PianoCraft

I contacted PianoCraft about tuning my Steinway B. They were quick and responsive and within 5 minutes of calling I had an appointment. The young man who tuned my piano was incredibly friendly and knowledgable and did a great job. He even showed me how to schedule my next appointment online and set me up for reminders so I won't go so long between tunings.

Well. It had not been tuned it a long time. The craftsman was upfront about what could be accomplished, and when.

Dreadful. Incompetent voicing, failure to perform a regulation prior to voicing. Ruined the piano desk of my Hamburg Steinway grand. To be avoided at all costs.

Fabulous work. Our piano sounds so much better and the technician/musician was awesome.

The company was very responsive and easy to schedule. The technician actually arrived early and completed the job efficiently. The piano was long overdue for a tuning and he was able to make some minor repairs to it.

Called Pianocraft for a tuning based on Angie's List reviews. They were very nice on the phone, and I was able to schedule the tuning within a week of my call. They were also willing to schedule on a Sunday which was very convenient and helpful. Nate arrived a few minutes early and did a great job. Because of the way my piano is built, it is difficult to service - so he recommended just regular tunings and cleaning. That's fine for my needs. I will be happy to call them again. The price listed is without the 10% Angie's List discount which they honored.

I was in the market for a used grand piano. I was referred to PianoCraft by my piano teacher and I'm surely glad I was. I called on a Saturday morning and asked for an appointment to view and play the instruments that were available for sale. I was able to get a same day appointment with luck as there was a terrific sale going on and I just happened to hit it at the right time. When I arrived for my appointment I was greeted by Shaun (owner) and was given the most terrific tour of their facility. There was a great deal to see and learn and the atmosphere was very welcoming. I even got to see some of the professional technicians at work. That in and of itself was a treat. Once the tour was completed I was given the opportunity to play a myriad of new and used pianos in private. Being able to sample all of these instruments at one time without interruption and noise from others really made the difference for me. After playing for just shy of an hour, I was able to ask Shaun a series of questions that helped me to make my decision. I didn't get the impression of a sales like atmosphere which made the decision process so much less stressful. I was afforded the opportunity to think about the decision and talk it over with my partner without feeling the pressure of an impending sale price end or limited services, etc. I'm very thankful for the approach of this organization. With a purchase of this magnitude, no one needs added pressure. Within a day or so I had made my decision to by a very slightly used grand piano and I was able to complete all of the necessary logistics details either by phone or by e-mail. Shaun made the process very simple and maintained thorough communication right through the delivery process. I'm very happy with the instrument, it was delivered yesterday. It looks a LOT bigger in my home than it did in the showroom, but it is breathtaking and I couldn't be happier with my selection. Thank you Shaun and PianoCraft!

Julio came out and was friendly and professional, and really took his time figuring out how to bring my piano back up to snuff. He was extremely thorough and careful to make sure that everything was as good as it could be. I will definitely be calling him in the future.

Excellent. The technician checked the piano's workings, did minor cleaning, and tuned it (it had gone fairly far out of tune after two moves), and did an excellent job. The company also provided a written appraisal for insurance purposes. Great to work with in every respect.

PianoCraft (Matt Pearson) just did the first tuning and voicing of a used Schimmel upright that I bought from his shop (one of two service calls included with the purchase.) The piano arrived in good shape, with a beautiful treble and fantastic action, but I was not in love with the rest of the tone -- and did not expect to be, given the personality of the brand. Matt was patient, judicious, and thorough in working with me to voice the piano according to my taste without pushing it too far or destroying its inherent character. I have heard pianos that were overcorrected and sounded awful; he explained why, and treated my piano with realism and great care. I am delighted with the results, and look forward to continuing the relationship. I see from the comments below that PianoCraft is not active on Angie's List, so they will not see this. Call them anyway.

Our tuner was friendly and very competent.

It went very well. They responded quickly to my email. He was a great piano player.

I never received a reply from my request for info and an appointment.

Elizabeth showed up promptly at the appointed hour, and went to work immediately. She treated my old piano with love and care, tuning it and cleaning it. I was impressed with her demeanor and behavior, and would recommend this service to anyone.

He was very knowledgeable, and did a great job. The piano has stayed tuned for a long while now. He also tuned the pianos in the area for concerts. He is well regarded. The price was moderate. It wasn't terrific, but was okay.

We like what they do and never have problems with them. They are professional. They keep their word and any appoinmtents we make with them. We would use them again.

Overall, it went like clockwork! Making the appointment was very straightforward. The person who took my call was pleasant to deal with and asked all of the right questions -- are there steps into the home, what kind of piano, what floor of the home, etc. The movers called 30 minutes before the arrived at my parent's home. The house was almost vacant so I think it was a pretty easy job for them. But my mom was very impressed with their professionalism. I was too! They did a very good job for a very good price and I have already recommended them to friends who might buy our old piano!

We were well pleased with the purchase, the service they provided, and the follow-up.

Excellent. Julio was knowledgeable and helpful. He arrived on time and was thorough in his explanation.

very professional. Did a good job but couldn't do the full service because of the player motor. I did notify them in advance that it was a player piano but was not given the option to have the "player piano tuner" expert handle the job.

It went fine. I'm tired of getting these requests for "evaluation." Please stop them.

We ended up buying a new upright piano based on their recommendation on the costs of repairing the old one. They hauled away the old one and brought in the new one. The piano movers, a separate company, were nice, too, and did a good job; didn't scratch anything when moving such big pieces.

They arrived on time, reported that the piano could be tunded (some old ones can not) and spent about 2 hours working on the piano

It started out very embarrasing on my part. The doorbell rang and I wondered what this guy was doing at my door. I confused the dates of my scheduled tuning but Julio assured me he was scheduled for this day. He was correct. After my apologies, he went right to work. My piano hadn't been tuned in a very long time and I think Julio knew that but didn't ask. It sounds wonderful now.

To put it mildly, I was nervous about rebuilding this piano. For me, it was a lot of money to devote to anything, much less something I could hardly be sure about until the project was complete. Other than Keith’s verbal assurance, there were no guarantees. My goals seemed so vague – I complained of a muddy bass, a narrow dynamic range, tones that sounded shrill or even brittle. I wanted a warmer, more singing sound, and a more predictable response from the keyboard. Given the confines of my 1927 baby grand piano, and my inexperience with rebuilt pianos, how could I know if these qualities were even possible? In the end, I had to shut my eyes, surrender the piano, and trust in Piano Craft. While I could not afford to refinish the piano case, the soaring sound of this rebuilt piano belies its darkened, alligatored finish and diminutive size – I think of it as my ‘stealth’ piano, sneaking up in humble attire, only to unleash thunder and lighting, and music sublime. All my vague desires and fantasies for this piano, PC has realized. The transformation in sound has been a quantum leap, like seeing everything in black and white, then shifting suddenly to full-spectrum color. After listening to Keith describe how great this piano could be, I once warned in jest that if he wasn’t exaggerating, and actually delivered such a finely rebuilt piano, he could lose a future customer because I might be too satisfied, and lose my interest in [someday] buying a new piano. Sure, if I win the lottery and am drowning in cash, I might still buy a new piano. But for now, I have the piano of my dreams, and have only Piano Craft to blame…