Hometown Tree Experts

It went very smoothly. The team was punctual and professional. Were very happy to move where the trees were going to go even after they had (just) started digging. The trees were planted in winter, so it is too early to tell whether or not they will survive, but I have no reason to think that everything will be just fine.

I was very impressed by the company. They were responsive in every way. On time, great price, and extraordinarily professional. I ended up delaying the service because of illness in the family. I plan to contact them this spring, however, and pick up where we left off.

It was a neat and professional job, however, the crew performed a service we did not order..stump grinding which is an extra charge. We even caught the error before hand and had the invoice corrected, but they did it anyway and persisted in billing us for a service we did not want in the first place. We are left with the pile of chips covering the hostas, a mess. It took several months of calls, emails; and a letter to have them stop billing us for a service we did not want. The workers seem to know their business, but the administration/billing office seems to have communication/customer service issues. A very serious letter from us finally got their attention to cease and desist with their dunning calls and emails

They made an estimate and call usto let us know when they were coming. They just took some more time than we expected from the time we made the deposit until the time they actually came to do the job. But they did a really good job in overall at a good price. They came back when we told them that we wanted them to do a better trimming of the trees.

Jacque came out fairly soon after we purchased and discussed the work we wanted done. He asked for an extra $50 to be added and paid when we submitted the agreed upon written contract. He said he would be back within the next couple of weeks after he received the payment and signed contract. Two months later his crew arrived unannounced even though I had specifically asked that we be notified as my husband wanted to be home to see the work being done. Thankfully my husband was home that day. In fairness, we did have some wet days and we were traveling some of that time. I found the best way to communicate was to email as no one ever answered the phone...always had to leave a message and then someone would call back. Jacque was prompt in answering my emails. My husband was very pleased with the work that was done. Happy husband means happy wife!

They were good. I would use them again in the future.

They were very nice, they came out and provided a pretty reasonable estimate. I just ended up using a different company for the service.

The owner of this company did two on-site surveys of the work to be done at my request. After seeeing the initiial very reasonable quote, I decided to have more work done that had been neglected for years. This work was done over the space of 1 1/2 days. The crew was super efficient and shredded all cut limbs, branches etc., leaving no cuttings or refuse behind. Their work was completed precisely according to the agreed-upon specifications. This job was completed entirely to my satisfaction, done in a timely manner and at a resonsable cost. I give them 5 stars and recommend them highly.

Excellent. Very reasonably priced and high quality

I took the special deal with AngiesList of $500 of tree work for $300. The estimator came out in a timely manner and looked at the job. The problem I had was that the response time was unacceptable (two months); the trees were to be topped off under the gutters (this was not done) and finally that my holly tree looked like a novice just hacked the back of my tree off.

very pleased with professionalism

Arrived for the estimate on time. Scheduled the work. I was not home so I don't know how punctual they were for performing the tree trimming. It was completed to my satisfaction.

They were really professional and did a really good job. There were no debris left afterwards and there was no damage done to the other trees or the house. They came on time and cleaned up everything after the work was done.

It went great from the first phone call even though they were busy from the Angie's List deal. They got me a quote quickly and once I accepted it they performed the service with a couple of weeks.

We were very pleased with the work of Hometown Landscape. They were extremely polite and professional, and they worked with us to make sure that we were happy with the tree trimming. We had a little trouble scheduling the appointment, but in the end, we were happy with the results. We would certainly use them again.

Hometown did a great job at every stage, from arriving on time and providing a professional and candid estimate and recommendations for the tree pruning and crowning of several large, mature oaks in our and our neighbors' yards. Hometown also provided during the estimate visit some useful knowledge about oak trees, to educate us about our options and rationalize some of the anxiety we were feeling about the trees causing injury, death, and destruction if they fall. Hometown explained all the steps to minimize this risk, and they performed the work quickly and cleanly. The only sign of their work was the pruned trees; no limbs or branches laying in the yards. After the work was complete, and I discovered an invoicing error for a small amount - not in my favor - Hometown's staff quickly dispatched a refund check for that amount. Overall, this was a very cost-effective Big Deal!

The only concern I had was that they were switching offices at the time so the communication wasn't the greatest. I was surprised to see that they came out to the house without prior notification of a specific day and cut the tree down. We were given an estimate but there was never an actual date sent out. However, they did a great job when taking the tree down and cleaned up after themselves

Hometown did a good job of removing a tree. And the employees put a fence back up they had to take down, as well as cleaned up after themselves. They provided me with a two week window during which the tree would be removed. That wasn't necessarily a problem for me, while I can see that kind of window might be problematic for somebody else. It would have been helpful had they called a day or so in advanced to notify me of the removal schedule. It happened I was home to help coordinate when they arrived unnanouced. Without notification, I might not have been on site, which could have been a problem. But, overall, the service was delivered satisfactorily. I would use them again.

It has not happened yet. This report does not allow for events that have not occurred yet. The program does not allow for things that are scheduled to happen in the future.

Got them off Angie's List because of a coupon. They are local licensed insured and bonded and gave arnd the lowest bid (even w/o the coupon). They were scheduling 5 wks out and tried to delay it even further, even though I had a hanging dead limb. When finally came did a good job and threw in free instllation of recreational item.work. I would use again but wld push them on scheduling. .It amazes me how prices for the same job can vary among reputable companies, so it pays to shop if you are so inclined.

I purchased a cupon from Angie's List that advertised a substantial savings if I used Hometown Landscape & Lawn Service. A representatrive came out to assess the work that was required and provide an estimate for how much it would cost to do the job. The estimator arrived after the scheduled time, looked at the job and was pleasant. Although I asked for an immediate estimate , the estimator would not estimate the price when I was there to discuss it with him. Instead he said I would get an estimate in a few days and that happened. When I got the estimate, it seemed to me that Hometown Landscape & Lawn Service wanted an exhorbitant amount considering the amount of work that needed to be done. For that reason, I got a second estimate from John Ellis's tree trimming company (this company is not on Angie's List). The price from John Ellis was less than the price from Hometown Landscape & Lawn Service even including the Angie's List discount. John Ellis came out, gave the estimate and did the work immediately after giving the estimate. John Ellis did more work in less time and with less paper work than Hometown Landscape & Lawn Service. Angie's List refunded the money I spent for the cupon that was not used but was intended to contribute to the cost of the work that was initially offered to Hometown Landscape & Lawn. I was so pleased with John Ellis's work that after he did the tree trimming work, I had him clean the gutters and caulk the chimney flashing.

They first came to the house to see the trees needing trimming. Unfortunately, because we were also responding to an Angies List special, they were not going to be able to do the job for another six weeks, but we waited. They came while we were at work, and did a great job - cleaned up after themselves and left our trees looking great (no more branches over the roof!). My soon is an arborist and was very impressed with their attention to detail.

see above description where i told the story. I would recomend if you use this company that you request they call before they come and that the people doing the work who are different from the man giving the estimate show you

We called Hometown Landscape & Lawn Service after the derecho this summer to get an estimate for trimming our big tulip poplar. John came by within a few days to take a look at the tree. He was very knowledgeable and helpful, and we had a very reasonable proposal in hand shortly after. We scheduled our tree trimming for beginning of September (the delay was not the fault of the company!). On the day of tree trimming, the company arrived on time, the foreman came to the door and introduced himself. We asked what exactly he and his crew planned to do and how long it would take. He told us - and he was right on the money. They were done in exactly the time he had said and they did an absolutely fabulous job on the tree. My husband had been hesitant about getting the tree trimmed, but even he loved the beautiful job and the "new look" of the tree. And, most importantly, we did not have any big branches fall since the job was done!!! The only complaint we had, and it is only minor, is that scheduling was a bit of a hassle. We had scheduled the appointment for beginning of September (no fixed date) and on the first attempt, the company called 2 h before their estimated arrival. Obviously, we could not arrange for someone to be at the house on such short notice. Rescheduling took a bit of back and forth with the office but ultimately we got an appointment with a day's notice. And as mentioned above, from there things went very smoothly and to our satisfaction. Overall, working with Hometown Landscape & Lawn Service was a pleasure and we will hire them again in the future.

I was very pleased with the initial staff member who came to review the project. We discussed in detail the removal of the dying hemlock and the reason why it should be taken down--to provide more room for a flourishing tree nearby. It took a very long time for the crew to schedule the work. I had to call the office several times and often didn't get a response back. Finally they arrived on the day scheduled. The crew that dug up and transplanted the 4 bushes did a great job. They were careful and thorough and fast. They did even more than called for, since they edged the new bed and mulched the entire bed, not just around the bushes. The broken limbs were removed okay from the 4 trees. I had to ask them a second time to strip off dead English ivy from the trucks, which the staff member had assured me they would do. They missed a few dead or broken limbs, I discovered later. I was having other work done at my house that day and was not able to stand in the yard and watch the cutting down of the hemlock. When I did notice what was happening, I ran outside, horrified to discover that they had just made one cut to the large tree--at its base, so that it fell and destroyed the healthy three that we were protecting to begin with! About 3/4 of the healthy tree was broken off. I immediately complained to the on-site staff for ruining the good tree, called the company to report this, and sent them in writing an email message. I immediately received a call. The company offered to replace the damaged tree with another comparable tree. Which they did. So they "made good" on their mistake. But I was very disturbed that their tree crew would be so incompetent that they would destroy a perfectly good tree while removing a dead one. My "C" grade for their work is an average of an "A" for the shrub work and an "F" for tree removal, a "B" for limb removal, a "D" for responsiveness to calls for scheduling the work, and an "A" for responsiveness to their mistakes.