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SOUNDWORKS

Stereo and Home Theater Systems

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
2.0
Showing 1-1 of 1 reviews

michael G.
01/2011
1.0
home theater design
  + -1 more
I researched the products I wanted and from the manufacturer's website obtained this company's info. I contacted Soundworks and spoke with "Wally". He took my order over the phone and I placed a $1000 deposit on it. In the interim I found a much better deal on the speakers from another vendor. I contacted Soundworks to return my deposit and was informed very rudely that deposits were non-refundable. The merchant I spoke with told me that the policy was clearly explained on my receipt. This is the receipt I received via email: Soundworks LAYAWAY 10526 Connecticut Avenue Kensington, Maryland 20895 301-929-8600 7445 BARBOSA LANE , MANASSAS, VA 20109- ATTN:. GREGORY ATTN:. GREGORY Reference 9001 MRH #116661 04:38 pm 08/07/09P 1 ERA SYSTEM 4 with sub 8 pair ERA D4 ( sat, rosewood ) 1.00 pair Era D4 ( sat , rosewood ) 1.00 single Era sub 8 ( sub, rosewood ) 1.00 single Era D4 LCR ( center, rosewood ) 1.00 Total 1.00 2140.00 2,140.00 TRANS_LAY Lay Away Deposit 08/07/09 1.00 -1000.00-1,000.00 Sub-Total: $1,140.00 Tax : $128.40 TAX2 0.00 Amount Charged: 0.00 Type Of T O T A L : $1,268.40 Note: Deposit Amount 0.00 Balance Due : 1,268.40 As you can see, no mention of any policy is made. So as it stands, the merchant has my money, will not return it, and if I take him to small claims court and lose then I'll be liable for his legal fees as well as mine which makes the idea of legal recourse an unacceptable risk. I've written off the money and contented myself with feeling extremely bitter over the entire experience. I will NEVER use or recommend this merchant for anything again.
Description of Work: I planned on upgrading my home theater system with a new A/V receiver, new speakers and stands.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
2.0

$1,000

    Contact information

    22200 Zion Rd, Gaithersburg, MD 20882


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems

    FAQ

    SOUNDWORKS is currently rated 1 overall out of 5.
    No, SOUNDWORKS does not offer free project estimates.
    No, SOUNDWORKS does not offer eco-friendly accreditations.
    No, SOUNDWORKS does not offer a senior discount.
    No, SOUNDWORKS does not offer emergency services.
    No, SOUNDWORKS does not offer warranties.

    Contact information

    22200 Zion Rd, Gaithersburg, MD 20882