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Parker Pearce Service Experts

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Parker Pearce Service Experts Heating & Air Conditioning in Gaithersburg has been providing the community with expert heating and cooling services since 1953. We are available 24/7/365 to provide all your HVAC and indoor air quality needs, so call us if your furnace goes out in the middle of a freeze or if your air conditioning is giving you a hard time in the dog days of summer. We repair and service all makes and models of HVAC systems, and we sell them, too. That’s right, we do it all – residential service and maintenance, commercial HVAC services, and indoor air quality. Call Parker Pearce Service Experts in Gaithersburg at 301-476-4577 now to schedule an HVAC repair service, routine maintenance or to set up an appointment for a free new system estimate.

Business highlights

Emergency services offered
72 years of experience

Services we offer

Installation, air filters, coolers & refrigeration, duct cleaning, electric heaters, filters, heat pumps, heating units & duct cleaning., plumbing, precision tune-ups & repair of HVAC

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.5122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
10%
3
6%
2
3%
1
6%
Showing 1-25 of 122 reviews
Marjorie A.
Aug 2021
5.0
Yes, I recommend this pro
Well, no concerns. The technician also gave helpful tips on managing the system for each season.

Susan S.
Aug 2020
1.0
$198
Have you ever been sent to collections for paying your bill the day of service? I am sure the answer is no, so read this review and NEVER use Service Experts/Parker Pearce. I called Service Experts/Parker Pearce earlier this month and asked how much was it to service two gas furnaces with respective AC units. I was told the cost would be $198.00 and I booked the service. The technician came out on 7/2/2020 and serviced both units. More about the service call later in this review. After he completed the job, I gave him a check in the amount of $198 and was given a paid receipt reflecting a zero balance. Then twenty days later, I received a letter from Transworld Collections trying to get paid on behalf of their clients, Service Experts/Parker Pearce. I find it very alarming this situation escalated from receiving a service on 7/2/2020 to collections by 7/23/2020 with NO communication on behalf of Service Experts/Parker Pearce. If they simply made an error on their part (which they did), it could have been cleared up with one phone call. I called Service Experts/Parker Pearce and asked to speak to their billing office upon receiving the transmittal. I finally got a call back telling me it was an error and I would be called back and provided something in writing. To date, that has NOT happened. Once again, this reflects their lack of customer service and obvious issues of communication and billing practices. Now, I want to move on to my comments about the actual service call and estimates for new units. In addition to being sent to collections for paying my bill the date of service, the service I received was below par. I had a duct that had fallen down in the attic and I was losing AC into the attic. However, Service Experts/ Parker Pierce that was paid to do the service, never even mentioned it. I had two other people that were here giving me an estimate for new units tell me. In fact, the last technician fixed it for me with 3 screws. I was also told by the service technician at Service Experts/Parker Pearce that I was low on Freon and the EPA would not allow Freon replacement if their was a leak. Finally, I requested an estimate for two new units, and the estimates besides being overpriced were a joke compared to their competitors. No model numbers, brands and information about the units, and the handwriting was terrible. Good luck reading it. They are also trying to get you to rent your furnace and ac units through the Advantage Program. Run away from that program! I took the time to write this lengthy review and share my experience. This company was bought out a few years ago and the quality must have gone with it. I would rate them an F on every level. Customer service, quality, presentation, value and knowledge. Please select another quality company for your HVAC needs. I ended up selecting GAC and Don Hoffacker’s was another high-quality company that I also considered.

Elaine Q.
May 2020
1.0
The first technician who showed up to fix our broken heater told us some parts needed replacement but most likely we needed a brand new heater, even though it's only a couple years old. The second technician replaced the parts but was unsuccessful in fixing the heater. We paid a lot of money for nothing but they tried. That same night I noticed cockroaches all around the area the technician was working. I've never had a roach problem in this house. So we have no heat in the coldest part of winter and now there are cockroaches. We had to spend more money just to get rid of them. To make matters worse, a month later, I kept getting notices that I never paid. I have the receipts having paid the same day as each service visit. I called. They said not to worry and admitted it was a mistake on their part. Another month later, I get a Final Notice for collections. This is the most irresponsible, poorly managed, poorly skilled, dirty HVAC company I've ever encountered.

Sidney S.
Feb 2020
5.0
Yes, I recommend this pro
It was fine. They come right on time, did what supposed to do, and very competent to what they did, and make sure things are working.

Katherine K.
Sep 2019
5.0
Yes, I recommend this pro
They are little but expensive abut very good.

Jeremy M.
Jul 2018
3.0
I purchased the maintinance plan and it seemed as though once on that they just did not care. The people that came out were just ok. They kept telling me my blower was going to burn out soon. I hired another company and they came out and said the same thing but took out the blower and cleaned the whole thing which Parker never even brought the option up to me.

Angela G.
Jan 2018
1.0
$195
Horrible. They forgot me two times, I rushed home from my job and waited and waited for the technician who did not come. I called the company and was told the technician had a flat tire.... then he got stuck in the traffic.... Stupid excuses. I talked to the customer service manager who was not very polite but pretty defensive. To make it short: I did not renew my contract with that company anymore and I will not recommend this company .

Mike P.
Sep 2017
5.0
Yes, I recommend this pro
They get all "A's" down the line.  We've used them for about 35 years.  They have good service.

Stoddard N.
Sep 2017
5.0
Yes, I recommend this pro
$11,000
They did a good job and they were fast.

Uri B.
Aug 2017
1.0
I had been with Parker Pearce and Parker Pearce told me that a gas leak was my imagination. Parker Pierce was horrible. I been under contract with them for 10 years. We could've died. They weren't always perfect but they showed up quickly.

Ronald L.
Aug 2017
5.0
Yes, I recommend this pro
accomplished thoroughly and quicklu
Response from Parker Pearce Service Experts
"We appreciate your business and look forward to continue working with you!"

Christine R.
Jul 2017
5.0
Yes, I recommend this pro
They did a great job and we were very pleased.
Response from Parker Pearce Service Experts
"We appreciate your business and thank you for this great review!"

Dena F.
Jun 2017
5.0
Yes, I recommend this pro
I have an contract with Parker Pearce, They do a good job. I don't know what an comfortable price is are. I have been with them for an number of years. That was eighteen years ago, and their price was good. They are good. They are very responsive. They are out seasonally for my contract. For the winter and summer. They should be coming out for the summer soon. It depends on the age of the furnace, and the furnace change. What is routine. The furnace filter changes, and what may be wrong. I can't put a price on the furnace. This is an eighteen year furnace. The contract we have an cost, and they do what is needed. I keep up my contract.
Response from Parker Pearce Service Experts
"Thank you for this great feedback!"

Michael S.
May 2017
5.0
Yes, I recommend this pro
Have been a client for 13 years. Would recommend them, although their customer service is almost too professional, on auto pilot with no real personal touch. Okay, I can live without that if everything they're supposed to do is in order.
Response from Parker Pearce Service Experts
"We have truly appreciated your business over the years and thank you for being such a loyal customer!"

Arthur N.
Mar 2017
5.0
Yes, I recommend this pro
Did an excellent job and answered all questions. Explained what to set the humidifier at for the winter and what to look for if there is a malfunction.
Response from Parker Pearce Service Experts
"Thank you for choosing us for your HVAC and indoor air quality services!"

Sidney S.
Mar 2017
5.0
Yes, I recommend this pro
They have been very good. I would recommend them.
Response from Parker Pearce Service Experts
"Thank you for this great review and recommendation!"

Angela G.
Mar 2017
2.0
$189
It happened three times that they forgot my appointement. I had taken off from work and was waiting at home. Calling them I was told the technician experienced a flat tire etc. And when he arrived the next day he arrived late. SInce two years I have not extended my yearly contract with them and I hired another company for the maintenance. I was a loyal client with them for 15 years, not anymore.
Response from Parker Pearce Service Experts
"We are so sorry for your experience and would appreciate the opportunity to make things right. Please contact us at CustomerService(at)ServiceExperts.com with your phone number and we will have someone follow up with you. Thank you."

Eric M.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Response from Parker Pearce Service Experts
"We appreciate your feedback!"

Betty H.
Feb 2017
5.0
Yes, I recommend this pro
On time and excellent service
Response from Parker Pearce Service Experts
"Thank you for choosing Parker Pearce Service Experts!"

Iona C.
Jan 2017
5.0
Yes, I recommend this pro
Excellent service, timely, people very professional. Based on my services, I would definitely recommend them to anyone.
Response from Parker Pearce Service Experts
"Thank you for this great review and recommendation!"

James M.
Jan 2017
5.0
Yes, I recommend this pro
Very well.
Response from Parker Pearce Service Experts
"Thank you for this great feedback!"

Michelle F.
Jan 2017
5.0
Yes, I recommend this pro
Fine - though over the years - very inconsistent technicians.
Response from Parker Pearce Service Experts
"We appreciate you being a PLUS customer and look forward to continue working with you!"

Terry V.
Dec 2016
5.0
Yes, I recommend this pro
unknown
Response from Parker Pearce Service Experts
"Thank you for this great feedback!"

Roy A.
Dec 2016
5.0
Yes, I recommend this pro
They were very impressive.
Response from Parker Pearce Service Experts
"Thank you for choosing us to help get your home ready to keep you safe and warm all winter long!"

Roy A.
Dec 2016
5.0
Yes, I recommend this pro
Their pricing is tentative. They are always on time.
Response from Parker Pearce Service Experts
"We appreciate your business and hope you're having a wonderful fall!"
Showing 1-25 of 122

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Parker Pearce Service Experts is currently rated 4.5 overall out of 5.

Parker Pearce Service Experts accepts the following forms of payment: CreditCard

Yes, Parker Pearce Service Experts offers free project estimates.

No, Parker Pearce Service Experts does not offer eco-friendly accreditations.

No, Parker Pearce Service Experts does not offer a senior discount.

Yes, Parker Pearce Service Experts offers emergency services.

No, Parker Pearce Service Experts does not offer warranties.