-in somewhere else but the sales department was fine.
Michael P.
Jul 2017
I have been using them for 10 years. They are convenient.
Michael P.
Jul 2017
.
Cathleen M.
Jun 2016
unknown
Julius B.
Apr 2016
unknown
Charles H.
Mar 2016
unknown
Barry F.
Feb 2016
unknown
Towanda U.
Oct 2015
unknown
Carla K.
Jan 2015
We looked seriously at three different automakers for our new SUV. All of the models would have fit what we wanted, but went with Brown's Toyota for our new car. We must have come back to Brown's at least four times to either test drive, or just sit in the vehicle. Each time our salesman, Charles Gabriel, brought a Rav4 up for us to see. We never felt pressurized into making a decision. That alone gave us a very good feeling about the entire Brown's Toyota team. When we made the decision to buy the Rav4, we called Charles said we had a few more questions, but wanted to buy the car.. However, the model and features we wanted were not available at their site, but was available at another dealer. We were told they would have the car at the dealer the next day. Got a call from Brown's Toyota the next day saying when they went to pick up the car it was scratched, however another car had been located farther away and someone would be bringing it back to the dealer within 24 hours. Charles called us around 5:30 that evening saying the car would be at the dealers within the hour and would we like to come get it that night. Charles showed us the car before we started signing papers. It was love at first sight. The paperwork went very smoothly and we had it back home by 8:30.
The entire Brown's Toyota team we worked with were very friendly and professional. One of the things which impressed us as we went around to different dealers, was the good feeling we got by just being in the building. We are looking forward to working with the service department when we bring our Rav4 in for maintenance.
The entire Brown's Toyota team we worked with were very friendly and professional. One of the things which impressed us as we went around to different dealers, was the good feeling we got by just being in the building. We are looking forward to working with the service department when we bring our Rav4 in for maintenance.
Response from Brown's Toyota of Glen Burnie
"Thank you for this review, (Removed Member Name). We really appreciate you leaving us your input. We are very pleased to hear that Charles could make your car shopping experience so pleasurable and stress free. We are glad to hear you a loving your new vehicle. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! John Stefero - General Manager - [email protected]"
Robert B.
Jan 2014
The best car buying experience I have ever had. Sales associate Shan Chao was superb: no pressure whatsoever, went over everything I needed to know and answered all my questions. Trade-in for my very old used car was very fair. No sales manager intrusion whatsoever - no overrides of the deal I had worked out with Ms. Chao. Business manager Sean Owens was likewise very professional. Explained everything to me, but no pressure for any add-ons. I have never dealt with Brown's Toyota of Glen Burnie before, and I keep my cars for 10 years or more, so buying a car is a big event for me, but they were the greatest.
Mark J.
Oct 2013
They have a pleasant waiting area. They usually can get things done the same day. They schedule the appointments easily. I have not had any problems with my car and they do a great job with it so far. They are professional. They just take a little longer than what they quote you, so the wait can be quite long.
Alita P.
Sep 2013
I go to them for regular maintenance. I went in expecting to pay for the service because my two years of free maintenance was up however they gave me two free additional check ups. They always do a great job! Always very professional and always acknowledge you when you walk in.
Shirley H.
Sep 2013
They did a great job. I felt really good about the pricing. The car ended up being very dependable for me.
Christopher M.
Sep 2013
I had my 2005 Scion tC serviced by this dealership since it was new. Everything from the professionalism to the price to the quality of work and the customer waiting area were truly excellent.
Nirvana S.
Sep 2013
I periodically go to the dealership for routine maintenance just to make sure there aren't any areas i'm missing at the quick lube places. The quality of the work is great, it's just a bit more expensive than the jiffy lube and my major gripe is it takes three times as long--even when i've made an appointment. it's some comfort though that while waiting for service to be complete there is a comfortable waiting room with plenty of seats, a television and complimentary tea and coffee.
Paul M.
Sep 2013
Took my post-warranty van in for service and they came back saying the van needed 3000 worth of repairs.
I went to get a second opinion and a majority of the worked was deemed unneeded.
Never went there again.
I went to get a second opinion and a majority of the worked was deemed unneeded.
Never went there again.
Ellen K.
Sep 2013
Had to schedule in advance. They performed required maintenance, but it took longer than I had hoped. At least they have a very nice waiting room with free coffee!
Lisa C.
Sep 2013
It went fine. I didn't have my coupon so they found me one. They are very friendly there. It was done quick and I was on my way. And it was a last minute appt. too. They have a lady there named Jackie. She is the BEST!!!!! Always very friendly, helpful, and always goes the extra mile.
Mary H.
Jul 2013
There were a couple things that needed to be repaired. A switch under the dash board needed to be replaced and hopefully this replacement will resolved another issue we had this past winter with the ABS light coming on and the cruise control not working. We paid for a repair for that problem in December, but the problem has continued intermittently when cold outside. It was hard to make the issue occur on demand. We have two vehicles that are serviced at Brown's Toyota and we always get good and professional service. Their facility is clean, they have a computer area for those who want to work, a play area for children, and a place to watch TV.
Response from Brown's Toyota of Glen Burnie
"Thank you so much for this wonderful review, [member name removed]. We are very happy that you have received such excellent service from our maintenance team. If there is anything else we can do for you or for your vehicles, please do not hesitate to let us know. Also, don't forget to check us out on Facebook and Twitter for exclusive offers and updates for our fans. Thanks again, we hope to see you again sometime soon! Thanks, John Stefero General Manager Brown's Toyota Glen Burnie"
Michael H.
Aug 2012
They ended up selling me something that I didn't really need. After the fact, I found that they marked it up like crazy. It isn't that they weren't good. They got us the car really quickly. They had it ready. There were a couple of things that weren't right. They didn't show us how to use the phone. There is a plastic piece that goes in the Toyota shifters, and the car isn't supposed to leave the lot without that piece being in. The piece wasn't in the vehicle. I had to put it in myself. That was kind of weird. They sent us all of this follow-up material. They followed up like crazy, and they had the wrong name on it; they had my middle name instead of my first name. We had to wait forever to see the finance guy. We went there at like 5:30, and we didn't see him until after 8:00. We sat there for two and a half to three hours waiting for the guy. I would only use them again if I had to.
Response from Brown's Toyota of Glen Burnie
"I want you to know that your feedback is greatly appreciated. At Brown's Toyota of Glen Burnie we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left feeling disappointed. I would like to speak with you about this issue so I can better understand it and apologize again. Regards, John Stefero - GM [email protected]"
Diana C.
Jul 2012
Very easy to book appointment online. However, beware that a 7:30 appointment means nothing because mechanics do not start work until 8:00 a.m. Gave me a free loaner so that i did not have to wait at the dealership all day. Work was completed six hours later, earlier than originally estimated.
Response from Brown's Toyota of Glen Burnie
"Thank you for taking the time to write us this review. We really appreciate your feedback. It is always good to hear back from our customers. We are happy to hear you enjoyed working with us. Please come back and see us again if there is anything we can help you with in the future.Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, John Stefero – GM [email protected]"
Lisa C.
Mar 2012
unknown
Carol F.
Apr 2009
The last time I took the car to them was for tire rotation and oil change. They were professional, responsive and it went very well.
BILL C.
Sep 2007
Burnie's Car Service does a great job. I took my car to be seen by them, and they did a very good job. Their price is very standard and fair. I liked their quality of work and how they responded towards me.
Licensing
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FAQ
Brown's Toyota of Glen Burnie is currently rated 4.4 overall out of 5.
Brown's Toyota of Glen Burnie accepts the following forms of payment: CreditCard
No, Brown's Toyota of Glen Burnie does not offer free project estimates.
No, Brown's Toyota of Glen Burnie does not offer eco-friendly accreditations.
No, Brown's Toyota of Glen Burnie does not offer a senior discount.
No, Brown's Toyota of Glen Burnie does not offer emergency services.
No, Brown's Toyota of Glen Burnie does not offer warranties.