Normandy Carpet
About us
Normandy Carpet's fully equipped vans transport a complete range of cleaning and restoration capabilities right to your home. Normandy Carpet specializes in returning your carpets, upholstery and rugs back to near brand new condition. Our emphasis is on personal attention that reflects our commitment to building a lasting relationship with all our customers. Normandy Carpet holds itself up to the highest standards. Our flooring specialists give their educated advice to help each customer find their perfect flooring. We also have top notch in plant service for your oriental rugs. At Normandy "You Can Depend on Our Spotless Reputation"
Business highlights
Emergency services offered
51 years of experience
Services we offer
Area Rug Cleaning, Carpet Cleaning, Repairs & Installation. Area Rug Repairs/Restoration. Free pick-up & delivery for area rugs, Tile & Grout Cleaning. Water Damage Clean-Up: removal of water, Tiles and Laminate Flooring. Commercial Cleaning, Upholstery Cleaning, cleaning, deodorizing & mildew treatments and pad replacement. 3M scotchgard protection. Sales & Installation of new Carpet, rug repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8192 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 2% | ||
| 3% | ||
| 2% |
Showing 1-25 of 192 reviews
Mary B.
Oct 2018
Very well . They were able to remove a stain from the family room carpet which I thought could not be done. Very happy with their work .
Erika K.
Jul 2018
They failed to show up despite repeated calls by me and repeated promises by them. I waited 5 hours and finally fired them. They also "cleaned" the area carpets at my workplace. The rugs came back dingy and faded. Horrible service. Terrible workmanship. Unprofessional to boot
Response from Normandy Carpet
"Ms. [Member Name Removed] - I am extremely sorry for your frustration. We are proud of our very narrow service windows which 90% of the time we are able to meet. Unfortunately, yesterday we were running a little behind, approximately 15 minutes. We tried to contact you several times in advance to let you know however, you did not answer and your voice mailbox was full. The original pick-up time was scheduled between between 10:00am and 1:00pm. According to the GPS, the driver would have arrive at your home at 1:15pm. JUST 15 MINUTES OUTSIDE OF THE WINDOW!!! Never were there 5 hours involved. Also, if you had not hung up on the scheduler when you called at 1:13pm to cancel the service, she would have been able to explain the situation in detail. I would also be interested in hearing more about your companies rugs. We have not received, EVER, a comment from any client indicating "dingy and faded" rugs being returned. In fact, we hear quite the opposite. Normandy Carpet has been in business since 1974. We strive to maintain our "spotless reputation" which I think is confirmed by our overall "A" rating and excellent reviews here on Angie's List."
Susan S.
Apr 2018
Adrian and his assistant, Andrew, proved once again that Normandy Carpet is an exceptional, high quality service. I needed two easy chairs, a love seat, a couch, and two silk-covered swivel chairs cleaned, as well as my den carpet which receives a lot of foot traffic via the garage and outdoors. One of the silk chairs had an olive oil stain,which now would not be noticed at all, thanks to Adrian's fine attention. The den carpet looks like new and everything else benefited from the cleaning, including a raft of pillows, cleaned at no extra charge. Normandy's prices are extremely reasonable. Their servicemen are very courteous and professional. The quality of work and care is exceptional. I've been a very happy customer since 2009.
Karen G.
Oct 2017
Two workers.
Response from Normandy Carpet
"Thank you for using our services. Lois"
Jennifer L.
Sep 2017
Great! The team came on time, moved furniture to take the rug away and to put it back when they returned with the cleaned carpet.
Johnson B.
Sep 2017
On time and job completed as scheduled.
Response from Normandy Carpet
"Thank you for using our services. Lois"
Marlene L.
Aug 2017
The workers were rushed and sloppy. Company management has been very slow to respond to concerns of quality and damage to property. Very disappointed. Save yourself the trouble and find a better service!
Sabrina R.
Aug 2017
I think it was a fair price. They did a good job.
Response from Normandy Carpet
"Thank you for using our services. Lois"
Mrs. M.
May 2017
They called with the approx. time of arrival. They introduced & looked over what was to be done & started. I thought they were reasonably priced.
Response from Normandy Carpet
"Thank you for using our services. Lois"
John F.
May 2017
The team (of two) was very professional, on time and efficient. Actually, my initial call to schedule the work was a pleasant experience as well. I wish I had called them sooner.
Response from Normandy Carpet
"Thank you for using our services. Lois"
PETER K.
Apr 2017
Convenient for me to be able to drop off. Cost was higher than expected, nearly $3 per sq. ft., and the rug wasn't a valuable persian or oriental.
Response from Normandy Carpet
"I am sorry you were disappointed with the price. We are very competitive with other carpet cleaners. Thank you for using our services. Lois"
Gail Y.
Mar 2017
Both went very well. The home cleaning was prompt, professional, efficient and successful. The in plant cleaning results were very good.
Response from Normandy Carpet
"Thank you for using our services! Lois"
Jennifer L.
Mar 2017
Pick up and delivery was great. Carpet was clean. I looked into getting the carpet repaired, but decided against it because they couldn't guarantee the match of the fringe on one side with the existing fringe on the other side.
Charles C.
Feb 2017
It was a good experience.
Response from Normandy Carpet
"Thank you for using our services. Lois"
Robert F.
Feb 2017
They were great, I give them all A's! I would absolutely use them again.
They were on time and did a nice job. They would have redone it if I found issues, they were very professional. They care about doing a good job. Since I had been using them for many years they never changed the price.
They were on time and did a nice job. They would have redone it if I found issues, they were very professional. They care about doing a good job. Since I had been using them for many years they never changed the price.
Response from Normandy Carpet
"Thank you for using our services. Lois"
Beverly S.
Feb 2017
They arrived on time introduced themselves (2), measured space & gave elect price and went to work w/o delay. Assisted in moving some furniture.
Camille S.
Dec 2016
I've been using Normandy Carpet for a long time. They're amazing and really show their loyalty and appreciation to their customers!
Jennifer B.
Dec 2016
They do quality work at an affordable price. The workers are very pleasant.
Kate L.
Dec 2016
Excellent, professional, courteous, thorough, clean and competent.
Lise V.
Nov 2016
Very well done
Joanne H.
Nov 2016
Were on time, polite, professional and completed job in a timely fashion.
Randee F.
Nov 2016
On time. Nice. Great job.
Susan S.
Oct 2016
When I made the appointment with Lois in the office, she told me that the stain might not come out completely. I decided to go ahead with the cleaning as the set of six upholstered chairs had not been cleaned in some time. Santos and his associate whose name I didn't catch arrived about 1:30 p.m. (my scheduled window was 12-3p.m.),listened to what had happened and also looked at an kitchen bench that had a few spots on the 100% polyester sueded fabric. They hooked up their cleaning machine to our garage faucet and got right to work after putting down a protective covering on the kitchen floor. The service men worked quickly, efficiently, and neatly. I was amazed that the olive oil stain was barely visible, as they too said that oil was very tricky to get out. The minimum service charge is $160 which is what I paid for cleaning the six kitchen chairs and the bench. It was worth every penny. I have previously used Normandy Carpet to clean my very light wall-to-wall carpet in the master bedroom and on the stairs plus den carpeting several times. They have also previously cleaned three chairs covered in silk fabric. All results have been excellent.
VALERIE M.
Aug 2016
The operatives arrived promptly. They gave me a price I thought was fair including my 10% reduction for senior status. They finished the job within the time projected. Nice job will use the company next time around. I prefer not to quote price as it depends on square footage of rugs and the size of furniture. Thank you Normandy Carpets.
Carol D.
Aug 2016
unknown
Licensing
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FAQ
Normandy Carpet is currently rated 4.8 overall out of 5.
Normandy Carpet accepts the following forms of payment: CreditCard
Yes, Normandy Carpet offers free project estimates.
No, Normandy Carpet does not offer eco-friendly accreditations.
No, Normandy Carpet does not offer a senior discount.
Yes, Normandy Carpet offers emergency services.
No, Normandy Carpet does not offer warranties.