Approved Pro
Ultra Guard Security Systems
Home Security System Service, Home Automation Service, Camera Repair Service,
About us
We are a local boutique security company in Gaithersburg, MD. We offer solutions from residential smart homes to full commercial operations. Personal service, expert design and installation, and cutting edge technology are our strengths.
Business highlights
Family owned & operated
Emergency services offered
37 years of experience
Services we offer
Residential and commercial upgrade of existing, interactive security systems, central station monitoring, video surveillance systems, repair & maintenance.
Services we don't offer
Ask for details.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- PayPal
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 25
Assorted photos uploaded by Ultra Guard Security Systems
Reviews
4.9156 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 2% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 156 reviews
JANE P.
Mar 2023
Home Security System Service
They are very responsive, timely and fixed my problems. They work with us on an annual basis.
Response from Ultra Guard Security Systems
"[Member Name Removed], Thank you for the kind words! We appreciate you! Lindsey"
JANE P.
Mar 2023
Home Security System Service
They are very responsive, timely and fixed my problems. They work with us on an annual basis.
JANE P.
Mar 2023
Home Security System Service
They are very responsive, timely and fixed my problems. They work with us on an annual basis.
JANE P.
Mar 2023
Home Security System Service
They are very responsive, timely and fixed my problems. We are using them for years.
JANE P.
Mar 2023
Home Security System Service
They are very responsive, timely and fixed my problems. They work with us on an annual basis.
Lynn L.
Nov 2022
Home Security System Service
Our experience with Ultra Guard Security Systems was great! Our system was specifically designed to fit our needs. Lindsey Pearce came up with what was needed and right for us. They were able to update the existing system and integrate it with their new parts and technology. The installation went flawlessly. The team of employees doing the installation were knowledgeable and competent in their field. We would highly recommend Ultra Guard Security Systems for and work you need done whether you need an upgrade or a whole new system.
Response from Ultra Guard Security Systems
"[Member Name Removed] and [Member Name Removed], Thank you for taking the time to share your experience! It always makes our day when we have a happy customer! We appreciate you! Lindsey"
Eric W.
Oct 2022
Home Security System Service, Camera Repair Service
The installation went great, and Ultra Guard Security Systems employees are topnotch. Very responsive, just the best.
Response from Ultra Guard Security Systems
"[Member Name Removed] - We appreciate you taking the time to write such a nice review! It always makes our day when we have a happy customer. Glad to have you as part of the Ultra Guard Family. Lindsey"
Ira G.
Nov 2021
Home Security System Service
Ultra Guard Security Systems did an excellent job. They were very professional, knowledgeable and technically competent. Lindsey Pearce was very easy to work with. She analyzed our home environment and provided an excellent proposal. UGSS was able to incorporate a manual bypass system that was part of our original security system. We requested proposals from four vendors, including the incumbent and only UGSS responded. Finally their call center is very prompt. I highly recommend Ultra Guard Security Systems.
Response from Ultra Guard Security Systems
"[Member Name Removed] - We appreciate your kind words and are thankful you chose us to help with your security system. Your note just made our day! Thanks - Lindsey"
Karen F.
Oct 2020
Home Security System Service
Great. Person I spoke with on the phone was very helpful - above and beyond my expectations. The service technician was professional, on time, did a very nice job and completed the work in a timely manner. I would recommend this company.
Response from Ultra Guard Security Systems
"Hi [Member Name Removed], Thank you for the very nice review! I'm so glad we were able to help you with your project. Please let us know if you need anything in the future. Thanks, Lindsey"
David H.
Oct 2020
Home Security System Service, Home Automation Service
Ultra Guard was truly great. They know their products and are extremely professional. We have had them install security systems at our home, horse farm and car warehouse. Can't recommend them enough! We can recommend them without reservation!
Response from Ultra Guard Security Systems
"[Member Name Removed]- Thank you so much for the glowing review. We love to hear when we are doing our job well. We appreciate you! Lindsey"
Debbie P.
Oct 2020
Home Security System Service
Absolutely exceptional customer service. Extremely knowledgeable, patient, professional, thorough and pleasant. Great follow up. If we ever get a new alarm system we will absolutely use this company.
Response from Ultra Guard Security Systems
"[Member Name Removed] - Thank you very much for the nice words! It always makes us feel good when we have a happy customer! Lindsey"
Samira W.
Feb 2020
Home Security System Service
I can't say enough good things about Ultra Guard Security. When you call.....you'll speak to Stephanie to make your appointment. She's warm, helpful, caring and super smart. Stephanie even took the time to teach me how to use the app and walk me through setting up our system online. The Ultra Guard team is AMAZING. Reggie is beyond wonderful. Reggie took his time, walked around the house and helped make suggestions for improving our system. Reggie also left me his cell number and promptly answered a text from me a few days later when I had a question. I never write reviews.....but have to for Ultra Guard Security. They're that good. You won't be disappointed with their service, attention to details and friendly staff.
Response from Ultra Guard Security Systems
"Hi [Member Name Removed], Wow, thank you so much for taking the time to leave this excellent review. I will be sure to pass on your kind words to Reggie. We really appreciate your business. Please let us know what we can do for you. Warm Regards, Stephanie Gray Office Manager"
Jane R.
Feb 2020
Home Security System Service
Could not have gone better. Night and day when compared with our former service provider.
Response from Ultra Guard Security Systems
"Thank you, [Member Name Removed], for the nice note! We pride ourselves on our service and makes our day to know you and Bruce are happy. We appreciate you! Lindsey"
Bob D.
Jul 2019
Camera Repair Service
Ultra Guard updated the firmware on both of my units and found a feed wire from the modem to the dvr that was frayed, replaced the wire and ran it where the same thing wouldn't happen again and got me up and running. Previous company that did the installation wanted to replace my unit. Also made some suggestions that improved the proformance for viewing the cameras on my monitor. Would highly recommend.
Response from Ultra Guard Security Systems
"[Member Name Removed] - Thank you so much for the glowing review! Glad we could help and please let us know if you need anything in the future. - [Member Name Removed]"
Stephanie J.
Jun 2019
Home Security System Service
I’ve been very pleased with my alarm system. The installation was easy and the equipment is expandable and can be customized to the needs of your home. I like that I receive notifications whenever the system is armed or disarmed or if there’s a power outage and the convenience of the remote monitoring from my phone or computer. Customer service has always been very helpful, friendly and knowledgeable. They will go the extra mile to help you and try to resolve issues over the phone whenever possible to save you a service call. I didn’t think I wanted or needed a security system, but I love having the peace of mine. One of the best investments you can make. First class company, I highly recommend UGSS.
Response from Ultra Guard Security Systems
"Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time to share your experience with us. Please let us know what we can do for you in the future. We are always happy to help! Cheers, [Member Name Removed]"
Anne E.
Jun 2019
Home Security System Service, Home Automation Service
Fantastic! They were clear as to why they proposed what they did, were thorough and careful in the work and timely and considerate in their dealings with us. We had a bit of discussion with our HVAC person about which thermostat to use and they were flexible and accommodating in dealing with him as well. First-rate all around. I have already recommended them to other people.
Response from Ultra Guard Security Systems
"Thank you for the nice words! It has been a pleasure to work with you and [Member Name Removed] and excited to have you join the Ultra Guard Family! Cheers - Lindsey"
C P.
Jun 2019
Home Security System Service
Excellent Service. Provided the right system for my home, and answered all of my questions. Very professional staff with a lot of knowledge, not just a big Company that will not be available after they make the sale. Company is always available to help with any issues with the alarm, even late at night. Very happy with the choice I made.
Response from Ultra Guard Security Systems
"Thank you so much for the great review! It makes our day when we know we have a happy customer. Cheers, Stephanie Gray"
Barbara K.
Jun 2019
Home Security System Service, Camera Repair Service
In nasty divorce year 2. Concerned about my safety so changed security alarm companies to UGSS. Husband filed a John Doe action in Fairfax County alleging someone "hacked" his bank account. He used that law suit to subpoena my security alarm records from Ultra Guard including emails I sent them. They never told me or asked my permission. I had no idea. I only found out because I needed a tech because someone was ringing my doorbell in the middle of the night and the cameras were not working. Go figure! Husband used the John Doe action to get records he was not entitled to under the divorce. USGG just sent them to my Husband. They never copied me or sent the subpoena to me. I found out 4 months later. What a breach of my privacy. Had Ultra Guard told me, my attorneys would have stopped this. There is no way my Husband is entitled to these records. Ultra Guard will clearly just hand over all our files on you and any emails you send them on any lawsuit whether or not it has merit. And they were not at all apologetic about it once I found out. Do NOT use them ever. They will send your records to anyone without even telling you.
Response from Ultra Guard Security Systems
"We are very sorry this situation occurred and take the privacy of our customers very seriously. We do however feel that your account of the events is not fully accurate and overstates what was provided in response to a court-ordered subpoena. Thank you, Stephanie Gray"
COBY O.
Mar 2019
Camera Repair Service
delays and weather
Response from Ultra Guard Security Systems
"[Member Name Removed], Thank you for taking the time to share your feedback and apologize for your experience! We take pride in our service and will use this is a learning opportunity. Thanks, Lindsey"
Byron L.
Jan 2019
Home Security System Service, Camera Repair Service
The installation went pretty smooth, they did a good job in hiding the wires and trying to make it look as clean as possible for a house that was not setup for this type of wiring. They avoided going into the attic, which made the installation much faster. I wanted the least conspicuous cameras in the front of the house due to my HOA architecture requirements, so I went with their "bullet" cameras (2) and (2) of their traditional speco tube cameras. The software for the cameras is average, I think there is better software out there from other commercial cameras, but the plus side is that there is no annual fee for accessing the live feed from speco servers. They do not encrypt their transmission, so if you don't care about "others" watching your feed, then you are good to go. The receiving box for the internal recording is pretty rudimentary, but it works, plus it has a key to get into the electrical boards and hard drive. One thing to note is that you should request to see what the entirety of the camera components will look like on your house! I was surprised when I saw a gray metal box behind the small bullet cameras outside the house, it looked like a fine camera with an ugly radioshack metal box behind it, it was obvious that it was not made together by the manufacturer. The Good News! they came back right away to change the ugly metal boxes with another two tube cameras. Customer service is awesome.
Response from Ultra Guard Security Systems
"[Member Name Removed], Thank you so much for the nice review! We appreciate your patience with us on fixing the issues that arose after installation. Grateful to have you as part of the Ultra Guard Family! Lindsey"
Frederick F.
Nov 2018
Home Security System Service
The company, people, and job were all fantastic. From the start, Lindsey was one of the best sales people we’ve encountered. She listened closely to our needs and responded quickly to all our concerns and questions. Her follow-up was exceptional and she was extremely patient. Andy, Carl, and Reggie were involved with the install and they were equally enjoyable to work with. This small business has a great product and even better employees!
Response from Ultra Guard Security Systems
"[Member Name Removed] - We are just thrilled to have you and [Member Name Removed] join the Ultra Guard Family and appreciate you taking the time to share your experience. Your words were VERY KIND!! Have a wonderful Holiday and hope you get some quality time to relax in your new addition. Cheers - Lindsey"
Aylin B.
Feb 2018
Home Security System Service
Every year they do an excellent job. Very happy with the technicians and office employees.
Response from Ultra Guard Security Systems
"Sincere thanks from all the staff at Ultra Guard Security for taking time to review our work. We are always glad to hear we have done a good job year after year."
Mary M.
Jan 2018
Home Security System Service
Great! Andy, our installer is very knowledgeable about the latest options available in the security business. He is punctual and does a neat job.
Response from Ultra Guard Security Systems
"It is always such a pleasure doing business with you and Mr. [Member Name Removed]. Thank you for your review and continued loyalty to Ultra Guard Security. Best, Stephanie Gray Office Manager"
Michael R.
Aug 2017
Home Security System Service
A fine professional job.
Response from Ultra Guard Security Systems
"Thank you, Mr. [Member Name Removed], for taking the time to submit a review. We hope your daughter is happy with her new security system. Stephanie Gray Office Manager"
Edward J.
Aug 2017
Home Security System Service
Extremely well. Andy DiVico is incredibly experienced and attentive. Highly professional, skilled, punctual. I recommend UltraGuard without hesitation.
Response from Ultra Guard Security Systems
"Mr. [Member Name Removed], We are always happy to hear that our customers are happy with their service and our team. We stake our reputation on our work and have built a strong company one customer at a time. I am so pleased that your experience has been good and we thank you for using Angie's List! Best, Stephanie Gray Office Manager"
Licensing
Bonded
Insured
Licensed*
Trade License Number
108784
Trade License Locale
VA
Trade License Authority
Virginia Department of Criminal Justice Services
Trade License Expiration
05/31/2023
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ultra Guard Security Systems is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Ultra Guard Security Systems accepts the following forms of payment: American Express, PayPal, Financing Available, Check, Visa, Discover, MasterCard
Yes, Ultra Guard Security Systems offers free project estimates.
Yes, Ultra Guard Security Systems offers eco-friendly accreditations.
No, Ultra Guard Security Systems does not offer a senior discount.
Yes, Ultra Guard Security Systems offers emergency services.
Yes, Ultra Guard Security Systems offers warranties.
Ultra Guard Security Systems offers the following services: Residential and commercial upgrade of existing, interactive security systems, central station monitoring, video surveillance systems, repair & maintenance.
Ask for details.