Car Dealership

MY 2013 FORD EXPLORER DISPLAYED AN ALARM ON THE DASHBOARD TO "SERVICE THE ENGINE SOON." I CONTACTED MY SERVICE AGREEMENT CONTRACTOR WHO ADVISED ME TO TAKE THE VEHICLE TO A FORD DEALER FOR THE REPAIR. THE SERVICE CONTRACT HAS A $300 DEDUCTABLE FOR EACH REPAIR. TED BRITT ADVISED ME THAT THE SERVICE CONTRACTOR WOULD ONLY PAY $17 OF THE REPAIR CHARGE OF $390.63. I CONTACTED MY SERVICE AGREEMENT CONTRACTOR, WHO ADVISED ME THAT TED BRITT'S CHARGES EXCEEDED THE INDUSTRY STANDARD AND THE REPAIR CHARGE SHOULD NOT HAVE EXCEEDED THE $300 DEDUCTABLE BY MORE THAN $17. TED BRITT'S CHARGES INCLUDED A MISC. CHARGE OF $58.96. ACCORDING TO TED BRITT'S SERVICE ADVISOR, A MISC. CHARGE IS MADE FOR EACH REPAIR - THE AMOUNT VARIED BY THE WORK PERFORMED. THE SERVICE ADVISOR WAS UNWILLING TO PROVIDE ANY DETAIL FOR THE MISC. CHARGE FOR THE ALLEGED SHOP SUPPLIES. IN ADDITION, TED BRITT'S VEHICLE REPORT CARD INDICATED THAT THE COOLANT RECOVERY RESERVOIR NEEDED TO BE FILLED. THE PARTS DEPARTMENT ATTENDANT ADVISED ME THAT TED BRITT ONLY "SERVICES" FLUID LEVELS FOR CERTAIN REPAIRS. HE THEN OFFERED TO SELL ME ONE GALLON OF COOLANT TO TOP IT OFF MYSELF.