Potomac Garage Solutions

The good - the workers were friendly, courteous, thorough. If I had only dealt with the workers doing the job, I'd give this company a 5 star. The mediocre - the materials they use are OK, not great. There is trim they install in the garage organizing system to hide the screws that attach it to the wall. I had my garage completed two months ago and its already coming loose in several spots. Its just very high quality material. The bad - their sales guy Jeff. I would never use this company again due to unethical and dishonest sales tactics. He would say one thing, then do something else. If we challenged him on the contradictory statements, he would insist he never made the first statement. For example we bought a $2K package of hooks / shelves / etc. but Jeff told us at the end of the day we'd only get billed for what we actually kept. The workers delivered a bunch of accessories. Jeff saw how much we had, and said we had way less than $2K worth. We then returned even more of the accessories, but they still charged us the full $2,000. The company gave me a list of the cost of accessories that I believe they doctored just for me. According to them, I was delivered $3,085 worth of accessories and the items I returned miraculously (ha!) brought the total to $2,000. What a coincidence!!!!! It was clear – they were charging me $2K from day one, no matter what I kept or didn’t. Shame on me for not getting a line-by-line itemized receipt of these accessories before making the purchase. In hindsight, we should have gotten every single word out of his mouth in writing, because without that you're going to get a bait & switch.