Kitchen Magic Refacers, Inc.

Terrible. Rich, the sales person who took the call was arrogant, rude, insulting, and sexist. I would never hire this company as long as Rich is the sales person. After hanging up, I realized he was the same person who came to my home a few years ago and gave an estimate and he was rude at that time. His bid was also way over what every one else proposed.

It went well and as planned. Looks professional.

The owner answered the phone, looked up the job, and offered to order and install a replacement drawer and cabinet door AT NO CHARGE. I was amazed, fully prepared to shell out some dollars to replace the two pieces. The replacement was just complete a few moments ago, just a few weeks after I called. The kitchen cabinets are restored to their uniform whiteness. The courteous installer even had a small paint tube in his truck, and touched up some rub marks. As noted, I was very pleased with quality, price and installation the first time around, and hugely pleased this business valued my business enough to offer a free replacement and installation.

Went extremely well--project completed ahead of schedule and with quality!

Wonderful-- highly recommend this company.

Exactly as promised. Our installer was a real craftsman. Our cabinets look great.

They were prompt, courteous, and completed the work on schedule. They made suggestions for increasing the available storage space (always a problem with the galley kitchens in a duplex).. The results were spectacular -- we had a brand new kitchen at well under the price we would have paid for replacement cabinets.

Great job. The gentleman came right when expected and did the repair without charge. Great customer service.

Happy with the work.

Their methodology is very good. They use master carpenters. They're not just guys they just hired 2 weeks ago. The owner is an engineer and assesses the job before the work begins. He had some really good ideas that we incorporated. They put in new drawers and re-faced my kitchen cabinets. The product is good quality. They used Amish doors for the cabinets. I was very pleased with this. They built a wood frame around each cabinet and attached the new doors on that frame. They didn't just use the existing mount. This is very important for quality, longevity, and stability. It looks like a brand new state of the art kitchen. I would use Kitchen Magic Refacers, Inc. again and recommend their service.

Beautifully and quickly

First, the installation itself was very good. No issues there. We did have significant issues with Kitchen Magic in the final week. My brother signed a contract with Kitchen Magic to complete the work stated above with a 1/3 down-payment and the rest to be financed at 0% for 12 months. The home was vacated in early July, as I worked (possessing my brother's full power-of-attorney) with contractors to complete pre-sale renovations. My brother moved 3 hours away in early July and planned to return when required. Kitchen Magic was unable to start the installation when they scheduled because of an employee illness - no issue there, it does happen and we were understanding and flexible. After the installation eventually began (July 29), after Mike, from the company determined that the installation MIGHT be completed on August 1st, Mike called me at work and stated that we must either come with cashier's or certified check for the balance due ... or get my brother to return that day to sign the 0% loan ... or their employee would "walk off the job right now". I told Mike that declaring an emergency was unnecessary as my brother could come up on Saturday and sign any paperwork necessary OR he could FedEx the paperwork to him, he would sign/notarize it and return it via FedEx and he would have it all by Wednesday ... and we would happily pay the Fedex costs. He refused to do anything via FedEx and reiterated that if we could not commit to getting my brother to drop everything and return to the worksite with payment-in-full before their employee left "today", he would have their employee "walk off the job right now". He then blamed the Federal Government, new credit laws and the rigorous requirements of the credit agency and that he "had been stiffed by a prior customer who did not pay". I reminded him that we had been very flexible with their schedule and they could be flexible for a couple days to get my brother to drive up to sign any paperwork ... it was just impossible to do it "today". I was unable to leave work, my brother could not leave and drive three hours ... so my wife took the remainder of the day off to get a bank check and get to the job site ... only to find that the installer was unable to finish that day anyway!!! Manufactured emergency … no need for a check and ½ day wasted. Okay ... I was not quick enough to remind him that we actually have a signed contract that states that they will do work and we will actually pay for it. There is no requirement that payment be made or paperwork be signed the very day that work is completed, especially when the job completion is indefinite. The fact that there is a contract actually DOES mean something to both parties and we did nothing at all to deserve this manufactured emergency. In the end, we seemed forced to skip the 12-month 0% financing, which, I suspect, was the reason they manufactured this emergency ... they benefit by receiving cash over credit. Oh … and they still have not deposited the 1/3 down-payment check they were given at contract signing on June 11th (today is August 14th). Recommendation: I would read your contract payment terms well in advance of signing the contract. Ensure that payment of any balance due is required by reasonable terms: 15 days or 30 days from project completion. If you cannot get reasonable contract payment terms that ensure they cannot create an emergency, do not do business with this company.

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The sales visits were good, many options are available.  The representative brought everything possible to see in terms of door types, colors, construction, etc.   Very helpful and professional.
The purchase (sign the contract) was professional and quick.  NOTE - we were not told that we would have to acquire our own cabinet and drawer hardware (pulls, knobs, etc.).  It was not brought to our attention even though we had selected doors that would require these.  This notification could have been done and prevented a slight issue of misunderstanding between contract signing and installation.  This is the reason for the B grade in responsiveness.  
Installation went well.  It was estimated to be a 5 day job, but it took 6 days to do.  This is the reason for the B grade in punctuality.  This was due to the size of the kitchen as well as some material not being in the original delivery.  I had additionally done some of the work prior to their arrival (removed all doors, drawers, and associated hardware).  I did this because I was saving all this for another use on my part.
We are happy with Kitchen Magic, through the entire process.  The small glitches of communication and the extra day were minor in the whole process.  We recommend them and all who see our "new" kitchen very much like the results.

We hired the contractor to demo the bulkhead and replace existing cabinets with larger versions.  After demolition started, contractor realized that the bulkhead would require substantial modifications to be removed, as it was structural load bearing. Contractor worked with us to redesign our plans to just perform cabinet and drawer replacement/refacing.  All went well from that point and the job was completed with professionalism and to our satisfaction.

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Issue #1: Started at first meeting in October 2014. Salesperson did NOT and consistently DID NOT HEAR what i was describing to him. Even with a wood sample.  He kept going on and on and the quality of their work. So, to save $10,000 in buying new cabinets we decided upon this option.
Issue #2: Another person came out to finalize the measurements. Apparently Salesperson #1 did not LISTEN to what we wanted with replacing the drawers. They were just going to reface them. This would have left the drawers looking and working unbalanced and uneven and interiors being worn and ugly compared to the rest of the  "new stuff".  Salesperson #2 said it would be $450 extra to replace all the drawers with new ones. Wow. Ok. I needed them to work and look good. My old drawers have become crooked - since they were installed in 1988. I don't know WHY Salesperson #1 didn't suggest that at the initial meeting.
Issue #3: We were to receive samples of the wood we chose and the color we chose. At the initial meeting, we told Salesperson #1 that we wanted a stain with grain showing, not a flat paint! We said this at least 3 times. What do we get as a sample????? Yes, a FLAT painted piece of wood with no grain showing. So, it takes another 2 1/2  weeks to get another sample.
Issue #4: Approved sample. It is now the end of November! They said they wouldn't be able to come install until January! Yes, it took 3 MONTHS for this process start to finish. I could have received NEW cabinets in 6 weeks.
Issue #5: Installation time. They had to build a new cabinet for over the refrigerator. It was clearly CROOKED! The bottom of the cabinet was 1 inch wider by the time you got to the top of the cabinet! AND where  the inside hinges were there clearly was a mistake and was all GNARLED up on the inside! HOW could a "craftsmen" leave such an obvious mess of a creation and not expect us to NOTICE??!?!? Seriously?!  It looked like something a high school shop student did.  We told them to replace the whole thing
Issue #6: They did not tell us during the initial visit that the build-ups of the cabinets to reach the ceilings were just FRAMES! The interior and the back (wall exposed) were not finished. Now the inside of the top shelf of my cabinets are the ugly burnt orange color of the previous paint job. I could have painted that if i had known it would be showing!!!!!!!
Issue #7: Upon final inspection 3 of the drawers were WAY off color to the rest of the cabinets. It looked like they were missing a coat of stain!!!! So, they ordered and replaced them  2 weeks later.
Issue #8: We were provided a can of paint to paint the inside edges of the inside of the frames of the cabinets to match the outside.. really? I have to actually do work  on the cabinets i paid  $15,000 for ????!!
The craftsmanship was definately was under par for what they told us. It seemed like they just wanted to get in and out without really taking a step back and looking at the work. Things still are uneven, but can't do anything b/c the laminate is glued down.  Salesperson didn't even follow up the week the workers were here to check how things were going. Once he received the check, he didn't care.
If I had to make the decision over again, i DEFINITELY would have gone with NEW cabinets. I could have received them in 6 weeks, instead of a total of 3 1/2 months, consistent color, better workmanship and a lot less headaches.