"Hello Mrs. L.[Consumer name withheld at their request], We appreciate your feedback. We did advice your husband that the area rug had to get cleaned outside, that way it would dry faster, but your husband said "NO"."

"The service provided was the service we agreed upon. We were hired to clean and that is what we did. The extra help needed in the kitchen was not discussed nor requested by the homeowner. We offered to do it, when she mentioned it the day after the cleaning; we did not get a positive response."

"Thank you for the post. The story is not complete. This customer changed her original scheduled date and time and we could not meet her new requirements. We told her that the day she wanted was booked and that did not go well with her at all."