Century Auto Service
About us
General Auto Repair
Business highlights
46 years of experience
Services we offer
Basic Oil Change Services & More., Check Engine Light Services, Factory Scheduled Maintenance Services, Failed Emissions Repairs, General Auto Repair, Maryland State Vehicle Inspection, Pre-Purchase Inspections for Used Car Purchases, Timing Belt Replacements, Tire Sales & Wheel Alignments
Accepted Payment Methods
- CreditCard
Reviews
4.942 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 42 reviews
Paul R.
Mar 2021
Prompt turn around and courteous and responsible people. They were willing to work with the customers. They are trustworthy.
Rita A.
Jan 2019
We were happy with the service. No problems at all. It was completed in under an hour despite taking place the day after Christmas..
Linda H.
Nov 2016
Century Auto was wonderful! They went over my car and guess what - not everything needed to be done that the Honda dealer told me. Century Auto told me that I did not need new brakes. Century also repaired my tire pressure monitoring sensor that the Honda dealer broke and would not take responsibility for. I will definitely be bringing my car back to Century Auto. They were professional and helpful and explained everything that they did. They did not talk down to me like the Honda dealer did. And Century did all of the work for a very reasonable price!
Bill B.
Oct 2016
unknown
Judith R.
Jan 2016
unknown
Response from Century Auto Service
"You are so kind to use your time to write this very nice review. We really appreciate it. Marty"
Donna K.
Jan 2016
unknown
Response from Century Auto Service
"Thank you so much for the great review. You are appreciated very much by us here at Century Auto Service. Marty"
Barbara I.
Aug 2015
While doing the MD State Inspection for an '04 Accord we bought in VA, Marty and his shop found severe misalignment of the rear end suspension parts, as well as a bunch of brand new front suspension parts recently installed.
While CarFax didn't find any record of a vehicle accident insurance claim, apparently the prior owner did enough out-of-pocket repairs to pass it off as a trade-in.
Century Auto did heroic measures to try to salvage seized up rear adjustment parts and minimize the overall repair costs. I even asked about replacing a $200 part on the left side just to make it the same as the matching right-side part that was damaged. Chuck said we should wait and let the alignment results be the verdict. In the end, I saved the $200 expense of a needless repairs.
Now all the previous road vibrations (even when the car was on smooth roads) have gone away. Car rides and tracks almost like a new vehicle. Chuck even invited us to bring the car back in a month or so to recheck the alignment to make sure everything is staying put.
I was so worried I had bought a lemon, now we're really happy. Terrific service and a terrific outcome. Thanks Marty
Response from Century Auto Service
"We really appreciate you offering this glowing review and thank you so much for continuing to bring the families car in for repair & service. Marty"
Donna E.
Aug 2015
I dropped my truck off on that Monday and was told that my car would be ready by that Wednesday. It was not ready until that Thursday. I was upset about it not being ready when stated. When I went to pick up my truck I was able to meet the owners. Once I met them I was impressed with them. They were older gentlemen who knew what they were doing. In addition, they were very apologetic about the time and wait. I will most definitely use them again.
Response from Century Auto Service
"Thanks so much for using your valuable time for this very nice review. We are truly sorry that there was a delay of a day in completing the truck repair and greatly appreciated your patience. Marty"
Sally F.
Jul 2015
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Response from Century Auto Service
"Thanks for taking the time for this review. We really do appreciate it. Marty"
Chris J.
May 2015
unknown
Response from Century Auto Service
"Thanks for taking the time to post this review. It is appreciated. Marty"
Terence L.
Mar 2015
unknown
Response from Century Auto Service
"Thank you so much for using your valuable time to post this nice review and thank you also for the opportunity to repair your truck. Marty."
William C.
Feb 2015
Everyone in that organization is top notch. They are 35 miles from my house. I have to go out of my way to take advantage of their honesty. As long as I can get down there I will not use any other mechanic. They have done thousands of dollars of work for us. I have used them for over 15 years.
Response from Century Auto Service
"We really appreciate that you have given us the opportunity to service your families cars for all of these years. Thanks so much for taking your valuable time to right this wonderful review. Marty."
Jan F.
Oct 2014
unknown
Response from Century Auto Service
"Thanks so much for taking the time for this very kind review. It makes us feel really good that we were able to properly diagnose & repair the car for you, which the dealer evidently couldn't do. Marty."
Dani P.
Sep 2014
I had taken my car (a 2010 Kia Forte SX) to another shop for a brake inspection and was told I needed all new brake pads and rotors (front and rear) plus some additional work (transmission fluid flush) totaling nearly $1500. The brake work alone was over $1000. I decided to get a second opinion and took my car to Century Auto. I dropped it off in the morning, around 8:15 am, and was contacted just a few hours later with an update. They said that my front brakes were fine and still had about 40-45% left, the rear brake pads should be replaced, and the rear rotors needed resurfaced. The cost for the brake work was ~ $340 and I authorized it to be completed. Then I asked if they could look at my transmission fluid and give me a recommendation. I received a prompt return phone call with the recommendation to do the transmission fluid flush, which would cost ~ $230. I asked that to be done as well. They completed all the work within a few hours and called me when it was finished. The cost estimates were accurate (no surprises when I picked up my car) and the work was completed in a very reasonable amount of time. I would definitely consider returning to this shop for other work - future brake work, oil changes, tires, etc. I appreciated their honesty and the explanations they provided about the work that needed to be done. They were very punctual and friendly and called when they said they would. The shop is also very conveniently located within walking distance to my work.
Response from Century Auto Service
"We really appreciate that you chose us for your second opinion and having your Kia repairs done at our shop. Thanks for taking the time for this review. Marty."
Velma B.
Sep 2014
unknown
Response from Century Auto Service
"Thanks so much for the taking the time to give an honest review. Marty."
Daryl T.
Jun 2014
Marty and crew are more than helpful and honest. They will tell you what needs to be done now and what can wait. They charge a fair price for parts and labor. We've used century auto for 20 years and don't plan to change.
Response from Century Auto Service
"[member name removed], Thanks very much for the kind words. We appreciate that your family has been with us for over 20 years. Marty"
John O.
Jun 2014
Theyre excellent. They are honest and thorough. I would recommend them to anyone.
Response from Century Auto Service
"[member name removed], Thanks for the great review. We really appreciate it and thank you so much for bringing your two cars to us for all these years. Marty."
Suzanne K.
Mar 2014
They have always been reliable for us. They do from normal maintenance to comfort maintenance. They serve a lot of people so they do delay at times.
Response from Century Auto Service
"Hey [member name removed], Thanks so much for putting this great review out on Angie's List. We are so thankful that you and your family have stuck with us for so long. I'll also appreciate your patience on the extra time to get the van done. Marty."
Mara B.
Dec 2013
Had my car towed in. They were booked that day, but fixed it the following day. Good communication, prices reasonable. Very friendly and professional. I will go there again.
Amy J.
Sep 2013
Wonderfully. Everything that they said they would do, they did. All done professionally and exactly what they said it would cost. Called to keep me apprised of the progress.
Added bonus - they were walking distance to my office.
Added bonus - they were walking distance to my office.
David B.
Sep 2013
convenient and affordable.
J S.
May 2013
I would highly recommend them. I've been going to them for 8-10 years. I am very happy with them. The tires were Michelin tires so they were expensive. They are very honest and they won't do any work unless it is absolutely necessary, even if I ask them to do something, they will tell me that I am not due for it or don't need it so I trust them completely. Their prices are reasonable.
Michael W.
May 2013
The provider was very responsive to my need to have a broken water pump replaced on my car. The work was excellent, and I found the service to be very satisfactory.
In the process of replacing the water pump, the antifreeze had to be replaced. In the process of filling the system, Century flushed the system with antifreeze that cost $28 per gallon, and had to use several gallons to flush the enire system. This added an additional cost to the repair that I had not anticipated.
Nevertheless, I will continue to use this company for future repairs, as Century is a very reliable provider of auto repairs.
In the process of replacing the water pump, the antifreeze had to be replaced. In the process of filling the system, Century flushed the system with antifreeze that cost $28 per gallon, and had to use several gallons to flush the enire system. This added an additional cost to the repair that I had not anticipated.
Nevertheless, I will continue to use this company for future repairs, as Century is a very reliable provider of auto repairs.
Response from Century Auto Service
"I do understand this reviewers concern about the price of the engine coolant / antifreeze. Almost all vehicle manufacturers now have very specific engine coolants. Sometime, in the life of this vehicle, generic green coolant was added. Because this coolant system capacity is slightly over three gallons, it took a full four gallons to purge all of the old green coolant from the system. We blew it on this estimate by not including the total cost of the additional service up front. We do try very hard to make our repair estimates as accurate as possible, but sometimes this happens. I do offer my apologies to this reviewer and offer my thanks for taking the time to create this mostly positive review."
Nate G.
Apr 2013
It went okay but I was looking for someone less extroverted. I am an extrovert but I felt he was an excellent salesperson. That said, I am not saying in a dishonest way, just not a personality match. I would have liked to pay about $100 less for the repair and got a different part that happened to be a generic one rather than a cheaper brand name type.
Response from Century Auto Service
"I can understand someone not choosing to use our services again because of a "personality conflict", but I feel that the ratings on this review were unfair. As for the "D" grade on price, we recommended to use the dealer branded part because, on this particular vehicle, the aftermarket branded "premium" part was only $10-20 cheaper. There was a choice for an aftermarket "secondary" parts line of which we question the quality. It is unfortunate that this car happens to have a very expensive starter, but we ALWAYS want to offer our customers the best quality part available, but will also offer cheaper options when available and let the customer make the choice. It has been almost two years since this repair was performed (July 26,2011) so I can not remember the exact conversation concerning the repair estimate, but I'm sure that we would have offered all parts options. I don't understand the "C" grade for quality. We used the original dealer part and, to the best of my knowledge, did repair the starting problem on the car. As for the "C" grade for responsiveness, The reviewer did give us an "A" grade for punctuality. The car was brought in as a no start, so most likely there was not a pre-arranged appointment (as is understandable), but we did have the car ready by the next day, so I feel that we responded to a car not starting situation in a relatively timely fashion. If we were not responsive in some way to the reviewers' needs, then I can only apologize. I'm sorry that we are not the shop for this reviewer, but do try to attend to all of our customers & their cars needs in a professional, timely & efficient manner and price our repair costs as fairly as possible."
Kathy O.
Apr 2013
above
Licensing
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FAQ
Century Auto Service is currently rated 4.9 overall out of 5.
Century Auto Service accepts the following forms of payment: CreditCard
No, Century Auto Service does not offer free project estimates.
No, Century Auto Service does not offer eco-friendly accreditations.
No, Century Auto Service does not offer a senior discount.
No, Century Auto Service does not offer emergency services.
No, Century Auto Service does not offer warranties.