TLC Garage Works Inc
About us
Are you losing the battle to clutter and chaos in your garage? Maybe even the war? Good! Because now is the perfect time to let the professionals at TLC Garage Works, Inc, design and construct the garage of your dreams - clean, uncluttered, functional, safe, just as perfect as these pictures demonstrate. Just think what you could do with 600 more square feet of usable space. You might even want to put the car back inside - just for old time's sake! Here's what you get from the professionals at TLC Garage Works, Inc. Additional phone number (410-721-2342).
Services we offer
Garage & Basement Organization.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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We've been loyal customers of TLC for 13 years, due to having two irrigation systems installed at two different homes, with varying landscape requirements. HOWEVER...over the last 2-3 years we've experienced a serious decline in the quality of service. We've written letters to express our concerns and asked for a direct response - to date, NO ONE has contacted us. Below are the issues we expressed:
POOR QUALITY CONTROL
Recently, the seasonal start-up and turn-off checklists show all sprinkler zones, valves, drip zones, and plumbing have been
validated with no issues (April 15th); yet, very soon afterward we had to re-schedule additional work that should have been noted during the checklist process (April 23rd and 27th).
Past seasonal maintenance services resulted in mediocre results.
We learned that parts of the irrigation system were inadequately installed and should be overhauled; however, no previous
technician ever advised of preventative measures that could have been put in place to avoid this.
QUESTIONABLE BILLING PRACTICES
On at least three occasions, we were charged for extended time (amounting to hundreds of dollars) when we personally observed the technician on property for no more than 10-15 minutes. If we do not pay close attention to the rate and also
question the billing, we receive an invoice charging me too much.
INFERIOR ATTENTION TO DETAIL AND LIMITED STAFF EXPERTISE
We adopted the habit of shadowing the technicians to ensure they were inspecting every point on the checklist, due to
no longer trusting the competency of the staff.
Limited English speaking technicians inhibit effective communication and customer understanding.
A few technicians have pointed out areas that past technicians neglected during recent visits or start-up sessions; which
implies that some of your employees are not properly completing jobs.
I must place repeated service calls to re-position sprinkler heads to fully cover the landscape, due to prior technicians not properly positioning them the first time.
Licensing
State Contractor License Requirements
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