1st Class Moving and Storage

Very well, nothing broken or concerning. Nice staff.

DO NOT USE THEM! Unfortunately, I had a horrible experience with this company. This company was recommended to me by my realtor and the reviews were quite decent. The movers were fine, the issues came afterwards... I found a huge scratch and dents on my furniture. I contacted the company and they asked me to submit a claim form, which I did about 3 weeks ago. I have yet heard any updates from the company. I have written several emails and had my realtor contact them (which they did respond and told her that they will get in touch with me), but yet I have not heard back at all. This is something I shouldn't be stressing about, especially after a move, but here about a month into this and I have yet been ignored. Just take responsibility for the items that were damaged. ****UPDATE**** They have finally followed up due to this review and denied my claim. They stated that the movers and I checked that my items were all fine upon arrival, which is a lie. The movers were rushing out because they were behind on time(which I paid extra for), so nothing was never checked (I was not home when they left). I also did not signed off to see if the items were fine. DO NOT EXPECT this company to follow through with the contract agreement. I was never told about mover insurance (by law they're supposed to tell me that.) And there was a huge language barrier between the mover and I. They damaged some expensive furniture and don't want to do what is right. Shame on you! They said they were going to give me an amount of over $200 for the damages (which is nothing) and then went back on their word (I have it in email-will be posting). They lack professionalism and they do not give do not give a Care in the World about customer service and will use the excuse that they're a family business, they are very rude via email and contradicted themselves several times. The person who handles the claim department takes everything personally as well, not business like. They could've handled this situation better, but escalated it, once again due to lack of professionalism and people skills. DO NOT TRUST THEM AT ALL!

Went extremely well. Low/no anxiety process for me. Kept me in the loop with communication. Cabinets were well wrapped, no damage. Professional movers with pleasant demeanor. My records show First Class Moving and Storage Glen Burnie MD. I don't know why this difference.

I love the fact that they were the only company that offered to come out and provide a visual estimate. They also guaranteed me the price whereas other companies stated that final price would be based on actual weight of the move. Everything worked out perfect and pickup and delivery were on time. I would highly recommend 1st Class Movers to anyone in need of movers.

They gave a good service. This is the second time I used them, which I gave them a good review. They were on time, they were very professional and they were efficient. They were able to help me and it covered three different houses in just two hours.

I feel as though this is a two-part review. The actual packing and moving went smoothly, our initial contact person was fantastic, the movers were hard-working and nice to work with. But. When we moved we made it clear that the majority of our things, especially the most delicate family china, would be in storage. The company policy is that any damages have to be reported within 4 weeks. We didn't think that would be an issue, since they did all the packing and presumably knew what they were doing. In the past we moved all of these delicate items across continents and cross-country without any damage (always packed by the movers). We started to unpack a few boxes of more delicate items about three weeks after the move, and many items in two boxes were broken. In one of the boxes every item was in shards. Rare serving dishes with lids, plates, hundreds of dollars to replace if bought new. We contacted them right away and explained that there was no way we had the time, within a week, to inspect all the other boxes that we'd not even intended to unpack. After much back and forth, they finally agreed to send three people over to check the boxes in a two- or three-hour time frame, if I remember correctly. Thankfully nothing else seemed to be broken. I submitted the damage report for replacement, gave E-Bay replacement value, not new replacement value (which would be about four times the E-Bay cost), and am still waiting for the check. Yes, I was late submitting the claim, and yes, I added a sentence that I did not waive my right not to make another claim after unpacking everything in the future. However, we haven't heard a peep. No response to two emails. Nothing. Management after the fact has been horrible. And, obviously there was (probably only one) employee who knew nothing about how to properly pack fragile items. We're very disappointed, and angry. Added insult - when I called about he initial damages, I was shut down, when my husband called, they were much more open to talking.

Went very well. All items were in good shape upon delivery. They were prompt and arrived on schedule for all aspects. Would certainly recommend.

Excellent! The two -man crew was professional and friendly. They wrapped each piece carefully and were able to move two sofas through a very tight door. Very nice to work with.

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Fantastic - we have moved long distance a number of times over the past 8 years and this was by far the best moving experience. The 1st Class Moving crews were professional, on time, pleasant, went above and beyond, and exceeded our expectations. Our belongings actually arrived earlier than expected. Dennis was a wonderful team leader. He actually repaired a piece of furniture that was damaged in a prior move. Upon delivery they placed everything exactly where we asked. They reassembled all of the furniture, including a large massage chair that other movers refused to touch. The crews were polite, friendly and a pleasure to work with. They have our highest recommendation.

FANTASTIC - we have done four long-distance moved in the past few years and 1St Class Movers was by far the best movers we have ever had. Professional, friendly, efficient, they arrived on time and did a wonderful job of protecting our belongings. They even took the time to repair two pieces of furniture that had been damage by a prior mover company. The delivered one belongings EARLY....who does that. They reassembled everything including a complicated massage chair that other moving companies said they would not touch. 1st Class has out highest recommendation.....use them they will not disappoint.

The team was excellent. They knew what they were doing and were very professional. The lead mover, I believe his name was Denis, was beyond excellent. Another fellow could take anything apart and put it back together in no time. All the members of the team worked very hard. Nothing was damaged and we came through the move feeling we had picked the right movers. I would use them again and highly recommend them.

They did a great job! They made sure to take wonderful care of our belongings. They even helped me finish up packing. I even called them later to come back out and help me readjust the placement of some of the furniture. I would highly recommend them.

Everything was great!

It went really great. Moved from 2 houses into 1 house and they packed. They did an outstanding job.

From beginning to end, they did a great job. They were thorough, hard-working, honest, and really nice too. Don't have anything bad to say at all.

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Fantastic company to work with from receiving the estimate to completion of move.  My real estate agent suggested 1st Class Moving & Storage and now I see why.  Calvin (provided the estimate) was professional, explained the move in detail without any high pressure sales pitch.  The moving team was amazing!  Dennis and the crew worked non-stop, not even to stop to take a break.  The price was extremely reasonable.  I would highly recommend 1st Class Moving & Storage.

The first crew was great. They worked hard and took care of everything I asked quickly. This crew I would hire again.
We packed the house our selves so they only had to wrap and protect a few odds and ends. They loaded crates which were on 2 trucks so they could store our belongings until the new house was completed. 
-They stored our belongings for a little over a year. With my credit card on file storage was payed every month. We set up a delivery date once the new house was finished.
Here is where my issues begin. 
They arrived on time which is great. This crew consisted of 6 young guys that acted like they didn't speak English very well, but they did. Most of them worked hard and got the job done. A few of them didn't care what we said and just started putting things in the garage to unload faster after both my wife and I told them that we would instruct them to put things in the correct rooms. Every time we turned our backs they were putting stuff in the garage. Which upset them when I told them to put the pieces in correct rooms. 
One of the guys even stared at my wife all day which made her uncomfortable to even be around him. Not professional at all.
We just had this house built so everything was new and I had to baby sit them so they would not damage anything. This crew only cared about unloading as fast as they could. 
They did damage my front door and basement sliding door pretty bad. The basement door was damaged when 3 of the guys tried to drop kick a sofa through the door which was too small and only stopped pushing when I caught them.
They finished and left. 
I had to call and set up a claim for them to fix my doors. Apparently their claim department is in Florida and has no communication with the local office. I had to call several times to make sure the claim was received and I filled out their paper work to their liking. 
Eventually they had a "Handy Man" come out to look at the issues and then come back to fix the problems. They insisted on the handy man fixing the issues instead of my builder or anyone else. That's because they pay him by the hour and he's probably on there payroll. He did an ok job on the repair but "it will never be perfect", his words. On a new door that has never been used. The front door he said he would come back to fix. Never heard from anyone ever again, nor do I want to call them to come back. 
I was happy with everything in the beginning but things went down hill from delivery on.

From the estimate to the final payment everything went smoothly.  They arrived on time and packed everything up very carefully.  Our move was only about 30 miles but everything was packed as if we were moving cross country.  We did have a minor problem at the end with the payment.  The movers had the wrong estimate and we couldn't get ahold of anyone at the office so we just paid it and called the next day.  They kindly refunded us what we were due and apologized for the misunderstanding.
Great company and would use them again for sure!!!

Everyone worked so quickly and efficiently. We would definitely recommend them to our friends and family.

This company was stellar !!! Justin who gave the initial quote answered every question. was professional and thorough. Ray in the office was always available for calls and put me at ease with the whole experience. Emails were answered promptly. Ray kept us up to date on our furniture transit beginning to end. I was concerned that our furniture would arrive later than sooner due the distance involved. Industry standard seems to be a 10 day window on the  east coast north to south but I was assured by Ray it would most likely NOT  take that long and was ecstatic when Ray called to deliver the furniture only 3 days after pick up. 
 The foreman Andreas in Baltimore and his crew were fast, efficient and careful as were the delivery crew and foreman in Florida. We  just had our new home painted and had not a scratch, scuff or chip anywhere. These guys are amazing and friendly on top of it. This company has recently opened an office in Orlando in addition to their Baltimore location and they are on the ball. Their price is more than fair and extremely competive. They don't nickle and dime you for every single  thing as I experienced with other quotes. (One company who quoted was a friend of my daughter's !)  ie the crating of our large and heavy  dinning room table glass top was included. 
I can't say enough good stuff about them !!! Best of luck and success to Hassan (the owner),  Ray and the rest of the team.  Please continue to keep your customers first and your price fair because it is working !!!
Thanks Again
Gale

unknown

They were timely and professional. They arrived at our home at 8A on the dot and their day didn't end until about 5:00. Our furniture was wrapped in quilts and our belongings were taken care of.  We moved from a split level to a large three story home with lots of stairs and the stairs didn't slow them down at all. We also had a shed full of lawn and garden equipment too. I can't say enough good things about them. Dennis and his team did a great job. They are very hard workers. Our neighbors used them for a move a year before and recommended them, and I just spoke with someone last night who also used them for a move and was thrilled.

It went great.  They where on time and work very hard to finish moving in the time frame they estimated.