High's Chimney Service

fine, very expensive for an hours worth of work.

They did a great job. Only complaint was a delay in service between the start and completion of the job. No one called to say they weren't coming back the next day. The weather was fine, but they did not show. They came back the following week to finish the job.

High's was quick to assess the firebox and recommend two possible courses of action. They explained clearly the reasoning for their assessment and recommendations. They were available to complete the work next day and offered a discount if we were able to accommodate, which we were. The work was done professionally - it is of high quality, and they were very neat / clean.

Great! The team showed up on time and provided a professional and prompt assessment.

The chimney was inspected and repaired with a new stainless steel liner. The cracked terra cotta tiles were supposed to be removed as a part of the contract. They were not. I called to see why not and to receive a credit for this portion of the contract. My call was never returned. I hired a second more reputable company to review the work and to replace my gas logs. They told me there was no reason that the terra cotta could not have been removed.

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It's working! Looks great.

They came out the day after I called, even during their busy season. They removed the bottom of the furnace and cleaned the entire flue going all the way up to the roof. They vacuumed and cleaned out some dead wasp remnants and assisted in unclogging my furnace. They replaced my furnace cap with a more durable, stainless steel cap, also. They went above and beyond for us and we were very appreciative.

Work went well and on schedule, and the rebuilt chimney looks great. They had to return to correct cracks that appeared in the crown after the cement had fully dried.

We have a wood stove that we use and they come once a year. We've been happy with them. They installed the wood stove and service it once a year.

We have used them for eight years.

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Four years ago, we had High's re-do our chimney from the roof up and intall a new liner. About 2 months ago, High's calls out of the blue to offer their chimney cleaning service. So I mentioned there was white stuff on the brick and the caller instead sets up an appointment for an inspection. Luiz, the manager for High's came out, got on the roof and found cracks in the mortar on top. Luiz reminded me that it was all covered under their warranty. Two days later, he sent a team who scraped off the efforescence, fixed the cracks, and then sprayed waterproofing material on the whole chimney. All of this didn't cost us a cent, and I remember their original work was reasonably priced. I guess the take-away message is that I think High's Chimney Service really knows how to take care of their customers, even years down the road.

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